Customer Support Technician Jobs
Customer Support Technician jobs are open across technology, telecommunications, healthcare, and financial services, from entry-level and help-desk roles to senior technician and team lead positions, with specializations in desktop support, software troubleshooting, and hardware diagnostics. Find a role that fits below and apply directly.
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Showing 5 of 199+ Customer Support Technician jobs
Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Peoria, Arizona, United States
Employer Reference: R-296153
Job Description
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Part Time
Location: Peoria, Arizona, United States
Employer Reference: R-296153
Job Description
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Customer Support Technician Jobs by Experience Level
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Find JobsCustomer Support Technician Job Market
Who's Hiring
- CSL Plasma164
- Applied Materials4
- Planet DDS2
- Providence2
- Shelby County, TN2
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in customer support technician jobs.
- 1-3 years of technical support or help desk experience in a professional environment
- Proficiency with ticketing systems such as Zendesk, ServiceNow, or Freshdesk
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- CompTIA A+ certification or equivalent vendor-specific credential preferred
- Ability to communicate technical issues clearly to non-technical users
- Familiarity with Windows and macOS operating systems and remote support tools
Tips for Your Customer Support Technician Job Search
Tailor your resume for ticket systems
Hiring managers scan for the specific ticketing platforms you've used, like Zendesk, Freshdesk, or ServiceNow. List each by name in your skills section and reference how you used it in a job bullet, not just as a generic 'customer support tools' catch-all.
Quantify resolution metrics you've owned
Customer support technician resumes stand out when they show ownership of measurable outcomes. Replace vague phrases like 'handled customer issues' with concrete statements about first-call resolution rates, average handle time improvements, or ticket queue reductions you personally drove.
Filter openings by support tier level
Tier 1, Tier 2, and Tier 3 support roles have meaningfully different technical requirements. Applying to Tier 2 and above without scripted escalation experience or OS-level troubleshooting skills leads to rejections, so match your application to the tier the posting actually describes.
Apply early to roles that fit
Migrate Mate lists customer support technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Most customer support technician interviews include a troubleshooting scenario, like walking through how you'd diagnose a user who can't connect to a VPN. Practice narrating your diagnostic logic step by step out loud, because interviewers are evaluating your process, not just your answer.
Negotiate shift differentials, not just base pay
Many customer support technician roles involve evening, weekend, or on-call shifts. If a posting lists non-standard hours, the total compensation picture includes shift differentials and on-call premiums that are often negotiable separately from your base salary offer.
Customer Support Technician Jobs: Frequently Asked Questions
Which companies are hiring the most customer support technicians?
The most active employers for customer support technicians right now are CSL Plasma, Applied Materials, and Planet DDS, and the most openings are in Texas, Michigan, and Indiana, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in technology services, managed service providers, and healthcare IT.
How many customer support technician jobs are remote?
About 50% of customer support technician openings are fully remote or hybrid as of November 2026, with remote availability highest for software and cloud-platform support roles. On-site requirements are more common for hardware repair, deskside support, and positions at companies running regulated or secured environments that restrict remote access.
How do you become a customer support technician?
Start by building foundational IT knowledge through a CompTIA A+ certification or an associate degree in information technology. Gain hands-on experience through help desk internships, volunteer IT roles, or entry-level support positions. Practice troubleshooting real hardware and software problems, learn at least one major ticketing platform, and develop clear written and verbal communication skills for explaining technical issues to non-technical users.
Can you get hired as a customer support technician with no experience?
Yes, entry-level customer support technician roles exist specifically for candidates without formal work history. Employers at this level look for a CompTIA A+ certification, demonstrated troubleshooting ability from personal projects or coursework, and strong communication skills. Applying to Tier 1 help desk roles, managed service providers, and retail tech support positions gives you the best chance of landing that first role without prior professional experience.
What does the customer support technician interview process look like?
Most customer support technician interviews involve an initial phone or video screen focused on your technical background and communication style, followed by a technical assessment or troubleshooting scenario where you walk through diagnosing a common issue. Final-round interviews often include a panel with a support manager and a team lead who ask behavioral questions about handling frustrated users and managing competing ticket priorities.
Where can I find and apply to customer support technician jobs?
You can find and apply to customer support technician jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each position that fits.
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