E-3 Visa Cloud Support Engineer Jobs
Cloud Support Engineer roles qualify for E-3 visa sponsorship as specialty occupations requiring at least a bachelor's degree in computer science, information technology, or a related field. Australian professionals can secure two-year, indefinitely renewable E-3 status with no lottery, making this one of the most direct paths to U.S. cloud infrastructure careers.
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Get Access To All JobsINTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a CLSS L2 Support - Azure cloud and MS SQL to join our team in Gilbert, Arizona (US-AZ), United States (US).
Job Description
CLSS L2 Support - Azure cloud and MS SQL
Responsibilities:
- Monitoring & Alerts
- Review and respond to alerts from Azure Monitor, Log Analytics, and other monitoring tools.
- Investigate resource utilization (CPU, RAM, storage, network).
- Identify recurring incidents and suggest automation.
- Incident & Request Handling
- Work on tickets escalated from L1 / tech Support.
- Perform root cause analysis and create knowledge base articles for recurring issues.
- Escalate complex infra/app issues to L3 or vendor support if needed.
- Maintenance & Patching
- Schedule and monitor patch deployments for VMs/resources.
- Validate post-patch system health.
- Database Monitoring & Health Checks
- Monitor SQL server jobs, error logs, blocking sessions, deadlocks.
- Track database growth, free space, and index fragmentation.
- Review backup job success/failures.
- Incident Handling
- Resolve tickets related to:
- Query timeouts / performance slowness.
- User access/permissions issues.
- Database connectivity errors.
- Escalate high-severity DB corruption or complex performance tuning issues to L3/DBA.
- Backup & Restore Support
- Verify daily backups (full, differential, log).
- Perform restore requests for developers/test environments.
- Maintenance Tasks
- Run index and statistics updates (scheduled jobs).
- Apply minor patches/hotfixes under DBA guidance.
- Validate SQL Agent jobs are running successfully.
- Request Fulfillment like:
- Creating new databases (with standard templates).
- Providing database exports/imports.
- Running approved scripts.
- Documentation & Reporting
- Update incident resolution steps in knowledge base.
- Share weekly/monthly health reports with management.
EDUCATION / BACKGROUND
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 4-6 years of experience in Microsoft Azure Cloud IT support, preferably cloud or infrastructure.
- 4-6 years of experience working with SQL Server in support or operations.
TECHNICAL SKILLS
- 5+ years of hands-on experience on Azure Portal navigation and core services:
- Virtual Machines (VMs), Storage Accounts, Networking (VNet, NSG, VPN), Azure AD.
- 5+ years of hands-on experience with Identity & Access Management (IAM/RBAC).
- Basic knowledge of Azure Monitor, Log Analytics, and Alerts.
- 5+ years of hands-on experience handling backups and restore operations in Azure.
- Familiarity with resource provisioning and scaling.
- Understanding of cost management/billing basics.
- 5+ years of hands-on experience of SQL Server Management Studio (SSMS).
- Ability to: Monitor and troubleshoot SQL Agent jobs; Check logs for failures, blocking, and deadlocks; Run queries for health checks (sessions, backups, fragmentation).
- Familiarity with backups & restores (full, differential, log).
- Knowledge of user/role management and security.
- Basic performance troubleshooting (identify slow queries, blocking sessions).
- Understanding of indexes, statistics, and maintenance plans.
TOOLS / PRACTICES
- Ticketing systems (ServiceNow, JIRA, Remedy, etc.).
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Basic understanding of security/compliance in cloud environments.
- Experience with monitoring tools (Kibana/Grafana).
SOFT SKILLS
- Strong troubleshooting and analytical skills.
- Good communication skills (able to explain technical issues clearly to non-technical users).
- Ability to work on shift-based support (24x7 environments in many orgs).
- Ability to follow standard operating procedures (SOPs).
- Good documentation habits for resolutions.
- Escalation judgment knowing when to push to L3/DBA.
- Problem management mindset not just fixing, but preventing recurrence.
- Strong documentation and ability to create/run knowledge base articles.
- Ability to mentor/help L1 engineers.
- ITIL Foundation certification (good to have).
- Willingness to work in 24x7 / on-call rotation.
NICE TO HAVE; (BUT NOT A MUST)
- Automation & Scripting
- PowerShell or Azure CLI for automating routine tasks.
- Writing simple T-SQL scripts to automate repetitive tasks.
- Exposure to PowerShell for database operations.
- Performance Tuning Basics
- Ability to analyze execution plans and identify query bottlenecks.
- Understanding indexing strategies beyond basics.
- Familiarity with SQL Always On Availability Groups, Failover Clustering.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
INTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a CLSS L2 Support - Azure cloud and MS SQL to join our team in Gilbert, Arizona (US-AZ), United States (US).
Job Description
CLSS L2 Support - Azure cloud and MS SQL
Responsibilities:
- Monitoring & Alerts
- Review and respond to alerts from Azure Monitor, Log Analytics, and other monitoring tools.
- Investigate resource utilization (CPU, RAM, storage, network).
- Identify recurring incidents and suggest automation.
- Incident & Request Handling
- Work on tickets escalated from L1 / tech Support.
- Perform root cause analysis and create knowledge base articles for recurring issues.
- Escalate complex infra/app issues to L3 or vendor support if needed.
- Maintenance & Patching
- Schedule and monitor patch deployments for VMs/resources.
- Validate post-patch system health.
- Database Monitoring & Health Checks
- Monitor SQL server jobs, error logs, blocking sessions, deadlocks.
- Track database growth, free space, and index fragmentation.
- Review backup job success/failures.
- Incident Handling
- Resolve tickets related to:
- Query timeouts / performance slowness.
- User access/permissions issues.
- Database connectivity errors.
- Escalate high-severity DB corruption or complex performance tuning issues to L3/DBA.
- Backup & Restore Support
- Verify daily backups (full, differential, log).
- Perform restore requests for developers/test environments.
- Maintenance Tasks
- Run index and statistics updates (scheduled jobs).
- Apply minor patches/hotfixes under DBA guidance.
- Validate SQL Agent jobs are running successfully.
- Request Fulfillment like:
- Creating new databases (with standard templates).
- Providing database exports/imports.
- Running approved scripts.
- Documentation & Reporting
- Update incident resolution steps in knowledge base.
- Share weekly/monthly health reports with management.
EDUCATION / BACKGROUND
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
- 4-6 years of experience in Microsoft Azure Cloud IT support, preferably cloud or infrastructure.
- 4-6 years of experience working with SQL Server in support or operations.
TECHNICAL SKILLS
- 5+ years of hands-on experience on Azure Portal navigation and core services:
- Virtual Machines (VMs), Storage Accounts, Networking (VNet, NSG, VPN), Azure AD.
- 5+ years of hands-on experience with Identity & Access Management (IAM/RBAC).
- Basic knowledge of Azure Monitor, Log Analytics, and Alerts.
- 5+ years of hands-on experience handling backups and restore operations in Azure.
- Familiarity with resource provisioning and scaling.
- Understanding of cost management/billing basics.
- 5+ years of hands-on experience of SQL Server Management Studio (SSMS).
- Ability to: Monitor and troubleshoot SQL Agent jobs; Check logs for failures, blocking, and deadlocks; Run queries for health checks (sessions, backups, fragmentation).
- Familiarity with backups & restores (full, differential, log).
- Knowledge of user/role management and security.
- Basic performance troubleshooting (identify slow queries, blocking sessions).
- Understanding of indexes, statistics, and maintenance plans.
TOOLS / PRACTICES
- Ticketing systems (ServiceNow, JIRA, Remedy, etc.).
- Knowledge of ITIL processes (Incident, Problem, Change Management).
- Basic understanding of security/compliance in cloud environments.
- Experience with monitoring tools (Kibana/Grafana).
SOFT SKILLS
- Strong troubleshooting and analytical skills.
- Good communication skills (able to explain technical issues clearly to non-technical users).
- Ability to work on shift-based support (24x7 environments in many orgs).
- Ability to follow standard operating procedures (SOPs).
- Good documentation habits for resolutions.
- Escalation judgment knowing when to push to L3/DBA.
- Problem management mindset not just fixing, but preventing recurrence.
- Strong documentation and ability to create/run knowledge base articles.
- Ability to mentor/help L1 engineers.
- ITIL Foundation certification (good to have).
- Willingness to work in 24x7 / on-call rotation.
NICE TO HAVE; (BUT NOT A MUST)
- Automation & Scripting
- PowerShell or Azure CLI for automating routine tasks.
- Writing simple T-SQL scripts to automate repetitive tasks.
- Exposure to PowerShell for database operations.
- Performance Tuning Basics
- Ability to analyze execution plans and identify query bottlenecks.
- Understanding indexing strategies beyond basics.
- Familiarity with SQL Always On Availability Groups, Failover Clustering.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all 70+ E-3 Visa Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Cloud Support Engineer
Align your credentials to specialty occupation standards
Your Australian three-year bachelor's degree in computer science or IT is generally accepted as equivalent to a U.S. four-year degree for E-3 visa purposes. Get a credential evaluation letter ready before you start applying, some employers request it during the offer stage.
Target employers with active LCA filing history
Search the DOL's Office of Foreign Labor Certification disclosure data to identify cloud and tech employers who have filed LCAs for Cloud Support Engineer or related roles. Prior LCA filings signal an employer already understands the E-3 process.
Use Migrate Mate to search verified sponsoring employers
Migrate Mate filters Cloud Support Engineer roles by E-3 visa sponsorship history, so you're not applying blind. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you land an offer.
Frame cloud certifications as specialty occupation evidence
AWS, Azure, or GCP certifications strengthen your specialty occupation case at the consulate. Bring certification documentation to your interview alongside your degree, consular officers look for field-specific qualifications beyond the degree alone.
Clarify the LCA job site requirement with your employer
If your Cloud Support Engineer role involves remote work or multiple client sites, your employer's LCA must list the correct worksite locations. Mismatched worksites are a common compliance issue, confirm this with your employer's HR team before the LCA is filed with DOL.
Request the DS-160 and consulate prep timeline upfront
Once your LCA is certified, ask your employer for a clear timeline to your consulate appointment. Sydney, Melbourne, and Perth have different wait times, booking early matters, especially if you're starting a role on a fixed date.
E-3 Visa Cloud Support Engineer: Frequently Asked Questions
How do I find Cloud Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces Cloud Support Engineer roles from employers with E-3 sponsorship history, so you're not sorting through listings where sponsorship is unclear or absent. Filtering by visa type at the start saves significant time and avoids pursuing employers who won't support the E-3 process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Cloud Support Engineer role qualify as a specialty occupation for the E-3?
Yes, provided the position genuinely requires at least a bachelor's degree in a relevant field such as computer science, information technology, or systems engineering. Job postings that list a degree as 'preferred' rather than 'required' can create complications at the consulate, so confirm the job description specifies a degree as a minimum requirement before proceeding with the E-3 application.
How does the E-3 visa compare to the H-1B for Cloud Support Engineers?
The E-3 has no annual cap and no lottery, so you can apply and get approved any time of year rather than waiting for an April lottery with roughly 25% selection odds. The process is also faster: E-3 applicants go directly to a consular interview rather than waiting on USCIS petition processing. The only limitation is that the E-3 is exclusively available to Australian citizens.
Can my employer file the LCA if they have no prior E-3 experience?
Yes, any U.S. employer can file an LCA with the DOL regardless of prior E-3 history. The LCA certifies that the offered wage meets the prevailing wage for the role and location. Many employers are familiar with LCA filings through H-1B visa experience, and the E-3 LCA process follows the same DOL FLAG portal procedure, which reduces friction for first-time E-3 sponsors.