General Manager Jobs in Illinois

Position Title: Assistant General Manager

Accountable To: General Manager

FLSA: Exempt

The Element Moline, A Marriott Hotel, is recruiting an Assistant General Manager. Our historic, extended stay hotel offers an award-winning culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. Our ideal candidate will be responsible for maximizing hotel operation, including guest and employee satisfaction, financial performance, sales and revenue generation and delivering a return on investment to ownership. Will oversee and model efficient and courteous service throughout the hotel in accordance with the standards of the company while maximizing revenue. Is responsible for adherence to all applicable Company Standard Operating Procedures.

Leadership Skills

• Consistently communicate performance and standards to staff
• Build teamwork
• Conduct quarterly departmental meetings
• Maintain a cooperative and positive work environment
• Be reliable and honest
• Treat all associates with fairness, impartiality, and consistency
• Adhere to all work rules, procedures, and policies established by the company, including but not limited to those contained in the associate handbook
• Work schedule necessary to supervise department, including evenings, weekends and holidays
• Teamwork Skills
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Maintain effective communication through the use of meetings, log books and bulletins
• Be available to help other departments

Cost Control Skills

• Have understanding of budget including staffing guidelines
• Adhere to proper purchasing procedures
• Have basic understanding of financial statements
• Ensure Front Desk adheres to proper procedures involving guest credit and direct bill

Human Resources Skills

• Assist in recruiting new associates
• Interview and hire staff
• Provide orientation and training for staff
• Identify and encourage appropriate behavior
• Identify, discourage, and retrain inappropriate behavior
• Assist with the evaluation of associate’s performance and provide feedback
• Assist in the discipline and termination of associates, when necessary

Administrative Skills

• Maintain a clean and orderly work area
• Complete weekly and monthly reports
• Ensure transactions are properly documented
• Ensure all cash, checks and credit cards are handled and accounted for properly
• Ensure shifts are closed properly
• Prepare Front Desk & Breakfast Schedule
• Reconcile room discrepancies daily with Housekeeping Supervisor
• Respond promptly to GM, Company and Franchise requests
• Ensure Maintenance issues are documented
• Respond promptly to Executive Housekeeper requests
• Attend required meetings
• Maintain an adequate level of supplies
• Make sure front office equipment is in good working order

Safety and Security

• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Ensure protection of guests’ room number

Education and Experience

• High School or equivalent education required
• Must possess computer skills
• One year of hotel supervisory experience
• Previous experience with scheduling

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Vision insurance

Work Location: In person