E-3 Visa Communications Jobs
Communications roles in the U.S. qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and your employer files a Labor Condition Application. Australian professionals in PR, corporate communications, and media strategy can move faster than H-1B candidates because there's no lottery and no annual cap.
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Get Access To All JobsINTRODUCTION
TikTok Shop - Customer Trust & Communication Strategy Program Manager
Location:
Seattle
Employment Type:
Regular
Job Code:
A218317
Responsibilities
E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. Within GNE, the Experience Team focuses on delivering reliable, intuitive, and outstanding end-to-end journeys for all TikTok Shop users.
We are looking for a highly strategic and execution-driven Program Manager to lead our Buyer Communications Transformation and Channel Expansion. In this role, you will own the end-to-end buyer transactional communication journey (Email, Push, SMS), drive the localization and decoupling of US messaging systems from global dependencies, and architect crisis-ready self-service tools. Additionally, you will partner closely with PR, Legal, and Customer Service to champion external trust initiatives, elevating our platform’s reputation and compliance standing.
Responsibilities:
- Communication Strategy & Transformation
- Own and revamp the end-to-end transactional communication journey (from Order Confirmation to Product Review, Logistics, and Returns).
- Optimize messaging clarity and policy visibility to drive engagement (e.g., MoM open rate lifts) while strategically reducing unnecessary click-throughs to lower avoidable customer service contacts.
-
Lead the strategic decoupling of US buyer communications from Rest of World (ROW) architecture, enabling the US team to iterate independently, localize tone, and bypass engineering (R&D) dependencies for faster go-to-market execution.
-
Product Operations & Tooling Infrastructure
- Champion the vision and rollout of the self-service platform designed to eliminate fragmented tooling, enabling rapid, high-quality bulk buyer/seller outreach and compensation issuance during trust-sensitive or crisis moments.
-
Modernize and govern internal content repositories (e.g., Starling). Establish structured governance, live-status indicators, and self-service preview functionalities to reduce tech debt, operational risk, and tooling clutter across 80K+ communication assets.
-
Performance Monitoring & Incident Remediation
- Centralize and own the Comms Performance Dashboard, providing unified cross-functional visibility into open rates, failure rates, CTRs, and delivery performance.
-
Act as the primary escalation point for communication delivery issues. Proactively identify and resolve cross-functional conflicts (e.g., suppression caused by User Growth experiments) to ensure 100% delivery of critical aftersales and post-purchase notifications.
-
External Trust, Reputation & Compliance
- Partner extensively with CS, PR, Legal, and External Affairs to elevate platform credibility.
- Lead external "Best in Customer Service" award submissions, highlighting measurable improvements in rNPS, buyer protections, and seller safeguards.
- Support ongoing efforts to strengthen Better Business Bureau (BBB) standing and proactively engage with regulatory bodies (e.g., Attorney General) to reinforce compliance, transparency, and consumer protection standards.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Business, Communications, Operations, or a related field.
- 5+ years of experience in Customer Experience, Product Operations, CRM, or Program Management, ideally within a fast-paced e-commerce or global tech environment.
- Proven track record of owning and optimizing omni-channel customer communications (Email, Push, SMS) and measuring their impact on downstream experience metrics (e.g., contact rate reduction, CSAT, rNPS).
- Experience leading complex, cross-functional technical initiatives (e.g., decoupling global systems, building internal SaaS tools) with minimal engineering oversight.
- Analytical skills, with the ability to build performance dashboards and use data to identify friction points in the buyer journey.
- Demonstrated success in managing external reputation initiatives, crisis communications, or compliance-related projects.
PREFERRED QUALIFICATIONS:
- Familiarity with localization management platforms and structured content governance.
- Previous experience collaborating with PR, Legal, or Government Affairs on consumer protection and platform trust narratives.
COMPENSATION
- Compensation Description (Annually): The base salary range for this position in the selected city is $103360 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
-
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
-
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
-
Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
INTRODUCTION
TikTok Shop - Customer Trust & Communication Strategy Program Manager
Location:
Seattle
Employment Type:
Regular
Job Code:
A218317
Responsibilities
E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. Within GNE, the Experience Team focuses on delivering reliable, intuitive, and outstanding end-to-end journeys for all TikTok Shop users.
We are looking for a highly strategic and execution-driven Program Manager to lead our Buyer Communications Transformation and Channel Expansion. In this role, you will own the end-to-end buyer transactional communication journey (Email, Push, SMS), drive the localization and decoupling of US messaging systems from global dependencies, and architect crisis-ready self-service tools. Additionally, you will partner closely with PR, Legal, and Customer Service to champion external trust initiatives, elevating our platform’s reputation and compliance standing.
Responsibilities:
- Communication Strategy & Transformation
- Own and revamp the end-to-end transactional communication journey (from Order Confirmation to Product Review, Logistics, and Returns).
- Optimize messaging clarity and policy visibility to drive engagement (e.g., MoM open rate lifts) while strategically reducing unnecessary click-throughs to lower avoidable customer service contacts.
-
Lead the strategic decoupling of US buyer communications from Rest of World (ROW) architecture, enabling the US team to iterate independently, localize tone, and bypass engineering (R&D) dependencies for faster go-to-market execution.
-
Product Operations & Tooling Infrastructure
- Champion the vision and rollout of the self-service platform designed to eliminate fragmented tooling, enabling rapid, high-quality bulk buyer/seller outreach and compensation issuance during trust-sensitive or crisis moments.
-
Modernize and govern internal content repositories (e.g., Starling). Establish structured governance, live-status indicators, and self-service preview functionalities to reduce tech debt, operational risk, and tooling clutter across 80K+ communication assets.
-
Performance Monitoring & Incident Remediation
- Centralize and own the Comms Performance Dashboard, providing unified cross-functional visibility into open rates, failure rates, CTRs, and delivery performance.
-
Act as the primary escalation point for communication delivery issues. Proactively identify and resolve cross-functional conflicts (e.g., suppression caused by User Growth experiments) to ensure 100% delivery of critical aftersales and post-purchase notifications.
-
External Trust, Reputation & Compliance
- Partner extensively with CS, PR, Legal, and External Affairs to elevate platform credibility.
- Lead external "Best in Customer Service" award submissions, highlighting measurable improvements in rNPS, buyer protections, and seller safeguards.
- Support ongoing efforts to strengthen Better Business Bureau (BBB) standing and proactively engage with regulatory bodies (e.g., Attorney General) to reinforce compliance, transparency, and consumer protection standards.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Business, Communications, Operations, or a related field.
- 5+ years of experience in Customer Experience, Product Operations, CRM, or Program Management, ideally within a fast-paced e-commerce or global tech environment.
- Proven track record of owning and optimizing omni-channel customer communications (Email, Push, SMS) and measuring their impact on downstream experience metrics (e.g., contact rate reduction, CSAT, rNPS).
- Experience leading complex, cross-functional technical initiatives (e.g., decoupling global systems, building internal SaaS tools) with minimal engineering oversight.
- Analytical skills, with the ability to build performance dashboards and use data to identify friction points in the buyer journey.
- Demonstrated success in managing external reputation initiatives, crisis communications, or compliance-related projects.
PREFERRED QUALIFICATIONS:
- Familiarity with localization management platforms and structured content governance.
- Previous experience collaborating with PR, Legal, or Government Affairs on consumer protection and platform trust narratives.
COMPENSATION
- Compensation Description (Annually): The base salary range for this position in the selected city is $103360 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
-
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
-
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
-
Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
See all 1,273+ Communications jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Communications roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Communications
Frame your Australian credentials for U.S. employers
A three-year Australian communications degree is generally accepted as equivalent to a U.S. four-year degree for E-3 purposes. Bring your official transcripts and be ready to explain the equivalency if an employer's HR team raises questions during onboarding.
Target employers with existing LCA filing history
U.S. communications agencies and in-house teams that have sponsored E-3 or H-1B holders before already know the LCA process. Search DOL's disclosure data to identify which employers have filed LCAs for communications-related job titles in the past two years.
Search for E-3 sponsorship roles on Migrate Mate
Migrate Mate filters jobs by E-3 sponsorship history, so you're only seeing employers who've run this process before. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you land an offer, covering everything from DOL certification to consulate prep.
Clarify your specialty occupation case before applying
Not every communications role qualifies as a specialty occupation. Roles requiring a specific degree in communications, journalism, or a related field are stronger candidates than general coordinator titles where any bachelor's degree is acceptable. Review the job description before you apply.
Get your LCA certified before scheduling your consulate appointment
USCIS and the consulate both require a certified LCA as part of your E-3 application. DOL targets a seven-business-day certification window, but delays happen. Make sure the LCA is certified and your employer has the approval notice before you book your interview.
Negotiate the visa sponsorship process in your offer discussion
Many U.S. communications employers will sponsor an E-3 but haven't done it before. Raise the E-3 early in offer conversations and confirm that the employer will file the LCA. The process is employer-initiated, so getting written alignment upfront prevents delays after you accept.
Communications jobs are hiring across the US. Find yours.
Find Communications JobsCommunications E-3 Visa: Frequently Asked Questions
How do I find communications jobs with E-3 visa sponsorship?
Migrate Mate lists communications roles from employers with E-3 and LCA filing history, so you're not cold-applying to companies that have never run this process. Filter by job title and location to see which employers have already sponsored similar roles. That filing history is a strong signal that they'll move forward without needing to be educated on the E-3 from scratch.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a communications role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. Communications positions that require a bachelor's degree specifically in communications, journalism, public relations, or a closely related field generally qualify. Roles where any degree is acceptable, or where the employer lists the degree as preferred rather than required, are harder to defend as a specialty occupation. The job description is the key document.
How does the E-3 compare to the H-1B for communications professionals?
The E-3 has no lottery and no annual cap, so you can apply at any point in the year and start as soon as your visa is approved. H-1B registrations are capped at 85,000 per year with a lottery that runs once annually in March. For Australian communications professionals, the E-3 is a direct path that doesn't depend on selection odds.
Can I switch communications employers on an E-3 visa?
Yes, but the process starts fresh with each new employer. Your new employer must file a new LCA with DOL and you'll need to attend a new consulate appointment for an updated visa stamp. There's no portability provision like H-1B has under AC21. Plan for a few weeks between offer acceptance and your start date to complete the new LCA and consulate steps.
See which Communications employers are hiring and sponsoring visas right now.
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