E-3 Visa Client Success Manager Jobs
Client Success Manager roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. Australian nationals can work in the U.S. on an E-3 without entering a lottery, with two-year renewable status and no annual cap to worry about.
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Get Access To All JobsAbout Smokeball
Smokeball powers people-law. Our legal practice management software lightens the administrative burden, so legal professionals can serve those who need them most. And not to brag, but we've been awarded the #1 Best Place to Work for 2026 (Medium-Sized Companies) by Great Place to Work Australia. With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life.
The Role
As a Digital Client Success Manager (Legal Billing Specialist), you will play a pivotal role in supporting the success and satisfaction of our rapidly growing client base. In this role, you will act as the Client Success partner, collaborating closely with your cross-functional team to enhance and scale a product-led approach to onboarding, adoption, training, and long-term engagement.
This is a hands-on, client-facing role where you'll work closely with sales and product teams to ensure our clients realize maximum value from our platform. You’ll help shape how we scale our customer engagement model as we grow. This is a hybrid position based in our Chicago, IL office. All Chicagoland employees are required to be in the office on Wednesdays and Thursdays.
A Typical Day Involves
- Act as the dedicated account manager for our Boost and Bill client segments, supporting them from post-sale and stepping in when a client wants to expand beyond their initial offering.
- Support billing-related client questions (e.g. reconciliation queries), acting as a billing specialist/backup where needed.
- Review client health metrics and onboarding progress in the customer success platform (Churn Zero) to identify accounts that may need strategic intervention or proactive outreach.
- Host onboarding calls or product walkthroughs with new client segments to optimize product-led onboarding journeys, identifying friction points, and coordinating with Product teams to improve self-serve experiences.
- Deliver virtual training sessions (1:1 or group) tailored to a specific client’s use case, often using real-time product demos or walkthroughs.
- Respond to escalated client questions or training needs that fall outside the scope of standard support or self-serve resources.
- Conduct strategic check-ins with clients to review product usage trends, uncover blockers, and align on business goals focusing on value realization and expansion readiness.
- Collaborate with Sales on expansion opportunities within the "Bill" client portfolio, providing insights into usage patterns or identifying advocates for upsell.
- Partner with the Product team to relay aggregated client feedback, identify usability gaps, and advocate for improvements that enhance the product-led experience.
- Contribute to scalable enablement content, such as updating help center articles, onboarding flows, or video scripts, ensuring alignment with the latest product updates.
- Log key client interactions and insights in the success platform to maintain visibility across teams and support data-driven engagement strategies.
- Act as a member of the Client Training team to perform billing training for the broader Smokeball client base.
What You Bring
- 3+ years in client success, onboarding, account management, or training role in a SaaS or PLG environment
- Working knowledge of billing/trust accounting concepts (e.g. QuickBooks, legal billing), sufficient to support client billing questions
- Proven success managing customer relationships, product adoption, and training initiatives
- Strong presentation and facilitation skills across live, recorded, and self-paced mediums
- Experience working with tools like Salesforce, ChurnZero, Intercom, HubSpot, or equivalents
- Project management capability to coordinate multiple onboarding/training streams simultaneously
- Ability to interpret client data (e.g., usage metrics, churn signals) and take action
- 50% of your day will be spent responding to emails and the other 50% will be on training calls so we’re looking for someone with the patience of a saint, and a genuine love for helping people!
Compensation
The pay range for this role is:
$73,000 - $80,000 base
What's in it for you?
- Competitive Salary
- Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!
- Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend
- Parental leave
- Office lunch and loads of snacks
- And of course...the SWAG!!
Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
About Smokeball
Smokeball powers people-law. Our legal practice management software lightens the administrative burden, so legal professionals can serve those who need them most. And not to brag, but we've been awarded the #1 Best Place to Work for 2026 (Medium-Sized Companies) by Great Place to Work Australia. With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life.
The Role
As a Digital Client Success Manager (Legal Billing Specialist), you will play a pivotal role in supporting the success and satisfaction of our rapidly growing client base. In this role, you will act as the Client Success partner, collaborating closely with your cross-functional team to enhance and scale a product-led approach to onboarding, adoption, training, and long-term engagement.
This is a hands-on, client-facing role where you'll work closely with sales and product teams to ensure our clients realize maximum value from our platform. You’ll help shape how we scale our customer engagement model as we grow. This is a hybrid position based in our Chicago, IL office. All Chicagoland employees are required to be in the office on Wednesdays and Thursdays.
A Typical Day Involves
- Act as the dedicated account manager for our Boost and Bill client segments, supporting them from post-sale and stepping in when a client wants to expand beyond their initial offering.
- Support billing-related client questions (e.g. reconciliation queries), acting as a billing specialist/backup where needed.
- Review client health metrics and onboarding progress in the customer success platform (Churn Zero) to identify accounts that may need strategic intervention or proactive outreach.
- Host onboarding calls or product walkthroughs with new client segments to optimize product-led onboarding journeys, identifying friction points, and coordinating with Product teams to improve self-serve experiences.
- Deliver virtual training sessions (1:1 or group) tailored to a specific client’s use case, often using real-time product demos or walkthroughs.
- Respond to escalated client questions or training needs that fall outside the scope of standard support or self-serve resources.
- Conduct strategic check-ins with clients to review product usage trends, uncover blockers, and align on business goals focusing on value realization and expansion readiness.
- Collaborate with Sales on expansion opportunities within the "Bill" client portfolio, providing insights into usage patterns or identifying advocates for upsell.
- Partner with the Product team to relay aggregated client feedback, identify usability gaps, and advocate for improvements that enhance the product-led experience.
- Contribute to scalable enablement content, such as updating help center articles, onboarding flows, or video scripts, ensuring alignment with the latest product updates.
- Log key client interactions and insights in the success platform to maintain visibility across teams and support data-driven engagement strategies.
- Act as a member of the Client Training team to perform billing training for the broader Smokeball client base.
What You Bring
- 3+ years in client success, onboarding, account management, or training role in a SaaS or PLG environment
- Working knowledge of billing/trust accounting concepts (e.g. QuickBooks, legal billing), sufficient to support client billing questions
- Proven success managing customer relationships, product adoption, and training initiatives
- Strong presentation and facilitation skills across live, recorded, and self-paced mediums
- Experience working with tools like Salesforce, ChurnZero, Intercom, HubSpot, or equivalents
- Project management capability to coordinate multiple onboarding/training streams simultaneously
- Ability to interpret client data (e.g., usage metrics, churn signals) and take action
- 50% of your day will be spent responding to emails and the other 50% will be on training calls so we’re looking for someone with the patience of a saint, and a genuine love for helping people!
Compensation
The pay range for this role is:
$73,000 - $80,000 base
What's in it for you?
- Competitive Salary
- Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!
- Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend
- Parental leave
- Office lunch and loads of snacks
- And of course...the SWAG!!
Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
See all 145+ E-3 Visa Client Success Manager Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Client Success Manager
Frame your degree for specialty occupation
Your Australian bachelor's degree must map directly to the Client Success Manager role. A degree in business, marketing, or communications strengthens the specialty occupation argument. A general degree with unrelated coursework can complicate LCA approval, so prepare a credential evaluation before applying.
Target employers with active LCA filing history
Search the DOL's OFLC disclosure data for companies that have previously filed LCAs for client success, account management, or customer experience roles. Employers already familiar with the process are far less likely to stall or withdraw an offer over sponsorship concerns.
Address E-3 eligibility early in interviews
Raise your Australian citizenship and E-3 visa eligibility before the offer stage, not after. Many hiring managers confuse E-3 with H-1B visa and assume a lottery is involved. Clarifying there's no lottery and the employer cost is low keeps sponsorship from becoming a dealbreaker.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The service manages DOL certification, DS-160 preparation, and consulate appointment support, reducing the risk of delays from incomplete or incorrectly filed documents.
Confirm the job posting specifies degree requirements
An E-3 petition requires the role to be a specialty occupation. If the job description says 'bachelor's preferred' rather than 'required,' USCIS may reject the classification. Ask hiring managers to confirm the official job requirements reflect a degree as mandatory before your employer submits any paperwork.
Understand the LCA wage requirement before negotiating
Your employer's LCA must certify your offered salary meets the DOL prevailing wage for the role and location. Negotiate your compensation with this floor in mind, and ask your employer to check the DOL wage database before extending a formal offer.
E-3 Visa Client Success Manager: Frequently Asked Questions
How do I find Client Success Manager jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. You can filter by job title, location, and employer sponsorship history to identify companies already set up to hire on an E-3. This removes the guesswork of cold-applying to employers who have never sponsored before.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Client Success Manager role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree in a specific field such as business, communications, or marketing. The key is that the degree must be tied to the position, not just preferred. Roles framed as general business positions without a defined degree requirement can face scrutiny during LCA review or at the consulate.
How does the E-3 compare to the H-1B for Client Success Manager roles?
The E-3 has a significant practical advantage for Australians in this field. There's no lottery, no annual cap that fills up, and the employer filing timeline is much shorter. H-1B registration happens once a year in March, and selection isn't guaranteed. With an E-3, you and your employer can move on an offer year-round without waiting for a lottery result.
Can I change employers while on an E-3 as a Client Success Manager?
Yes, but your new employer must file a fresh LCA with the DOL and you'll need to obtain a new E-3 visa stamp, which typically requires a consulate appointment in Australia or a third country. You can begin working for the new employer once the LCA is certified and your new visa is issued. There's no portability mechanism like some other visa categories.