E-3 Visa Cloud Support Engineer Jobs
Cloud Support Engineer roles qualify for E-3 visa sponsorship as specialty occupations requiring at least a bachelor's degree in computer science, information technology, or a related field. Australian professionals can secure two-year, indefinitely renewable E-3 status with no lottery, making this one of the most direct paths to U.S. cloud infrastructure careers.
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Get Access To All JobsAt Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
See all 392+ E-3 Visa Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Cloud Support Engineer
Align your credentials to specialty occupation standards
Your Australian three-year bachelor's degree in computer science or IT is generally accepted as equivalent to a U.S. four-year degree for E-3 visa purposes. Get a credential evaluation letter ready before you start applying, some employers request it during the offer stage.
Target employers with active LCA filing history
Search the DOL's Office of Foreign Labor Certification disclosure data to identify cloud and tech employers who have filed LCAs for Cloud Support Engineer or related roles. Prior LCA filings signal an employer already understands the E-3 process.
Use Migrate Mate to search verified sponsoring employers
Migrate Mate filters Cloud Support Engineer roles by E-3 visa sponsorship history, so you're not applying blind. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you land an offer.
Frame cloud certifications as specialty occupation evidence
AWS, Azure, or GCP certifications strengthen your specialty occupation case at the consulate. Bring certification documentation to your interview alongside your degree, consular officers look for field-specific qualifications beyond the degree alone.
Clarify the LCA job site requirement with your employer
If your Cloud Support Engineer role involves remote work or multiple client sites, your employer's LCA must list the correct worksite locations. Mismatched worksites are a common compliance issue, confirm this with your employer's HR team before the LCA is filed with DOL.
Request the DS-160 and consulate prep timeline upfront
Once your LCA is certified, ask your employer for a clear timeline to your consulate appointment. Sydney, Melbourne, and Perth have different wait times, booking early matters, especially if you're starting a role on a fixed date.
E-3 Visa Cloud Support Engineer: Frequently Asked Questions
How do I find Cloud Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces Cloud Support Engineer roles from employers with E-3 sponsorship history, so you're not sorting through listings where sponsorship is unclear or absent. Filtering by visa type at the start saves significant time and avoids pursuing employers who won't support the E-3 process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Cloud Support Engineer role qualify as a specialty occupation for the E-3?
Yes, provided the position genuinely requires at least a bachelor's degree in a relevant field such as computer science, information technology, or systems engineering. Job postings that list a degree as 'preferred' rather than 'required' can create complications at the consulate, so confirm the job description specifies a degree as a minimum requirement before proceeding with the E-3 application.
How does the E-3 visa compare to the H-1B for Cloud Support Engineers?
The E-3 has no annual cap and no lottery, so you can apply and get approved any time of year rather than waiting for an April lottery with roughly 25% selection odds. The process is also faster: E-3 applicants go directly to a consular interview rather than waiting on USCIS petition processing. The only limitation is that the E-3 is exclusively available to Australian citizens.
Can my employer file the LCA if they have no prior E-3 experience?
Yes, any U.S. employer can file an LCA with the DOL regardless of prior E-3 history. The LCA certifies that the offered wage meets the prevailing wage for the role and location. Many employers are familiar with LCA filings through H-1B visa experience, and the E-3 LCA process follows the same DOL FLAG portal procedure, which reduces friction for first-time E-3 sponsors.