E-3 Visa Professional Services Engineer Jobs
Professional Services Engineers working with enterprise clients need to demonstrate both technical depth and client-facing expertise to qualify for E-3 visa sponsorship. The E-3 is exclusive to Australian nationals, requires a relevant bachelor's degree, has no lottery, and can be renewed every two years without a cap.
Find E-3 Visa Professional Services Engineer JobsOverview
Showing 5 of 433+ Professional Services Engineer jobs
See all 433+ Professional Services Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Professional Services Engineer roles.
Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE AND RESPONSIBILITIES
Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA. Telecommuting allowed for this position.
Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products. Lead technical and business discussions both in front of the customer and internally. Responsible for initial definition of project goals, timeliness, milestones, and risks; Provide architecture designs and workflows that meet client specifications for Genesys Cloud CX Digital & AI implementations; Configure, test, document, and optimize Genesys Cloud CX deployments within defined delivery framework; Implement and integrate custom code as well as write and conduct tests to verify the functionality, accuracy, and efficiency of developed or enhanced software; Design and build custom middleware solutions for third party chat bot integrations with Genesys Cloud web messengers; Manage project implementation and monitor productivity efficiencies for simultaneous installations; Track projects through completion and acceptance and participate in project status meetings; Assist with security audits of SaaS infrastructures and procedures; Work closely with project managers and customer success managers to provide customers with a great implementation experience; and Collaborate closely with services engagement directors to address pre-sales requests, offering quotes, scoping, and statement of work to customers. Telecommuting allowed for this position.
MINIMUM QUALIFICATIONS
The position requires a Bachelor’s degree in Computer Science, Computer Engineering or related field plus six (6) years of experience in a computer related occupation.
The position requires any amount of experience in ALL of the following skills:
- Experience with customer interactions working with a contact center solution: scoping and talking to customers during pre-sales scoping activities; assisting with resolving complex, escalated customer issues that originated with customers or partners in a multicultural environment.
- Experience with configuring CCaaS; Contact Center Metrics and Analytics (KPI’s); web chat and digital channel configuration.
- Experience building technical integrations with ticketing platforms such as ServiceNow and Salesforce.
- Experience with REST API’s and SDK’s.
- Experience building technical documentation, best practices, and troubleshooting guides.
- Experience translating business need into technical specifications for complex, enterprise level engagements.
- Experience with AI Contact Center: Building conversational AI and workflows for Intent Models, Knowledge Management and External Data Storage; Using NLP and NLU models; and Predictive and Proactive engagement AI solutions.
- Experience with Agile methodology, AWS, Node.js, CSS, HTML, jQuery, and JavaScript.
SALARY RANGE
Salary range: $213,512.00 - $223,512.00
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$110,600.00 - $194,400.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
EEO STATEMENT
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE AND RESPONSIBILITIES
Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA. Telecommuting allowed for this position.
Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products. Lead technical and business discussions both in front of the customer and internally. Responsible for initial definition of project goals, timeliness, milestones, and risks; Provide architecture designs and workflows that meet client specifications for Genesys Cloud CX Digital & AI implementations; Configure, test, document, and optimize Genesys Cloud CX deployments within defined delivery framework; Implement and integrate custom code as well as write and conduct tests to verify the functionality, accuracy, and efficiency of developed or enhanced software; Design and build custom middleware solutions for third party chat bot integrations with Genesys Cloud web messengers; Manage project implementation and monitor productivity efficiencies for simultaneous installations; Track projects through completion and acceptance and participate in project status meetings; Assist with security audits of SaaS infrastructures and procedures; Work closely with project managers and customer success managers to provide customers with a great implementation experience; and Collaborate closely with services engagement directors to address pre-sales requests, offering quotes, scoping, and statement of work to customers. Telecommuting allowed for this position.
MINIMUM QUALIFICATIONS
The position requires a Bachelor’s degree in Computer Science, Computer Engineering or related field plus six (6) years of experience in a computer related occupation.
The position requires any amount of experience in ALL of the following skills:
- Experience with customer interactions working with a contact center solution: scoping and talking to customers during pre-sales scoping activities; assisting with resolving complex, escalated customer issues that originated with customers or partners in a multicultural environment.
- Experience with configuring CCaaS; Contact Center Metrics and Analytics (KPI’s); web chat and digital channel configuration.
- Experience building technical integrations with ticketing platforms such as ServiceNow and Salesforce.
- Experience with REST API’s and SDK’s.
- Experience building technical documentation, best practices, and troubleshooting guides.
- Experience translating business need into technical specifications for complex, enterprise level engagements.
- Experience with AI Contact Center: Building conversational AI and workflows for Intent Models, Knowledge Management and External Data Storage; Using NLP and NLU models; and Predictive and Proactive engagement AI solutions.
- Experience with Agile methodology, AWS, Node.js, CSS, HTML, jQuery, and JavaScript.
SALARY RANGE
Salary range: $213,512.00 - $223,512.00
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$110,600.00 - $194,400.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
EEO STATEMENT
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
See all 433+ E-3 Visa Professional Services Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Professional Services Engineer Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Professional Services Engineer
Frame your degree around technical consulting
E-3 visa specialty occupation requires a directly related bachelor's degree. A degree in computer science, engineering, or information systems maps cleanly to Professional Services Engineer roles. A business or general IT degree needs supporting evidence tying your coursework to the technical scope of the job.
Target companies with active LCA filing history
Search DOL's OFLC disclosure data for employers who have filed LCAs for Professional Services Engineer or similar titles. Employers with existing E-3 or H-1B visa filings understand the process and are far less likely to withdraw an offer when sponsorship comes up.
Raise sponsorship before the final offer stage
Hiring managers for client-facing engineering roles often escalate late-stage candidates to HR, who may flag E-3 sponsorship as a blocker. Confirm the employer's willingness to file an LCA before the technical interview process concludes, not after you've received a verbal offer.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork from end to end. This covers DOL certification, consulate preparation, and support documentation, so your employer doesn't need to engage a separate immigration attorney.
Document client-facing technical scope in your offer letter
Consular officers reviewing E-3 applications for Professional Services roles sometimes question whether the position is truly a specialty occupation. Ask your employer to specify required technical qualifications and degree requirements explicitly in the offer letter before your consulate appointment.
Plan your consulate appointment around project timelines
Professional Services Engineers are often hired to start on client engagements with fixed kickoff dates. E-3 consulate appointments in Sydney and Melbourne can take two to six weeks to schedule. Build that window into your start date negotiation rather than accepting a date that conflicts with appointment availability.
E-3 Visa Professional Services Engineer: Frequently Asked Questions
How do I find Professional Services Engineer jobs with E-3 sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3 visa jobs in the United States. You can filter by role type and see which employers have a history of sponsoring Australian workers. This saves significant time compared to applying broadly and discovering late in the process that an employer won't support E-3 sponsorship.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Professional Services Engineer role qualify as a specialty occupation for the E-3?
Yes, in most cases. The role must require at least a bachelor's degree in a directly related field, such as computer science, software engineering, or information systems. Where it gets complicated is when the job description is broad or client-facing without a clear technical degree requirement. If the offer letter doesn't specify a degree requirement, a consular officer may push back, so it's worth having your employer tighten the job description before filing.
How does the E-3 compare to the H-1B for Professional Services Engineer roles?
The E-3 is significantly more practical for this role. There's no lottery, no annual cap, and employers can file an LCA with the DOL and have it certified within seven business days under standard processing. The H-1B requires registration in a lottery held once per year, with a selection rate that has historically been below 25 percent for general cap registrations. For Australian nationals, the E-3 is the faster and more reliable path.
What happens to my E-3 status if I move to a different client or project with the same employer?
Internal moves within the same employer typically don't require a new E-3 filing unless your job title, duties, or worksite change materially. If you're moving to a new client site in a different metropolitan area, the employer may need to file an amended LCA with the DOL to cover that location. Check with your employer's HR team before any significant project or location change takes effect.