E-3 Visa Cloud Support Engineer Jobs
Cloud Support Engineer roles qualify for E-3 visa sponsorship as specialty occupations requiring at least a bachelor's degree in computer science, information technology, or a related field. Australian professionals can secure two-year, indefinitely renewable E-3 status with no lottery, making this one of the most direct paths to U.S. cloud infrastructure careers.
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Get Access To All JobsINTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).
The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
COMPENSATION
- The annual base pay for this position is: $124,800.00 - $187,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
INTRODUCTION
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
THE ROLE
This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).
The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.
KEY RESPONSIBILITIES:
Proactive Monitoring & Uptime Assurance
- Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
- Support a 24/7 operational model to ensure high availability and performance of the SaaS environment
Customer-Centric Incident Response
- Serve as a primary point of contact for technical customer inquiries and issues
- Partner with customers to understand requirements, troubleshoot effectively, and provide clear, concise communication
- Triage, escalate, and own technical incidents through resolution
Development Team Collaboration
- Analyze metrics, logs, and incident reports to provide actionable insights to engineering teams
- Identify recurring patterns and opportunities for automation and continuous improvement
- Partner cross-functionally to improve platform reliability and performance
Site Reliability Engineering (SRE) Development
- Design and implement automation to streamline incident response and improve system reliability
- Introduce and mature SRE best practices, including enhanced monitoring, alerting, and self-healing capabilities
- Contribute to building scalable, resilient infrastructure to support AI inference workloads
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
PREFERRED QUALIFICATIONS
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
COMPENSATION
- The annual base pay for this position is: $124,800.00 - $187,200.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Cloud Support Engineer
Align your credentials to specialty occupation standards
Your Australian three-year bachelor's degree in computer science or IT is generally accepted as equivalent to a U.S. four-year degree for E-3 purposes. Get a credential evaluation letter ready before you start applying, some employers request it during the offer stage.
Target employers with active LCA filing history
Search the DOL's Office of Foreign Labor Certification disclosure data to identify cloud and tech employers who have filed LCAs for Cloud Support Engineer or related roles. Prior LCA filings signal an employer already understands the E-3 process.
Use Migrate Mate to search verified sponsoring employers
Migrate Mate filters Cloud Support Engineer roles by E-3 visa sponsorship history, so you're not applying blind. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you land an offer.
Frame cloud certifications as specialty occupation evidence
AWS, Azure, or GCP certifications strengthen your specialty occupation case at the consulate. Bring certification documentation to your interview alongside your degree, consular officers look for field-specific qualifications beyond the degree alone.
Clarify the LCA job site requirement with your employer
If your Cloud Support Engineer role involves remote work or multiple client sites, your employer's LCA must list the correct worksite locations. Mismatched worksites are a common compliance issue, confirm this with your employer's HR team before the LCA is filed with DOL.
Request the DS-160 and consulate prep timeline upfront
Once your LCA is certified, ask your employer for a clear timeline to your consulate appointment. Sydney, Melbourne, and Perth have different wait times, booking early matters, especially if you're starting a role on a fixed date.
Cloud Support Engineer jobs are hiring across the US. Find yours.
Find Cloud Support Engineer JobsCloud Support Engineer E-3 Visa: Frequently Asked Questions
How do I find Cloud Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces Cloud Support Engineer roles from employers with E-3 sponsorship history, so you're not sorting through listings where sponsorship is unclear or absent. Filtering by visa type at the start saves significant time and avoids pursuing employers who won't support the E-3 process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Cloud Support Engineer role qualify as a specialty occupation for the E-3?
Yes, provided the position genuinely requires at least a bachelor's degree in a relevant field such as computer science, information technology, or systems engineering. Job postings that list a degree as 'preferred' rather than 'required' can create complications at the consulate, so confirm the job description specifies a degree as a minimum requirement before proceeding with the E-3 application.
How does the E-3 visa compare to the H-1B for Cloud Support Engineers?
The E-3 has no annual cap and no lottery, so you can apply and get approved any time of year rather than waiting for an April lottery with roughly 25% selection odds. The process is also faster: E-3 applicants go directly to a consular interview rather than waiting on USCIS petition processing. The only limitation is that the E-3 is exclusively available to Australian citizens.
Can my employer file the LCA if they have no prior E-3 experience?
Yes, any U.S. employer can file an LCA with the DOL regardless of prior E-3 history. The LCA certifies that the offered wage meets the prevailing wage for the role and location. Many employers are familiar with LCA filings through H-1B experience, and the E-3 LCA process follows the same DOL FLAG portal procedure, which reduces friction for first-time E-3 sponsors.
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