Front Desk Agent Jobs in Texas
Front Desk Agent jobs in Texas are consistently active across hospitality, healthcare, and commercial real estate, with openings at every level from entry-level through senior guest services roles. Houston, Dallas, and San Antonio anchor most of the hiring, where large employers like Marriott, Hyatt, and HCA Healthcare maintain a lasting presence across hotels, resorts, and medical facilities. The most in-demand specialties in Texas right now are hotel front desk, medical front office, and corporate reception. Find a role that fits below and apply directly.
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Showing 5 of 8+ Front Desk Agent jobs
INTRODUCTION
Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle
Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.
With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.
At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.
We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.
ROLE AND RESPONSIBILITIES
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities:
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Issue safe deposit boxes to guests and ensure security of key.
- Monitor, send and distribute guest faxes.
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
BASIC QUALIFICATIONS
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to compute accurate mathematical calculations.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Ability to stand for entire shift.
- Previous customer service experience.
- Previous hotel front desk experience is strongly preferred.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle
Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.
With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.
At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people.
We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.
ROLE AND RESPONSIBILITIES
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities:
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
- Block rooms in the computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Issue safe deposit boxes to guests and ensure security of key.
- Monitor, send and distribute guest faxes.
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
BASIC QUALIFICATIONS
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to compute accurate mathematical calculations.
- Ability to think clearly, quickly and make concise decisions.
- Ability to prioritize, organize and follow up.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Ability to stand for entire shift.
- Previous customer service experience.
- Previous hotel front desk experience is strongly preferred.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
See All 8 Front Desk Agent Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Front Desk Agent Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Omni Hotels4
- White Lodging2
- Four Seasons1
- Omni Hotels & Resorts1
Top Industries Hiring
- Hospitality & Tourism2
What Texas Employers Look For
The qualifications that appear most often in front desk agent jobs across Texas.
- High school diploma or GED required by most Texas hospitality and healthcare employers
- Proficiency in property management or front desk software such as Opera or Maestro
- Demonstrated customer service experience in a guest-facing or patient-facing setting
- Strong written and verbal communication skills, including bilingual English and Spanish
- Ability to work flexible shifts including nights, weekends, and Texas holiday periods
- Basic knowledge of cash handling, payment processing, and end-of-day reporting procedures
Front Desk Agent Jobs in Texas: Frequently Asked Questions
How do you become a front desk agent in Texas?
Front desk agent roles in Texas require no state-issued license, so most employers hire candidates with a high school diploma or equivalent and relevant customer service experience. Completing a hospitality or medical office administration certificate through a Texas community college, such as those offered through the Texas State Technical College system, strengthens your application. Larger hotels and healthcare systems often provide on-the-job training, making it one of the more accessible entry points in the Texas service sector.
Which companies hire front desk agents in Texas?
Employers hiring front desk agents in Texas right now include Omni Hotels, White Lodging, and Four Seasons, based on current listings on Migrate Mate as of June 2026. Texas's large hotel corridor along Interstate 35 and its major medical center campuses in Houston and Dallas keep demand from these employers consistently high throughout the year.
Which Texas cities have the most front desk agent jobs?
Austin, Corpus Christi, and Houston have the most front desk agent openings in Texas. Houston leads because of the Texas Medical Center and its dense concentration of full-service hotels, while Dallas draws volume from its corporate headquarters presence and convention-driven hospitality market, and San Antonio benefits from its tourism economy anchored by the River Walk and a strong network of resort and extended-stay properties.
Are there remote front desk agent jobs in Texas?
Yes, but they're rare. Front desk agent work is inherently on-site, requiring in-person guest or patient interaction at a physical property. About 0% of front desk agent openings tied to Texas are remote or hybrid as of June 2026, and those positions typically involve virtual check-in coordination or administrative support functions that do not require a staffed front desk presence.
How can I get hired as a front desk agent in Texas with little or no experience?
The most realistic entry path is applying directly to hotel brands and large medical office groups that run structured new-hire training programs in Texas. Marriott, Hyatt, and HCA Healthcare all onboard candidates without prior front desk experience into trainee or associate guest services roles at their Texas properties. A customer service background from retail or food service, especially in a bilingual English-Spanish environment common in Houston and San Antonio, is frequently accepted in place of direct front desk history and can get you through the door.
Where can I find and apply to front desk agent jobs in Texas?
You can find and apply to front desk agent jobs in Texas on Migrate Mate, which lists current Texas openings. Search the listings to find roles that match your experience, location, and schedule, then apply directly to the employers posting them.
See All 8 Front Desk Agent Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs