E-3 Visa Technical Lead Jobs
Technical Lead roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in computer science, engineering, or a related field. Australian citizens can secure employer-sponsored E-3 status with no lottery and indefinite two-year renewals, making this one of the most stable paths to long-term U.S. employment in technical leadership.
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Technical Support Team Lead
Job Description Summary
The Technical Support Team Lead oversees daily internal support operations for the Virtual Genius Bar, technical staff, and workplace technology systems. The team lead ensures corporate employees receive timely assistance for all hardware, identity management, and business application needs.
Job Description
Job Position: Virtual Genius Bar
Business Title: Technical Support Team Lead
REPORTS TO: Midwest Territory Manager
CLASSIFICATION: Exempt
Role Overview
The Technical Support Team Lead oversees daily internal support operations for the Virtual Genius Bar, technical staff, and workplace technology systems. The team lead ensures corporate employees receive timely assistance for all hardware, identity management, and business application needs.
Key Responsibilities
- Daily Management: Oversee shift activities, manage attendance, and adjust daily schedules to match call or message volume.
- Agent Coaching: Monitor live interactions, evaluate performance, and provide regular feedback to improve soft skills.
- Escalation Handling: Take over difficult customer calls or chats when agents need help resolving a tense situation.
- Performance Tracking: Review key metrics like Average Handle Time (AHT) and customer satisfaction scores.
- Team Support: Assist with hiring, onboard new staff, and help train the team on new products or tools.
Responsible for but not exclusive to the following:
- Provides oversight and supervision of team of Technical Support Associates
- Scheduling and resource management for the team.
- Responsible for performance management process including performance feedback, performance evaluations.
- Escalation Management
- PC break fix support for the business within market.
- Facilitation of onboarding and off-boarding.
- MS Teams support.
- Mobile phone/device support (IOS & Android).
- Training end-users and assisting with deployment of new technology.
- Assist remote support staff when additional resources are required.
- Maintain established service level agreements to meet customer expectations and quality standards.
- Support for North American Brokerage and Valuation and Advisory service lines, including company executives.
- Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
ACCOUNTABILITIES
-
Daily work routines
-
Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
- Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
- Providing documented input to keep knowledge-based articles and procedural documentation up to date.
- Provide proper ticket and incident management.
-
Ensure onboarding, off-boarding, and asset management processes are followed.
-
Request Management
-
Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
-
Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
-
Incident Management
-
Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
- Provide accurate and clear resolution documentation within the incident ticket.
- Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
- Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
- Responsible for 2nd level point of escalation from Service Desk.
-
Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
-
Problem Management
-
Assist with trend and root cause analysis.
-
Proactively identify and communicate problem trends found as part of incident resolution.
-
Technology Enablement
-
Complete in-house training on new technologies, services, processes, and policies as they are released.
- Conduct information sessions aimed to promote end user adoption of technology products and services.
-
Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
-
Project Work
-
Participate in or provide feedback to project testing stages.
-
Support projects as required for supported sites.
-
Metrics, Reporting & Service Performance
-
Monitor operational metrics including SLA performance, ticket backlog, first-contact resolution, aging tickets, customer satisfaction, and technician productivity.
- Prepare recurring performance reports, dashboards, and operational summaries for leadership review.
- Identify service trends, recurring issues, and performance gaps that require corrective action or process improvement.
- Use ServiceNow and other reporting tools to track team workload, demand patterns, and service outcomes.
- Partner with leadership to define and improve key performance indicators for the Virtual Genius Bar service.
MINIMUM REQUIREMENTS
- Bachelor's degree or equivalent experience; related computing field preferred.
- 3+ years of technical experience in a corporate environment (multi-state, 10,000+ employee base corporate environment is preferred).
- Knowledge of IT processes, general controls, project management, and system development life cycles.
- ITIL Foundation certification or knowledge is a plus.
- Industry-related technical certificates are a plus or any similar combination of education and experience.
- Has supervisory experience / skillset.
-
Excellent Soft Skills including:
-
Customer service, including written and verbal communication.
- Conflict resolution.
- Strong analytical and problem-solving skills.
- Strong interpersonal skills required to interact with end user clients and team members across the organization.
- Time management skills, to balance and prioritize work.
-
Ability to work independently and as part of a team.
-
Proficient with Windows OS.
- Proficient with MS Office 365, including MS Teams.
- Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
- Active Directory, Intune and Azure fundamentals.
- Familiar with remote support tools.
- Mac experience is a plus.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $66,130.00 - $77,800.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Technical Support Team Lead
Job Description Summary
The Technical Support Team Lead oversees daily internal support operations for the Virtual Genius Bar, technical staff, and workplace technology systems. The team lead ensures corporate employees receive timely assistance for all hardware, identity management, and business application needs.
Job Description
Job Position: Virtual Genius Bar
Business Title: Technical Support Team Lead
REPORTS TO: Midwest Territory Manager
CLASSIFICATION: Exempt
Role Overview
The Technical Support Team Lead oversees daily internal support operations for the Virtual Genius Bar, technical staff, and workplace technology systems. The team lead ensures corporate employees receive timely assistance for all hardware, identity management, and business application needs.
Key Responsibilities
- Daily Management: Oversee shift activities, manage attendance, and adjust daily schedules to match call or message volume.
- Agent Coaching: Monitor live interactions, evaluate performance, and provide regular feedback to improve soft skills.
- Escalation Handling: Take over difficult customer calls or chats when agents need help resolving a tense situation.
- Performance Tracking: Review key metrics like Average Handle Time (AHT) and customer satisfaction scores.
- Team Support: Assist with hiring, onboard new staff, and help train the team on new products or tools.
Responsible for but not exclusive to the following:
- Provides oversight and supervision of team of Technical Support Associates
- Scheduling and resource management for the team.
- Responsible for performance management process including performance feedback, performance evaluations.
- Escalation Management
- PC break fix support for the business within market.
- Facilitation of onboarding and off-boarding.
- MS Teams support.
- Mobile phone/device support (IOS & Android).
- Training end-users and assisting with deployment of new technology.
- Assist remote support staff when additional resources are required.
- Maintain established service level agreements to meet customer expectations and quality standards.
- Support for North American Brokerage and Valuation and Advisory service lines, including company executives.
- Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
ACCOUNTABILITIES
-
Daily work routines
-
Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.
- Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.
- Providing documented input to keep knowledge-based articles and procedural documentation up to date.
- Provide proper ticket and incident management.
-
Ensure onboarding, off-boarding, and asset management processes are followed.
-
Request Management
-
Provide proper ticket management to ensure requests are updated and resolved in a timely manner.
-
Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
-
Incident Management
-
Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.
- Provide accurate and clear resolution documentation within the incident ticket.
- Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.
- Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.
- Responsible for 2nd level point of escalation from Service Desk.
-
Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
-
Problem Management
-
Assist with trend and root cause analysis.
-
Proactively identify and communicate problem trends found as part of incident resolution.
-
Technology Enablement
-
Complete in-house training on new technologies, services, processes, and policies as they are released.
- Conduct information sessions aimed to promote end user adoption of technology products and services.
-
Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
-
Project Work
-
Participate in or provide feedback to project testing stages.
-
Support projects as required for supported sites.
-
Metrics, Reporting & Service Performance
-
Monitor operational metrics including SLA performance, ticket backlog, first-contact resolution, aging tickets, customer satisfaction, and technician productivity.
- Prepare recurring performance reports, dashboards, and operational summaries for leadership review.
- Identify service trends, recurring issues, and performance gaps that require corrective action or process improvement.
- Use ServiceNow and other reporting tools to track team workload, demand patterns, and service outcomes.
- Partner with leadership to define and improve key performance indicators for the Virtual Genius Bar service.
MINIMUM REQUIREMENTS
- Bachelor's degree or equivalent experience; related computing field preferred.
- 3+ years of technical experience in a corporate environment (multi-state, 10,000+ employee base corporate environment is preferred).
- Knowledge of IT processes, general controls, project management, and system development life cycles.
- ITIL Foundation certification or knowledge is a plus.
- Industry-related technical certificates are a plus or any similar combination of education and experience.
- Has supervisory experience / skillset.
-
Excellent Soft Skills including:
-
Customer service, including written and verbal communication.
- Conflict resolution.
- Strong analytical and problem-solving skills.
- Strong interpersonal skills required to interact with end user clients and team members across the organization.
- Time management skills, to balance and prioritize work.
-
Ability to work independently and as part of a team.
-
Proficient with Windows OS.
- Proficient with MS Office 365, including MS Teams.
- Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
- Active Directory, Intune and Azure fundamentals.
- Familiar with remote support tools.
- Mac experience is a plus.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $66,130.00 - $77,800.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
See all 3,677+ E-3 Visa Technical Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Technical Lead Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Technical Lead
Document your technical leadership scope clearly
Your E-3 visa petition lives or dies on whether the role qualifies as a specialty occupation. Gather written evidence that your Technical Lead position requires a specific degree field, not just any bachelor's degree, before approaching U.S. employers.
Target employers with existing LCA filing history
Search the DOL's Foreign Labor Application Gateway disclosure data to find companies that have filed Labor Condition Applications for technical roles. These employers already understand the E-3 process and won't need convincing that sponsorship is feasible.
Clarify reporting structure during salary negotiations
The LCA locks in your worksite and prevailing wage tier before your visa is issued. If your role spans multiple office locations or includes remote work, confirm exactly which worksite the employer will list, as changing it later requires a new LCA filing.
Use Migrate Mate's E-3 filing service for the LCA and paperwork
Once you have an offer, the LCA must be DOL-certified before your consulate appointment. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so the timeline between offer acceptance and your interview stays as short as possible.
Address the specialty occupation question before your interview
Consular officers increasingly scrutinise Technical Lead titles because they can describe both highly specialised and broadly generalist roles. Bring a detailed offer letter specifying the degree field required and the technical systems you'll own, not just team size or seniority.
Negotiate a start date that accounts for LCA processing
DOL targets seven business days for standard LCA certification, but delays occur. Build at least three weeks between your offer acceptance and your proposed start date so your employer isn't pressured into unrealistic timelines that create filing errors.
E-3 Visa Technical Lead: Frequently Asked Questions
How do I find Technical Lead jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter Technical Lead roles by employers who sponsor the E-3 visa for Australian professionals. Generic job boards don't surface sponsorship intent, so you'll waste time applying to roles where the hiring team has no process in place. Migrate Mate surfaces roles from employers already set up to file the LCA and support your consulate appointment.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Lead role qualify as a specialty occupation for the E-3?
Most Technical Lead positions qualify because they require a theoretical and practical application of highly specialised knowledge in a specific engineering or computer science field. The risk is when a job description lists duties that any degree could support. Ensure your offer letter specifies the required degree field, not just a generic bachelor's degree requirement, and that your day-to-day responsibilities involve applying that specialised knowledge directly.
How does the E-3 compare to the H-1B for Technical Lead roles?
For Australian nationals, the E-3 is strictly better than the H-1B visa for Technical Lead positions. There is no annual lottery, no cap to exhaust, and the 10,500-slot annual allocation has never been fully used. You can apply directly at a U.S. consulate in Australia after your employer files the LCA, rather than waiting for a lottery result in April and a potential October start date. Renewals are indefinite in two-year increments with continued employment.
What happens to my E-3 status if I change employers mid-year?
Your E-3 is tied to a specific employer and role, so changing jobs means starting the process from scratch with your new employer. They'll need to file a new LCA and you'll need a new E-3 visa or a change of status if you're already in the U.S. There's no USCIS portability provision equivalent to H-1B for E-3 holders, so time the transition carefully and ensure your new employer is ready to move quickly before your current visa expires.