Engagement Lead Jobs
Engagement Lead jobs are open across technology, healthcare, nonprofit, and financial services, from associate to senior and director level, with specializations in client engagement, community engagement, and employee engagement. Find a role that fits from the openings below and apply directly.
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Showing 5 of 185+ Engagement Lead jobs
Engagement Lead, Managed Services
Reports To: Cristopher Fitzwater
Location: Remote
Why Neocol?
Neocol partners with the world's most innovative subscription businesses to solve complex, high-impact challenges and unlock scalable growth. As a leading Salesforce Summit Partner, we bring deep expertise in Agentforce Revenue Management and the broader Salesforce ecosystem to help customers transform how they sell, service, and scale. What sets Neocol apart is not just our technical depth, but how we work. We've built proven playbooks, accelerators, and delivery models that empower teams to move quickly, confidently, and with purpose — always with a focus on meaningful outcomes. At Neocol, you'll join a team that values expertise, curiosity, and ownership — and gives you the opportunity to make a measurable impact in the subscription economy.
As an Engagement Lead on the Managed Services Team, you will clearly articulate client business requirements for our subscription-based clients. You'll be analyzing business data, goals, objectives, and needs and making recommendations and changes to improve our customers' experience. You will lead customer engagements, manage scope and budget, and serve as the primary client point of contact.
- Lead the Customer Readiness phase (with support from other resources as required)
- Work collaboratively with Solution Leads and Consultants in delivering SOWs
- Serve as the customer's primary point of contact and first-level escalation point
- Manage the engagement scope, schedule, issues/risks, and budget
- Prepare status reports/progress reports each week and lead status meetings with the customer
- Facilitate resourcing and forecasting
- Lead internal and external stand-up meetings
- Oversee timelines and team progress
- Ensure overall success of engagement (escalations, project health, etc.)
- Understand the client's changing needs and update the plan accordingly
- Maintain service excellence and ensure customers are achieving the goals they were looking to achieve when they purchased the service
- Foster strong relationships with clients to create trusted partnerships and identify areas for further account expansion
- Facilitate discussions with client stakeholders to understand and document requirements and business processes
- Gain alignment and approval of requirements and acceptance criteria while managing user stories throughout the duration of their lifecycle
- Serve as a liaison between technical teams and business stakeholders
- Facilitate solution demonstrations (sprint and final demos) efficiently
- Support solution documentation and end-user training
- Support the broader delivery team in the execution of change management and quality assurance
- Occasional travel may be required as part of this position's responsibilities
What You'll Bring
Required Qualifications
- 5+ years of experience in customer-facing roles
- 5+ years of experience in the field of client success or equivalent, in improving customer satisfaction, adoption, and loyalty
- Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset)
- Experience matching user requirements to Salesforce solutions
- Previous experience working cross-functionally with technical and non-technical resources
- Experience analyzing data and identifying opportunities to drive meaningful standardization of data and processes regionally and/or globally
Essential Skills & Mindset
- Self-starter with ability to take initiative and drive results
- Highly organized with the ability to manage and prioritize while simultaneously working both collaboratively and independently
- Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
- Agile and can work well in environments where objectives and priorities are reviewed and assessed regularly
- Ability to understand varying client needs and respond flexibly and creatively, working with internal resources to recommend and implement the highest ROI
- Collaborative approach, working together as a team to drive value in every interaction and implementation
- Creative problem-solving in the way we solution with customers and work with teammates
- Commitment to trust, operating in a fun, open, and ethical environment
- Results-focused mindset with ownership of critical metrics
- Passionate about what you do, why you do it, and the impact it has on customers, employees, and partners
What Would Set You Apart
- Knowledge of Revenue Cloud, Sales Cloud, Service Cloud, B2B Commerce, Experience Cloud, MuleSoft, Tableau/CRM, RightRev, NetSuite/ARM
A People-First Culture & Total Rewards Philosophy
Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond.
Our Offerings Include
- Competitive compensation and benefits
- Flexible time off that supports real work-life balance
- A monthly home office stipend
- Employer-matched 401(k)
- Comprehensive medical, dental, and vision coverage
- Adoption assistance
- Ongoing internal training and development opportunities
Equal Opportunity Statement
Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law.
Driven by Passion. Guided by Purpose. Powered by Our People.
Engagement Lead, Managed Services
Reports To: Cristopher Fitzwater
Location: Remote
Why Neocol?
Neocol partners with the world's most innovative subscription businesses to solve complex, high-impact challenges and unlock scalable growth. As a leading Salesforce Summit Partner, we bring deep expertise in Agentforce Revenue Management and the broader Salesforce ecosystem to help customers transform how they sell, service, and scale. What sets Neocol apart is not just our technical depth, but how we work. We've built proven playbooks, accelerators, and delivery models that empower teams to move quickly, confidently, and with purpose — always with a focus on meaningful outcomes. At Neocol, you'll join a team that values expertise, curiosity, and ownership — and gives you the opportunity to make a measurable impact in the subscription economy.
As an Engagement Lead on the Managed Services Team, you will clearly articulate client business requirements for our subscription-based clients. You'll be analyzing business data, goals, objectives, and needs and making recommendations and changes to improve our customers' experience. You will lead customer engagements, manage scope and budget, and serve as the primary client point of contact.
- Lead the Customer Readiness phase (with support from other resources as required)
- Work collaboratively with Solution Leads and Consultants in delivering SOWs
- Serve as the customer's primary point of contact and first-level escalation point
- Manage the engagement scope, schedule, issues/risks, and budget
- Prepare status reports/progress reports each week and lead status meetings with the customer
- Facilitate resourcing and forecasting
- Lead internal and external stand-up meetings
- Oversee timelines and team progress
- Ensure overall success of engagement (escalations, project health, etc.)
- Understand the client's changing needs and update the plan accordingly
- Maintain service excellence and ensure customers are achieving the goals they were looking to achieve when they purchased the service
- Foster strong relationships with clients to create trusted partnerships and identify areas for further account expansion
- Facilitate discussions with client stakeholders to understand and document requirements and business processes
- Gain alignment and approval of requirements and acceptance criteria while managing user stories throughout the duration of their lifecycle
- Serve as a liaison between technical teams and business stakeholders
- Facilitate solution demonstrations (sprint and final demos) efficiently
- Support solution documentation and end-user training
- Support the broader delivery team in the execution of change management and quality assurance
- Occasional travel may be required as part of this position's responsibilities
What You'll Bring
Required Qualifications
- 5+ years of experience in customer-facing roles
- 5+ years of experience in the field of client success or equivalent, in improving customer satisfaction, adoption, and loyalty
- Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset)
- Experience matching user requirements to Salesforce solutions
- Previous experience working cross-functionally with technical and non-technical resources
- Experience analyzing data and identifying opportunities to drive meaningful standardization of data and processes regionally and/or globally
Essential Skills & Mindset
- Self-starter with ability to take initiative and drive results
- Highly organized with the ability to manage and prioritize while simultaneously working both collaboratively and independently
- Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
- Agile and can work well in environments where objectives and priorities are reviewed and assessed regularly
- Ability to understand varying client needs and respond flexibly and creatively, working with internal resources to recommend and implement the highest ROI
- Collaborative approach, working together as a team to drive value in every interaction and implementation
- Creative problem-solving in the way we solution with customers and work with teammates
- Commitment to trust, operating in a fun, open, and ethical environment
- Results-focused mindset with ownership of critical metrics
- Passionate about what you do, why you do it, and the impact it has on customers, employees, and partners
What Would Set You Apart
- Knowledge of Revenue Cloud, Sales Cloud, Service Cloud, B2B Commerce, Experience Cloud, MuleSoft, Tableau/CRM, RightRev, NetSuite/ARM
A People-First Culture & Total Rewards Philosophy
Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond.
Our Offerings Include
- Competitive compensation and benefits
- Flexible time off that supports real work-life balance
- A monthly home office stipend
- Employer-matched 401(k)
- Comprehensive medical, dental, and vision coverage
- Adoption assistance
- Ongoing internal training and development opportunities
Equal Opportunity Statement
Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law.
Driven by Passion. Guided by Purpose. Powered by Our People.
See All 185+ Engagement Lead Jobs
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Find Engagement Lead JobsEngagement Lead Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Target51
- Genentech46
- McDonald's12
- ProcDNA8
- Burns & McDonnell6
Top Industries Hiring
- Retail51
- Medical Devices35
- Technology & Software25
- Science & Research14
- Food & Beverage12
What Employers Look For
The qualifications that appear most often in engagement lead jobs.
- 3 to 5 years of experience in engagement, community, or customer success roles
- Demonstrated ability to build and execute engagement strategies across multiple channels
- Proficiency with CRM or engagement platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for internal and external stakeholders
- Experience analyzing engagement data and presenting insights to leadership
- Bachelor's degree in communications, marketing, business, or a related field
Tips for Your Engagement Lead Job Search
Quantify your engagement outcomes on your resume
Hiring managers for engagement lead roles want to see impact, not activity. Replace vague bullets like 'managed stakeholder relationships' with measurable results: retention rates improved, participation rates increased, or community size grown over a defined period.
Tailor your resume to the engagement context
Client engagement, employee engagement, and community engagement are distinct specializations with different skill sets. Read each job posting carefully and adjust your resume to foreground the engagement type that matches, rather than sending a generic version.
Apply early to roles that fit
Migrate Mate lists engagement lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of engagement programs you built
Interviewers frequently ask you to walk through a program you designed from scratch. Document two or three examples with context, your specific decisions, and outcomes you can speak to confidently without relying on slides or notes.
Ask clarifying questions in case study interviews
Many engagement lead interviews include a scenario or case study where you design an engagement strategy on the spot. Asking about audience size, budget constraints, and success metrics before answering signals strategic thinking, which is exactly what these roles require.
Negotiate scope alongside compensation
Engagement lead roles vary widely in what you own: some cover one program, others own the full engagement strategy across a business unit. Before accepting an offer, clarify reporting structure, decision-making authority, and how your performance will be measured.
Engagement Lead Jobs: Frequently Asked Questions
Which companies are hiring the most engagement leads?
The companies hiring the most engagement leads right now include Target, Genentech, and McDonald's, with the largest share of openings in California, Texas, and Colorado, based on current listings on Migrate Mate as of June 2026. Technology platforms, healthcare systems, and large nonprofit organizations consistently maintain the highest volume of engagement lead openings.
How many engagement lead jobs are remote?
About 12% of engagement lead openings are fully remote or hybrid as of June 2026, reflecting strong demand for flexible arrangements in this role. Community engagement and digital engagement sub-specializations tend to have the highest remote share, while roles tied to in-person events or physical workplace programs are more likely to require on-site presence.
How do you become an engagement lead?
Start by building hands-on experience in a supporting engagement, community management, or customer success role where you can own discrete programs. Develop fluency with CRM and engagement analytics tools, and document outcomes from every program you touch. As you grow into a lead function, practice cross-functional communication and learn how to align engagement goals with broader organizational strategy.
Can you get hired as an engagement lead with little or no direct experience?
Yes, particularly if you can demonstrate transferable ownership of stakeholder or community programs from adjacent roles in marketing, customer success, nonprofit coordination, or internal communications. Highlight any project where you designed the approach, coordinated across teams, and tracked participation or sentiment. Many employers value evidence of strategic thinking and follow-through over a specific job title.
What does the engagement lead interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on your engagement philosophy and past programs. A case study or take-home exercise is common at the mid-stage, where you design an engagement strategy for a hypothetical scenario. Final rounds often include panel interviews with cross-functional stakeholders whose buy-in you would need in the role.
Where can I find and apply to engagement lead jobs?
You can find and apply to engagement lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and specialization, then apply directly to each one that fits.
See All 185+ Engagement Lead Jobs
Jump back to the full list of openings and apply to any engagement lead role that fits.
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