E-3 Visa Servicenow Business Analyst Jobs

Requisition ID: 293996

• Relocation Authorized: None
• Telework Type: Part-Time Telework
• Work Location: Glendale, AZ

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

Job Summary:

The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting Bechtel’s ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support. This role is integral to HR digital transformation efforts, responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements.

The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience.

This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership.

Major Responsibilities:

ServiceNow HR Service Delivery (Primary Focus)

• Configure, maintain and enhance ServiceNow HRSD modules, including:
• Case & Knowledge Management
• Employee Center / Portal
• Lifecycle Events
• HR Services
• Document Management
• HR workflows and related automation
• Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives.
• Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria.
• Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects.
• Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT).
• Identify opportunities to automate and streamline HR workflows, reducing manual effort.
• Ensure all ServiceNow configurations comply with HR governance, data integrity, and security standards.

Major Other Responsibilities:

HR Business Process & SuccessFactors Support (Secondary Focus)

• Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design.
• Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by ServiceNow.
• Recommend process improvements that enhance the HR customer and employee experience.
• Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors as needed.
• Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.

Education and Experience Requirements:

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience or eight (8) years of related experience in lieu of a degree.

Required Knowledge and Skills:

• Three (3) or more years of hands-on experience with ServiceNow HRSD, including configuration and module support.
• Experience developing user stories, functional requirements, test scripts, and acceptance criteria.
• Strong troubleshooting and problem-solving skills, including root cause analysis.
• Working knowledge of HR business processes, process mapping, and identifying optimization opportunities.
• Strong communication skills with the ability to translate technical concepts for HR stakeholders.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow HRSD Fundamentals or HRSD Implementation Specialist certification.
• Experience with SAP SuccessFactors configuration, testing, and troubleshooting.
• Experience supporting global HR operations or complex, multi-module HR environments.
• Strong analytical skills, attention to detail, and ability to manage multiple priorities.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong—where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com.