E-3 Visa IT Operations Manager Jobs
IT Operations Manager roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in information technology, computer science, or a related field. The E-3 has no lottery and no annual cap, so Australian professionals can apply year-round whenever they secure a qualifying job offer from a U.S. employer.
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Get Access To All JobsOnsite IT Operations Manager
Position Summary
We are seeking an experienced IT Operations Manager to lead IT service management operations for the Orange County Transportation Authority's (OCTA) 405Express Lanes Customer Service Center. This role requires an ITIL v4 leader with a focus on continual service improvement and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer service delivery.
Key Responsibilities
IT Service Management & Architecture
- Oversee day-to-day IT service management for WSP-managed technologies within the Customer Service Center environment
- Design and implement monitoring and management tools architecture to provide comprehensive system oversight
- Ensure high availability and performance of critical systems supporting customer service operations
- Monitor system performance using advanced analytics and proactively address potential issues before they impact operations
- Maintain information security controls in accordance with NIST Cybersecurity Framework and ISO 27001 standards
Service Desk Leadership
- Lead, manage, and improve core IT operations management functions to ensure the onsite service desk team delivers exceptional IT support and end user experiences
- Maintain service desk operations in full alignment with ITIL v4 framework principles
- Implement and optimize ITIL v4 processes including Incident Management, Problem Management, Change Management, and Service Request fulfillment
- Manage and optimize ITSM tools including JIRA Service Management and ConnectWise platforms
- Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Ensure first-call resolution rates meet or exceed established targets
Continual Service Improvement & Process Optimization
- Lead ITIL v4 continual service improvement initiatives to enhance service delivery and operational efficiency
- Drive support process optimization through data analysis, workflow refinement, and automation implementation
- Conduct regular service reviews and implement corrective actions based on performance metrics
- Establish feedback loops and measurement frameworks to identify improvement opportunities
- Champion best practices adoption and process standardization across all service delivery functions
Security & Compliance Management
- Ensure compliance with information security policies and implement security controls per NIST and ISO standards
- Conduct security assessments and maintain documentation for audit purposes
- Coordinate security incident response and implement preventive measures
- Manage access controls and user provisioning processes
Required Qualifications
Education & Experience
- Bachelor’s degree in information technology, Computer Science, or related field
- Minimum 5-7 years of IT service management experience with focus on process optimization
- 5+ years in a leadership or supervisory role managing IT support teams
- Experience working in a high-touch customer service or call center environment preferred
Technical Skills
- ITIL v4 Foundation certification required; higher-level ITIL v4 certifications strongly preferred
- Proven expertise in continual service improvement methodologies and support process optimization
- Experience designing and implementing monitoring and management tools architecture
- Hands-on experience with ITSM tools including JIRA Service Management, ServiceNow and/or ConnectWise Manage
- Strong knowledge of information security controls and frameworks (NIST Cybersecurity Framework, ISO 27001)
- Proficiency with WAN, LAN, WLAN and Azure Cloud Data Network management and design best practices
Leadership & Soft Skills
- Proven ability to lead and motivate technical teams in a process-driven environment
- Excellent communication skills with ability to interact across project organizational levels
- Strong analytical thinking and data-driven decision-making capabilities
- Customer service-oriented mindset with focus on end user experience
- Ability to work under pressure and manage multiple priorities effectively
- Experience with Incident / Event, Problem and Change Management process improvement initiatives
Preferred Qualifications
- ITIL v4 Managing Professional (MP) or Strategic Leader (SL) certification
- Knowledge of CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) concepts and integration
- Experience working in the transportation field such as tolling or intelligent transportation management systems
- Experience working with back office systems (BOS)
- Knowledge of Cisco Contact Center technologies and call center operations
- Experience with transportation or public sector organizations
- Experience with security compliance auditing and risk assessment processes
- Familiarity with cloud-based network, security and service management platforms
Working Conditions
Location: Onsite at Orange County Transportation Authority Customer Service Center in Costa Mesa, California
Schedule: Full-time but will require occasional evening or weekend work for system maintenance and critical upgrades.
Physical Requirements: Ability to work in an office environment with standard computer equipment
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- Retirement plan with company matching
- Professional development opportunities and certification reimbursement
- Paid time off and holidays
Reporting Structure
This position reports to the Vice President, Information Technology and works closely with WSP Customer Service Operations Management teams and OCTA program leadership.
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $136,000 - $170,000
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Onsite IT Operations Manager
Position Summary
We are seeking an experienced IT Operations Manager to lead IT service management operations for the Orange County Transportation Authority's (OCTA) 405Express Lanes Customer Service Center. This role requires an ITIL v4 leader with a focus on continual service improvement and support process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer service delivery.
Key Responsibilities
IT Service Management & Architecture
- Oversee day-to-day IT service management for WSP-managed technologies within the Customer Service Center environment
- Design and implement monitoring and management tools architecture to provide comprehensive system oversight
- Ensure high availability and performance of critical systems supporting customer service operations
- Monitor system performance using advanced analytics and proactively address potential issues before they impact operations
- Maintain information security controls in accordance with NIST Cybersecurity Framework and ISO 27001 standards
Service Desk Leadership
- Lead, manage, and improve core IT operations management functions to ensure the onsite service desk team delivers exceptional IT support and end user experiences
- Maintain service desk operations in full alignment with ITIL v4 framework principles
- Implement and optimize ITIL v4 processes including Incident Management, Problem Management, Change Management, and Service Request fulfillment
- Manage and optimize ITSM tools including JIRA Service Management and ConnectWise platforms
- Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Ensure first-call resolution rates meet or exceed established targets
Continual Service Improvement & Process Optimization
- Lead ITIL v4 continual service improvement initiatives to enhance service delivery and operational efficiency
- Drive support process optimization through data analysis, workflow refinement, and automation implementation
- Conduct regular service reviews and implement corrective actions based on performance metrics
- Establish feedback loops and measurement frameworks to identify improvement opportunities
- Champion best practices adoption and process standardization across all service delivery functions
Security & Compliance Management
- Ensure compliance with information security policies and implement security controls per NIST and ISO standards
- Conduct security assessments and maintain documentation for audit purposes
- Coordinate security incident response and implement preventive measures
- Manage access controls and user provisioning processes
Required Qualifications
Education & Experience
- Bachelor’s degree in information technology, Computer Science, or related field
- Minimum 5-7 years of IT service management experience with focus on process optimization
- 5+ years in a leadership or supervisory role managing IT support teams
- Experience working in a high-touch customer service or call center environment preferred
Technical Skills
- ITIL v4 Foundation certification required; higher-level ITIL v4 certifications strongly preferred
- Proven expertise in continual service improvement methodologies and support process optimization
- Experience designing and implementing monitoring and management tools architecture
- Hands-on experience with ITSM tools including JIRA Service Management, ServiceNow and/or ConnectWise Manage
- Strong knowledge of information security controls and frameworks (NIST Cybersecurity Framework, ISO 27001)
- Proficiency with WAN, LAN, WLAN and Azure Cloud Data Network management and design best practices
Leadership & Soft Skills
- Proven ability to lead and motivate technical teams in a process-driven environment
- Excellent communication skills with ability to interact across project organizational levels
- Strong analytical thinking and data-driven decision-making capabilities
- Customer service-oriented mindset with focus on end user experience
- Ability to work under pressure and manage multiple priorities effectively
- Experience with Incident / Event, Problem and Change Management process improvement initiatives
Preferred Qualifications
- ITIL v4 Managing Professional (MP) or Strategic Leader (SL) certification
- Knowledge of CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) concepts and integration
- Experience working in the transportation field such as tolling or intelligent transportation management systems
- Experience working with back office systems (BOS)
- Knowledge of Cisco Contact Center technologies and call center operations
- Experience with transportation or public sector organizations
- Experience with security compliance auditing and risk assessment processes
- Familiarity with cloud-based network, security and service management platforms
Working Conditions
Location: Onsite at Orange County Transportation Authority Customer Service Center in Costa Mesa, California
Schedule: Full-time but will require occasional evening or weekend work for system maintenance and critical upgrades.
Physical Requirements: Ability to work in an office environment with standard computer equipment
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive health, dental, and vision insurance
- Retirement plan with company matching
- Professional development opportunities and certification reimbursement
- Paid time off and holidays
Reporting Structure
This position reports to the Vice President, Information Technology and works closely with WSP Customer Service Operations Management teams and OCTA program leadership.
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $136,000 - $170,000
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
See all 28+ IT Operations Manager jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an IT Operations Manager
Document your degree equivalency early
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees, but some employers ask for a credentials evaluation. Get a formal evaluation from a USCIS-recognized credential assessment agency before you start applying.
Target employers with active IT infrastructure teams
Look for mid-to-large companies that run internal IT operations rather than fully outsourcing to managed service providers. Those with dedicated NOC teams, on-prem data centers, or hybrid cloud environments are far more likely to need a dedicated IT Operations Manager.
Clarify the specialty occupation connection upfront
Your job offer letter must tie the IT Operations Manager role to a specific degree requirement. If the employer's HR team writes a generic description, push them to specify that a bachelor's degree in IT, computer science, or engineering is required for the position.
Understand the LCA requirement before negotiating your start date
Your employer must file a Labor Condition Application with the DOL before you can apply for the E-3 at a U.S. consulate. LCA certification typically takes seven business days, so factor that into your agreed start date when negotiating your offer.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA filing, visa paperwork, and consulate preparation. This avoids the coordination errors that commonly occur when applicants try to manage the DOL and consulate steps independently.
Prepare for nonimmigrant intent questions at your interview
Consular officers assess whether you intend to return to Australia after your E-3 period. Bring documentation of ties to Australia such as property ownership, family, or professional registrations, alongside your U.S. offer letter and certified LCA.
IT Operations Manager jobs are hiring across the US. Find yours.
Find IT Operations Manager JobsIT Operations Manager E-3 Visa: Frequently Asked Questions
How do I find IT Operations Manager jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter IT Operations Manager roles by employers with active E-3 sponsorship history. Most job boards don't distinguish between visa types, so you can waste significant time approaching employers who only sponsor H-1B. Migrate Mate surfaces roles where the employer is already set up to support Australian professionals through the E-3 process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an IT Operations Manager role qualify as a specialty occupation for the E-3?
Yes, provided the employer requires a bachelor's degree in a specific field such as information technology, computer science, or engineering as a minimum qualification. The role must not be open to any degree holder regardless of field. If your employer's job description is vague about degree requirements, work with them to tighten the language before filing the LCA with the DOL.
How does the E-3 visa compare to the H-1B for IT Operations Manager roles?
The E-3 has no annual lottery and no cap, so you can apply any time you hold a qualifying offer rather than waiting for an annual registration window. The H-1B selection rate has been below 25% in recent years, meaning most applicants aren't selected at all. For Australian professionals, the E-3 is a direct path that bypasses that uncertainty entirely.
Can I change employers or get promoted while on an E-3 visa?
You can change employers, but your new employer must file a fresh LCA with the DOL and you'll generally need to attend a new consulate appointment to get a new E-3 stamp. A promotion within the same company that changes your job duties significantly may also require an updated LCA. Plan for at least two to three weeks of lead time before your intended start date with a new employer.
See which IT Operations Manager employers are hiring and sponsoring visas right now.
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