E-3 Visa Incident Response Engineer Jobs
Incident Response Engineer roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree or higher. The E-3 has no lottery and no annual cap, so Australian professionals can move quickly from offer to consulate appointment without waiting for a selection round.
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Get Access To All JobsJoin Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.
Your Impact
At Axon 911, we are building mission-critical technology that supports emergency communications, public safety operations, and real-time response environments. We are seeking a Senior Service Delivery Manager, who will own the escalation lifecycle from intake to resolution, ensuring incidents are triaged accurately, prioritized based on operational and customer impact, assigned to the appropriate technical resources, and driven to closure with strong operational accountability and follow-through.
This is a founding role with high visibility and high impact, as this individual will serve as the operational lead during customer-impacting incidents, coordinating cross-functional response efforts across Software engineering, Operations and Customer Support resources.
The ideal candidate thrives under pressure, communicates with clarity and structure, and can confidently lead operational response efforts involving technical teams, executive stakeholders, and customer leadership.
- Lead and coordinate P1/P0 customer-impacting incidents across mission-critical SaaS environments
- Serve as Incident Commander during high-severity operational events and customer escalations
- Facilitate bridge calls and coordinate cross-functional response efforts across Engineering, Infrastructure, Product, Support, NOC, and Customer teams
- Maintain clear, structured communication with both internal stakeholders and customer leadership teams, including executive-level audiences
- Drive operational accountability, incident timelines, action items, and follow-through during active incidents
- Lead post-incident reviews, root cause analysis discussions, after-action reporting, and operational improvement initiatives
- Partner closely with NOC and operational teams to support service continuity and platform reliability
- Help establish and mature incident management processes, workflows, tooling, and operational standards
- Participate in an on-call leadership rotation supporting critical customer incidents
- Travel up to 25% as needed to support customer operations, strategic initiatives, or critical incident response efforts
What You Bring
- 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles
- Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments
- Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations
- Experience coordinating cross-functional technical teams during customer-impacting incidents
- Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority
- Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems
- Experience leading post-mortems, root cause analysis reviews, and operational improvement initiatives
- Comfortable operating within fast-paced, high-growth, and evolving environments
- Ability to participate in a heavy on-call rotation supporting mission-critical customer
Nice-to-Haves:
- Experience supporting mission-critical environments such as:
- Public Safety
- PSAP/ECC operations
- Emergency Communications
- NG911 environments
- Critical Infrastructure
- Real-Time Communications platforms
- Experience working with public safety technology vendors or operational environments
- Familiarity with CAD systems, call handling systems, emergency communications workflows, or incident command structures
- Experience supporting highly regulated or operationally sensitive customer environments
- Exposure to NIMS, ICS, APCO, ENP, or emergency communications operational frameworks
- Prior experience in public safety operations, emergency communications centers, or mission-critical command environments
Work Location
Team members in this position will follow a hybrid work model, which includes working onsite at a regional hub from Tuesday to Friday.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.
Your Impact
At Axon 911, we are building mission-critical technology that supports emergency communications, public safety operations, and real-time response environments. We are seeking a Senior Service Delivery Manager, who will own the escalation lifecycle from intake to resolution, ensuring incidents are triaged accurately, prioritized based on operational and customer impact, assigned to the appropriate technical resources, and driven to closure with strong operational accountability and follow-through.
This is a founding role with high visibility and high impact, as this individual will serve as the operational lead during customer-impacting incidents, coordinating cross-functional response efforts across Software engineering, Operations and Customer Support resources.
The ideal candidate thrives under pressure, communicates with clarity and structure, and can confidently lead operational response efforts involving technical teams, executive stakeholders, and customer leadership.
- Lead and coordinate P1/P0 customer-impacting incidents across mission-critical SaaS environments
- Serve as Incident Commander during high-severity operational events and customer escalations
- Facilitate bridge calls and coordinate cross-functional response efforts across Engineering, Infrastructure, Product, Support, NOC, and Customer teams
- Maintain clear, structured communication with both internal stakeholders and customer leadership teams, including executive-level audiences
- Drive operational accountability, incident timelines, action items, and follow-through during active incidents
- Lead post-incident reviews, root cause analysis discussions, after-action reporting, and operational improvement initiatives
- Partner closely with NOC and operational teams to support service continuity and platform reliability
- Help establish and mature incident management processes, workflows, tooling, and operational standards
- Participate in an on-call leadership rotation supporting critical customer incidents
- Travel up to 25% as needed to support customer operations, strategic initiatives, or critical incident response efforts
What You Bring
- 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles
- Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments
- Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations
- Experience coordinating cross-functional technical teams during customer-impacting incidents
- Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority
- Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems
- Experience leading post-mortems, root cause analysis reviews, and operational improvement initiatives
- Comfortable operating within fast-paced, high-growth, and evolving environments
- Ability to participate in a heavy on-call rotation supporting mission-critical customer
Nice-to-Haves:
- Experience supporting mission-critical environments such as:
- Public Safety
- PSAP/ECC operations
- Emergency Communications
- NG911 environments
- Critical Infrastructure
- Real-Time Communications platforms
- Experience working with public safety technology vendors or operational environments
- Familiarity with CAD systems, call handling systems, emergency communications workflows, or incident command structures
- Experience supporting highly regulated or operationally sensitive customer environments
- Exposure to NIMS, ICS, APCO, ENP, or emergency communications operational frameworks
- Prior experience in public safety operations, emergency communications centers, or mission-critical command environments
Work Location
Team members in this position will follow a hybrid work model, which includes working onsite at a regional hub from Tuesday to Friday.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
See all E-3 Visa Incident Response Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Incident Response Engineer Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an Incident Response Engineer
Align your credentials to specialty occupation
Your degree must align directly with incident response or cybersecurity, not just IT broadly. A computer science or information security degree maps cleanly. If your qualification is adjacent, document relevant coursework and certifications like GCIH or GREM to reinforce the connection.
Target companies with active security practices
Focus on employers running a dedicated security operations centre or incident response team. Financial services firms, cloud infrastructure companies, and defence contractors regularly sponsor E-3 visa holders for these roles because the skill set is both specialised and in short supply domestically.
Clarify the LCA before accepting any offer
Ask your prospective employer whether they've filed a Labour Condition Application with the DOL before. If they haven't, build at least two weeks into your start date timeline. The LCA must be certified before your visa application can proceed.
Use Migrate Mate's E-3 filing service for the paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end to end. This reduces errors that could slow consulate processing and ensures your application is structured correctly for a cybersecurity specialty occupation.
Prepare for prevailing wage scrutiny on your offer
The DOL sets prevailing wage levels for incident response roles by location. If your offered salary falls below the certified wage on the LCA, your application will fail. Confirm the wage level with your employer before the LCA is submitted, not after.
Address role-specific questions at your consulate interview
Consular officers sometimes ask how an incident response role is distinct from general IT support. Prepare a clear explanation of your technical scope: threat analysis, forensic investigation, containment procedures. Bring evidence of past incident work such as reports or certifications to support your answers.
E-3 Visa Incident Response Engineer: Frequently Asked Questions
Where can I find Incident Response Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals seeking E-3 sponsorship roles in the United States. You can search Incident Response Engineer positions filtered by employers who have a history of sponsoring E-3 or H-1B visas. This removes the guesswork of cold-applying to companies that have never navigated the process for Australian candidates.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Incident Response Engineer role qualify as a specialty occupation for the E-3?
Yes. Incident response engineering requires at least a bachelor's degree in computer science, information security, or a closely related field, which meets the DOL's specialty occupation definition. Roles focused on threat detection, digital forensics, and containment consistently qualify. Where your degree is in a broader IT discipline, supporting certifications like GCFE or GCIH can strengthen the connection.
How does the E-3 compare to H-1B for Incident Response Engineer roles?
The E-3 is significantly more predictable than the H-1B for Australian professionals. There is no lottery, no annual cap on approvals, and you can apply at a U.S. consulate in Australia without waiting for a USCIS petition decision. H-1B requires your employer to enter a lottery where selection is not guaranteed. For incident response roles with a ready employer, the E-3 path is faster and more direct.
Can I change employers on an E-3 while working as an Incident Response Engineer?
Yes, but you must restart the E-3 process with your new employer. Your new employer files a fresh LCA with the DOL, and you'll need a new E-3 visa stamp if you travel internationally or if your current stamp has expired. You can begin working for the new employer once the LCA is certified and your new visa documentation is in order.