E-3 Visa Technical Support Engineer Jobs
Technical Support Engineer roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a technical field such as computer science, information systems, or engineering. The E-3 has no annual lottery, so Australian professionals can accept an offer and start the filing process without waiting for a cap slot.
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SAINT LOUIS, MO 63110
Scheduled Hours
40
Position Summary
Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs. This is a Tier 1 high volume call center position.
Job Description
Primary Duties & Responsibilities:
Desktop Support:
- Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
- Responds to assigned tickets.
- Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
- Acts as the front-facing support liaison for all desktop-related support issues.
- Provides support documentation for Tier 1.
Service Desk:
- Collaborates with higher-level technical areas on planning and issue resolution.
- Prioritizes workload to appropriately respond to customer needs and demands.
- Acts as a liaison between customers and senior technical staff.
Project Facilitation:
- Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
- Normal office environment.
- Ability to work on call.
- Ability to travel to on- and off-campus locations.
Physical Effort:
- Typically sitting at a desk or table.
- Repetitive wrist, hand or finger movement (PC typing).
Equipment:
- Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Providing Desktop Support In An Enterprise Environment (2 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Associate degree
Certifications /Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Accountability, Computer Support, Computing Platforms, Customer Service, Office Productivity Software, Oral Communications, Prioritization, Procedural Documentation, System Administration, System Integration, System Upgrades, Written Communication
Grade
G09-H
Salary Range
$23.37 - $36.19 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Location
SAINT LOUIS, MO 63110
Scheduled Hours
40
Position Summary
Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs. This is a Tier 1 high volume call center position.
Job Description
Primary Duties & Responsibilities:
Desktop Support:
- Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
- Responds to assigned tickets.
- Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
- Acts as the front-facing support liaison for all desktop-related support issues.
- Provides support documentation for Tier 1.
Service Desk:
- Collaborates with higher-level technical areas on planning and issue resolution.
- Prioritizes workload to appropriately respond to customer needs and demands.
- Acts as a liaison between customers and senior technical staff.
Project Facilitation:
- Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
- Normal office environment.
- Ability to work on call.
- Ability to travel to on- and off-campus locations.
Physical Effort:
- Typically sitting at a desk or table.
- Repetitive wrist, hand or finger movement (PC typing).
Equipment:
- Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Providing Desktop Support In An Enterprise Environment (2 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications
Education:
Associate degree
Certifications /Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Accountability, Computer Support, Computing Platforms, Customer Service, Office Productivity Software, Oral Communications, Prioritization, Procedural Documentation, System Administration, System Integration, System Upgrades, Written Communication
Grade
G09-H
Salary Range
$23.37 - $36.19 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Take advantage of our free Metro transit U-Pass for eligible employees.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
See all 481+ E-3 Visa Technical Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Technical Support Engineer Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Technical Support Engineer
Verify your degree covers the role
Your Australian bachelor's degree must align specifically with the technical support function, not just technology broadly. A degree in computer science or information systems supports the specialty occupation case more cleanly than a general business or arts degree with IT electives.
Target employers with active LCA history
Search the DOL's Foreign Labor Application Gateway for certified LCAs in technical support roles. Employers who've filed LCAs before understand the E-3 visa process and won't need coaching on what sponsorship requires from their side.
Ask recruiters about LCA filing capacity
Before your offer stage, confirm the employer can file a Labor Condition Application with DOL. Staffing agencies and smaller MSPs sometimes lack HR infrastructure to sponsor visas, so asking directly early saves you from a dead-end negotiation.
Use Migrate Mate's E-3 filing service for the full process
Once you have a written offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end to end, from DOL certification through consulate appointment preparation, so nothing stalls between offer acceptance and your start date.
Request a certified LCA before resigning
The LCA must be DOL-certified before you can submit your visa application at the consulate. Employers sometimes underestimate this step's timeline. Get written confirmation that the LCA is filed and certified before you give notice at your current role.
Prepare a specialty occupation letter for borderline titles
Titles like 'Support Engineer' or 'Help Desk Engineer' can attract consular scrutiny if the job duties don't clearly require a bachelor's degree. Your employer's offer letter should explicitly state the theoretical and practical application of the required degree field.
E-3 Visa Technical Support Engineer: Frequently Asked Questions
Where can I find Technical Support Engineer jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. It filters for employers who are open to the E-3 process, so you're not spending time on applications where sponsorship isn't on the table. Generic job boards don't surface E-3 sponsorship intent, which makes the search far less efficient.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Support Engineer role qualify as a specialty occupation for the E-3?
It can, but the job description matters as much as the title. USCIS and consular officers assess whether the role normally requires at least a bachelor's degree in a specific technical field. Positions focused on enterprise infrastructure, cloud platforms, or complex software environments are stronger candidates than general help desk or tier-one support roles, which may not clear the specialty occupation bar.
How does the E-3 compare to the H-1B for Technical Support Engineer roles?
The E-3 has no annual cap and no lottery, so an employer can sponsor you at any time of year without waiting for a selection round. The H-1B visa cap is 85,000 per year with a competitive lottery, meaning most applicants wait at least a year for a chance at approval. For Australian professionals in technical support, the E-3 is a direct path that bypasses that uncertainty entirely.
Can I transfer my E-3 to a new employer if I change Technical Support Engineer jobs?
Yes. The E-3 is employer-specific, so a new employer must file a fresh LCA with DOL and you'll need a new visa stamp at a consulate if your current stamp has expired. If your stamp is still valid and you're inside the U.S., you can start with the new employer once the new LCA is certified, without waiting for a consulate appointment.