E-3 Visa Customer Solutions Specialist Jobs
Customer Solutions Specialist roles in SaaS, enterprise software, and financial services regularly qualify for E-3 visa sponsorship when the position requires a bachelor's degree and specialized domain knowledge. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals pursuing these roles in the U.S.
See All Customer Solutions Specialist JobsOverview
Showing 5 of 41+ Customer Solutions Specialist jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 41+ Customer Solutions Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Specialist roles.
Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required.
- 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required.
- 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 41+ Customer Solutions Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Specialist roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Solutions Specialist
Frame your degree for specialty occupation
Customer Solutions Specialist roles qualify for E-3 only when the position requires a specific bachelor's degree, not just any degree. Tailor your resume to show how your degree field directly underpins the technical or business functions of the role.
Target employers with active LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data to identify companies that have previously filed LCAs for customer solutions or customer success roles. Prior LCA activity signals an employer already understands the E-3 process.
Address E-3 eligibility early in interviews
Raise your E-3 status before the offer stage so HR can confirm the role meets specialty occupation criteria. Waiting until after an offer is extended creates delays if the employer needs to reclassify the position or consult legal counsel.
Verify the employer's E-Verify enrollment status
Some E-3 employers will require E-Verify enrollment to satisfy internal compliance requirements. Confirm this before accepting an offer so you're not waiting on enrollment paperwork after your start date has been set.
Use Migrate Mate's E-3 filing service for LCA and consulate prep
The LCA must be certified by DOL before you can lodge your visa application. Use Migrate Mate's E-3 filing service to handle your LCA filing, DS-160, and consulate documentation so nothing is missed between offer and interview.
Plan your consulate appointment around your start date
E-3 visas are issued at Australian consulates in Sydney, Melbourne, and Perth, with appointment availability varying by location and time of year. Build at least four to six weeks between your offer acceptance and your intended U.S. start date.
Customer Solutions Specialist jobs are hiring across the US. Find yours.
Find Customer Solutions Specialist JobsCustomer Solutions Specialist E-3 Visa: Frequently Asked Questions
How do I find Customer Solutions Specialist jobs with E-3 visa sponsorship?
Use Migrate Mate to search Customer Solutions Specialist roles filtered by E-3 visa sponsorship. Many employers don't explicitly advertise E-3 sponsorship but will support it for qualified candidates. Migrate Mate surfaces employers with LCA filing history in customer success and solutions functions, saving you time spent on roles where sponsorship is unlikely.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Solutions Specialist role qualify as a specialty occupation for E-3?
It depends on how the role is defined. Customer Solutions Specialist positions that require a bachelor's degree in a specific field, such as business, computer science, or communications, typically qualify. Roles where any degree or no degree is acceptable generally don't meet the specialty occupation standard. The job description and your degree field both need to align for the E-3 to apply.
How does the E-3 compare to the H-1B for Customer Solutions Specialist roles?
The E-3 is available only to Australian citizens but has no lottery and no annual cap, so you can apply at any time once you have a job offer. The H-1B has an annual cap of 85,000 and is allocated by lottery, meaning most applicants wait months with no guarantee of selection. For Australians, the E-3 is a significantly more predictable path into customer solutions roles in the U.S.
Can I change employers while on an E-3 visa in a Customer Solutions Specialist role?
Yes, but you need to restart the process with your new employer. They must file a fresh LCA with DOL and you'll need to attend a new consulate appointment to obtain a visa stamp reflecting the new employer. You can begin working for the new employer once the LCA is certified and your new visa is issued, so plan your transition timeline accordingly.
See which Customer Solutions Specialist employers are hiring and sponsoring visas right now.
Search Customer Solutions Specialist Jobs