Director of Client Relations Jobs
Director of Client Relations jobs are open across technology, financial services, healthcare, and professional services, at every level from senior manager to VP, with specializations in account management, customer success, and strategic partnerships. See the openings below and apply to the ones that match your experience.
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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Senior Manager of Operations at the CRC, the Workforce Management Systems Analyst will oversee the implementation and optimization of Workforce Management (WFM) tools and software systems. This position is critical for managing the WFM system to enhance labor utilization and monitor key performance indicators (KPIs) to ensure that goals are consistently met. The Analyst is responsible for forecasting, scheduling, and capacity planning to ensure the CRC maintains optimal staffing for luxury service delivery. This role provides actionable insights that balance efficiency and client experience excellence.
Key Responsibilities
- System Maintenance and Enhancement: Maintain the workforce management system, supporting any potential upgrades and enhancements to continuously align with the evolving retail operating model
- Configuration and Utilization: Optimize the configuration and utilization of the WFM software to support changing operational needs
- Leadership Collaboration: Conduct and lead meetings with stakeholders to proactively communicate gaps, risks, and recommendations
- Capacity Planning Management: Maintain and adjust components of the labor model to meet business requirements, ensuring optimal staffing and scheduling, volume forecasts, labor standards, and appropriate scheduling processes
- Schedule Management: Assign Ambassador schedules, organize and document current assignments, handle schedule exceptions, and complete corresponding updates in the workforce management tool. Create schedules that achieve service levels, revenue goals, and budget parameters while maintaining fair scheduling practices that meet both business and employee needs.
- Forecasting and Reporting: Analyze, develop, and report weekly, daily, and hourly forecasts and variance reports. Collect and analyze historical volume data to achieve optimal
- Monitor real-time operational performance, including queue health, service levels, staffing alignment, and adherence, and execute intraday adjustments to mitigate performance risks and maintain service expectations.
Communicate daily performance variances, emerging risks, and corrective actions to leadership and key stakeholders, escalating critical issues and partnering with operations to drive timely resolution during live business operations.
Qualifications:
Education
- Degree in Information Systems, Computer Science, Business Administration, or related field preferred
Required experience
- Bachelor’s degree in business, analytics, or related field preferred
- 3+ years of WFM experience in a contact center environment
- Experience utilizing WFM systems (Calabrio, UKG, Reflexis, Quiynx, or others) to deliver optimal scheduling, staffing, and employee experience
- Data and analytics-driven approach to problem solving with experience outcomes, relying on clear, direct, and empathetic communication
- Keen sense of the experience, service and hospitality industry, ideally in the retail sector
- Exhibits agility and openness to new ideas and ways of working
- Excellent analytical, organizational, and communication skills required (both written & verbal)
- Curiosity, proactivity, and the ability to anticipate needs before they become issues. Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
- Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Senior Manager of Operations at the CRC, the Workforce Management Systems Analyst will oversee the implementation and optimization of Workforce Management (WFM) tools and software systems. This position is critical for managing the WFM system to enhance labor utilization and monitor key performance indicators (KPIs) to ensure that goals are consistently met. The Analyst is responsible for forecasting, scheduling, and capacity planning to ensure the CRC maintains optimal staffing for luxury service delivery. This role provides actionable insights that balance efficiency and client experience excellence.
Key Responsibilities
- System Maintenance and Enhancement: Maintain the workforce management system, supporting any potential upgrades and enhancements to continuously align with the evolving retail operating model
- Configuration and Utilization: Optimize the configuration and utilization of the WFM software to support changing operational needs
- Leadership Collaboration: Conduct and lead meetings with stakeholders to proactively communicate gaps, risks, and recommendations
- Capacity Planning Management: Maintain and adjust components of the labor model to meet business requirements, ensuring optimal staffing and scheduling, volume forecasts, labor standards, and appropriate scheduling processes
- Schedule Management: Assign Ambassador schedules, organize and document current assignments, handle schedule exceptions, and complete corresponding updates in the workforce management tool. Create schedules that achieve service levels, revenue goals, and budget parameters while maintaining fair scheduling practices that meet both business and employee needs.
- Forecasting and Reporting: Analyze, develop, and report weekly, daily, and hourly forecasts and variance reports. Collect and analyze historical volume data to achieve optimal
- Monitor real-time operational performance, including queue health, service levels, staffing alignment, and adherence, and execute intraday adjustments to mitigate performance risks and maintain service expectations.
Communicate daily performance variances, emerging risks, and corrective actions to leadership and key stakeholders, escalating critical issues and partnering with operations to drive timely resolution during live business operations.
Qualifications:
Education
- Degree in Information Systems, Computer Science, Business Administration, or related field preferred
Required experience
- Bachelor’s degree in business, analytics, or related field preferred
- 3+ years of WFM experience in a contact center environment
- Experience utilizing WFM systems (Calabrio, UKG, Reflexis, Quiynx, or others) to deliver optimal scheduling, staffing, and employee experience
- Data and analytics-driven approach to problem solving with experience outcomes, relying on clear, direct, and empathetic communication
- Keen sense of the experience, service and hospitality industry, ideally in the retail sector
- Exhibits agility and openness to new ideas and ways of working
- Excellent analytical, organizational, and communication skills required (both written & verbal)
- Curiosity, proactivity, and the ability to anticipate needs before they become issues. Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
- Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
See All 182+ Director of Client Relations Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsDirector of Client Relations Job Market
Who's Hiring
- DESORT STAFFING16
- Yellowstone Landscape5
- SS&C3
- Confident Med Spa3C
- Opensity solutions3
Top Industries Hiring
- Energy
- Automotive
- Construction & Real Estate
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in director of client relations jobs.
- 5 or more years of client-facing account management or client relations experience
- Demonstrated ability to manage and grow a portfolio of enterprise or mid-market accounts
- Experience leading or mentoring a client relations or customer success team
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong executive-level communication and stakeholder presentation skills
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Director of Client Relations Job Search
Quantify retention and revenue metrics
Hiring managers for this role scan for numbers immediately. Replace vague statements with concrete outcomes: client retention rates you maintained, revenue protected during renewals, or portfolio size you managed. These figures do more work than any adjective.
Tailor your resume to each vertical
A director of client relations resume built for a SaaS company reads differently than one for a professional services firm. Adjust your language, client examples, and tools referenced to match the industry in each listing before you apply.
Apply early to roles that fit
Migrate Mate lists director of client relations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings with named account portfolios
Job listings that describe specific account tiers, client sizes, or industries signal a well-defined role. Prioritize these over vague postings, since they give you enough detail to tailor your application and show you understand the scope.
Prepare a client escalation story for interviews
Interviewers for this role almost always ask how you've handled a difficult client or at-risk account. Prepare a specific story with the situation, your actions, and the measurable outcome. Vague answers signal inexperience at the director level.
Negotiate scope alongside compensation
When you receive an offer, clarify the number of accounts, team size, and escalation authority before accepting. Directors who skip this often find the role is broader or more reactive than expected, which affects your ability to deliver results.
Director of Client Relations Jobs: Frequently Asked Questions
Which companies are hiring the most director of client relationss?
The companies hiring the most director of client relationss right now include DESORT STAFFING, Yellowstone Landscape, and SS&C, with the largest share of openings in Florida, Texas, and California, based on current listings on Migrate Mate as of November 2026. Technology, financial services, and healthcare consistently account for a high share of postings at this level.
How many director of client relations jobs are remote?
About 53% of director of client relations openings are fully remote or hybrid as of November 2026, reflecting the relationship-driven nature of the role. Customer success and strategic partnership functions within the title tend to offer the most remote flexibility, while roles tied to onsite client visits or in-person executive relationships are more likely to require a local presence.
How do you become a director of client relations?
Most directors of client relations move into the role after several years as a senior account manager, client success manager, or relationship manager. Building a record of retaining and expanding accounts, then taking on team leadership responsibilities, is the standard path. Developing executive communication skills and familiarity with CRM tools accelerates progression into director-level roles.
Can you get hired as a director of client relations without prior director experience?
Yes, candidates without the director title can compete for these roles by emphasizing the scope of accounts they've managed, any informal team leadership they've held, and measurable client outcomes. Highlighting experience managing enterprise accounts or leading cross-functional client projects helps demonstrate readiness for the director level even without the formal title on your resume.
What does the director of client relations interview process look like?
The process typically starts with a recruiter screen focused on your account management background and leadership experience, followed by interviews with a hiring manager and cross-functional stakeholders such as sales, operations, or product leads. Final rounds often include a case study or presentation where you walk through how you'd approach a client challenge, retention scenario, or account growth strategy.
Where can I find and apply to director of client relations jobs?
You can find and apply to director of client relations jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background, industry focus, and seniority level, then apply directly to each one that fits.
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