Customer Success Operations Jobs in Colorado

INTRODUCTION

The application window will be open until at least July 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA.

ABOUT THE JOB

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives. As Sales Strategy and Operations Lead, you will work with Sales, Finance, Comp, Marketing, the Vendor Management Organization, Go-To-Market (GTM) Strategy and Operations teams to manage the strategy and operations for the SMB Segment in Google Cloud. The SMB and Scaled team at Google Cloud is responsible for running a global acquisition and growth engine across the whole portfolio of Google Cloud products, spanning across different motions that include self-service channels, partner channels, and sales assisted channels. You are passionate about strategy, planning, and flawless operations. You'll be the trusted advisor for the Sales teams, helping them work in fast growing markets and complex scenarios with the scale that SMB requires, particularly in the mid-market area. You will have a proven work ethic that drives the desired results, and an experience in Sales or Sales Operations. You will have strong communication, analytical, creativity, program management, and problem solving skills. You will have an ability to master strategic planning and have a strong financial acumen, broad technical skills, deep analytic background and detail-oriented. It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent practical experience.
8 years of experience in planning, management consulting, investment banking, or similar data-driven business roles.
Experience developing models using spreadsheet software, retrieving inputs from sources, and collaborating with decision-makers to drive actions.
Experience with SQL, database, scripting, and business intelligence tools.

PREFERRED QUALIFICATIONS

MBA or other relevant advanced degree.
Experience at both the strategic and operational level in B2B Sales.
Knowledge of cloud technologies, products, trends and market dynamics.
Exhibit sound business judgment, a proven ability to influence others, strong analytical, reporting and presentation skills.

Responsibilities

Learn more about benefits at Google.
Drive and land strategy and planning for the Mid-Market segment, constantly driving operational improvements.
Support goals setting, tracking and performance measurement of the business. Challenge the organization by working on plans to address opportunities and help drive processes to exceed goals consistently.
Program manage operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing final recommendations with executive stakeholder management.
Perform large scale data analysis and modeling to identify trends and efficiency opportunities.
* Work with cross-functional organizations within Google Cloud to drive alignment and collaboration on the execution and achievement of key business goals.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

COMPENSATION

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $186000 - $270000 (USD) + 20% bonus target + equity + benefits.