E-3 Visa Customer Solutions Engineer Jobs
Customer Solutions Engineer roles sit squarely in E-3 specialty occupation territory, combining technical depth with client-facing expertise that U.S. employers actively seek from Australian professionals. The E-3 visa requires employer sponsorship, no lottery, and renews in two-year increments, making it one of the most practical paths into U.S. tech and SaaS companies.
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Get Access To All JobsINTRODUCTION
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a Customer Solutions Engineer, you will develop innovative, cutting-edge solutions to the business problems faced by GCS advertisers. You will have the unique opportunity to leverage your wide-ranging experience and skill-set to identify trends and develop groundbreaking new solutions to reach thousands of advertisers and drive business goals.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
ROLE AND RESPONSIBILITIES
- Responsible for identifying and building a series of solutions and best practices at a global level to be used by GCS customers globally.
- Leverage engineering skills to design and scale complex, cross-product customized solutions to be rolled out to customers globally.
- Collect requirements, provide guidance, best practices and innovative solutions to apply ad products and technologies and drive customer and business goals.
- Experiment with new technologies to develop solutions.
BASIC QUALIFICATIONS
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
PREFERRED QUALIFICATIONS
- MBA or Master's degree in a related technical field.
- Experience working with advertising technology products (e.g., ad servers, DSPs, DMPs, and web analytics), and experience with engineering solutions.
- Experience working in the ad space, first-party data onboarding and activation, measurement and data modeling, video and search advertising.
- Excellent project management, leadership, investigative skills with the ability to formulate data-driven proposals.
COMPENSATION
The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a Customer Solutions Engineer, you will develop innovative, cutting-edge solutions to the business problems faced by GCS advertisers. You will have the unique opportunity to leverage your wide-ranging experience and skill-set to identify trends and develop groundbreaking new solutions to reach thousands of advertisers and drive business goals.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
ROLE AND RESPONSIBILITIES
- Responsible for identifying and building a series of solutions and best practices at a global level to be used by GCS customers globally.
- Leverage engineering skills to design and scale complex, cross-product customized solutions to be rolled out to customers globally.
- Collect requirements, provide guidance, best practices and innovative solutions to apply ad products and technologies and drive customer and business goals.
- Experiment with new technologies to develop solutions.
BASIC QUALIFICATIONS
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
PREFERRED QUALIFICATIONS
- MBA or Master's degree in a related technical field.
- Experience working with advertising technology products (e.g., ad servers, DSPs, DMPs, and web analytics), and experience with engineering solutions.
- Experience working in the ad space, first-party data onboarding and activation, measurement and data modeling, video and search advertising.
- Excellent project management, leadership, investigative skills with the ability to formulate data-driven proposals.
COMPENSATION
The US base salary range for this full-time position is $127,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Solutions Engineer
Frame your degree against U.S. specialty occupation standards
Australian three-year bachelor's degrees in computer science, engineering, or information systems satisfy E-3 specialty occupation requirements. If your degree is in a adjacent field, prepare a course transcript showing technical units that align with the Customer Solutions Engineer role description your offer letter uses.
Target companies with active LCA filing histories
Search the DOL's Office of Foreign Labor Certification disclosure data for employers who have filed LCAs for Solutions Engineer or Customer Engineer job titles. Prior LCA filings signal that a company already has an established E-3 sponsorship workflow, which shortens your timeline from offer to visa.
Position your Australian client portfolio as a differentiator
U.S. SaaS and enterprise tech employers increasingly serve APAC markets. A background managing enterprise accounts or technical onboarding for Australian clients is a concrete hiring argument, not just a cultural add. Lead with that in your cover letter and first-round conversations to accelerate sponsorship buy-in.
Clarify LCA wage level before signing your offer
The DOL's prevailing wage determination assigns your role a wage level from I to IV based on complexity and supervision. Customer Solutions Engineers are typically Level II or III. Confirm which level your employer's LCA will use before you accept, since the certified wage locks in your minimum salary for the visa term.
Use Migrate Mate's E-3 filing service for end-to-end preparation
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA submission, DS-160 preparation, and consulate appointment briefing. Solutions Engineer roles sometimes receive questions about whether the function is genuinely specialty occupation, and having clean, role-aligned paperwork from the start reduces that friction.
Negotiate a conditional start date to protect against LCA delays
DOL certifies most LCAs within seven business days, but public interest inquiries or prevailing wage objections can extend that. Ask your employer to confirm a conditional start date tied to LCA certification rather than a fixed date, so a brief DOL delay doesn't create a gap in your employment terms.
Customer Solutions Engineer jobs are hiring across the US. Find yours.
Find Customer Solutions Engineer JobsCustomer Solutions Engineer E-3 Visa: Frequently Asked Questions
How do I find Customer Solutions Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles that include E-3 sponsorship. Rather than filtering generic job boards for visa status, Migrate Mate surfaces Customer Solutions Engineer positions at employers who have already demonstrated willingness to sponsor, saving you from pursuing roles where sponsorship is an afterthought the hiring manager has never considered.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Solutions Engineer role qualify as a specialty occupation under E-3?
Yes, in most cases. The E-3 requires the position to normally demand at least a bachelor's degree in a specific technical or engineering field. Customer Solutions Engineer roles tied to complex SaaS platforms, cloud infrastructure, or enterprise software typically meet that standard. Where roles are more broadly defined, your employer's job description should explicitly reference the required degree field to support the LCA and visa application.
How does the E-3 compare to the H-1B for Customer Solutions Engineers?
The E-3 has a 10,500 annual allocation that has never been fully used, so there is no lottery and no random selection. The H-1B subjects most applicants to an oversubscribed lottery with no guaranteed outcome. Both visas require employer sponsorship and prevailing wage compliance, but the E-3 can be applied for at any time of year and renewed indefinitely in two-year increments, giving Customer Solutions Engineers a far more predictable career timeline.
Can I change employers while on an E-3 as a Customer Solutions Engineer?
Yes, but the E-3 is employer-specific, so you can't simply transfer it. Your new employer needs to file a fresh LCA with the DOL and you'll need to obtain a new E-3 visa stamp, which typically means a consulate appointment in Australia or a third country. You can start working for the new employer once the new LCA is certified and you hold a valid visa, but timing the transition carefully avoids a status gap.
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