Green Card Customer Onboarding Specialist Jobs
Customer Onboarding Specialist roles qualify for EB-2 and EB-3 green card sponsorship when employers file PERM labor certification through DOL. Many SaaS, fintech, and enterprise software companies sponsor foreign professionals in this role, making it a viable path to permanent U.S. residency without relying on annual visa caps or lottery selection.
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Get Access To All JobsGeneral Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions.
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
Compensation Range:
The compensation range for this position is $50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions.
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
Compensation Range:
The compensation range for this position is $50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
See all 99+ Green Card Customer Onboarding Specialist Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Onboarding Specialist
Document your onboarding metrics before applying
PERM requires your employer to define the role's requirements precisely. Compile quantifiable outcomes from past onboarding work, such as time-to-value reductions or churn data, so hiring managers can build a defensible job description around your specific background.
Target companies with active PERM filing history
Use the OFLC Wage Search to identify employers who have filed PERM certifications for Customer Onboarding Specialist or related customer success roles. These companies already understand the process and won't need convincing that sponsorship is feasible.
Understand how EB-3 differs from H-1B for this role
Unlike H-1B visa, EB-3 sponsorship has no annual lottery and leads directly to permanent residency. The tradeoff is timeline: PERM labor certification alone typically takes six to twelve months before I-140 filing even begins, so start the conversation with employers early.
Search for green card sponsoring employers on Migrate Mate
Filter by Customer Onboarding Specialist roles where employers have confirmed EB-2 or EB-3 sponsorship history. Migrate Mate surfaces that filing data so you spend time on employers who sponsor, not those who might.
Verify your degree aligns with the posted requirements
PERM certification ties sponsorship to the specific educational requirements in the job posting. If the role is classified under EB-2, confirm your degree field matches what USCIS expects for an advanced-degree professional in customer-facing SaaS or technology operations roles.
Negotiate sponsorship commitment before accepting an offer
Get written confirmation that the employer will initiate PERM within a defined timeframe after your start date. Vague verbal assurances mean little once you've relocated, and the labor certification clock doesn't start until the employer actually files.
Green Card Customer Onboarding Specialist: Frequently Asked Questions
Does a Customer Onboarding Specialist role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Onboarding Specialist positions qualify under EB-3 as skilled workers, since the role typically requires a bachelor's degree and specialized knowledge of software implementation or client success processes. Roles requiring an advanced degree or candidates with strong credentials in a defined specialty may qualify under EB-2, but the employer must document that requirement in the PERM labor certification.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B is a temporary work visa subject to an annual lottery and a six-year cap, while EB-2 and EB-3 green card sponsorship leads to permanent residency with no lottery. The tradeoff is timeline: the PERM labor certification process, followed by I-140 adjudication and adjustment of status, typically takes two to four years. For many nationalities outside India and China, that wait is manageable and the outcome is permanent.
How can I find Customer Onboarding Specialist jobs where the employer already sponsors green cards?
Migrate Mate lets you filter Customer Onboarding Specialist listings by employers with confirmed EB-2 or EB-3 PERM filing history, so you're applying to companies that have already demonstrated willingness and capacity to sponsor. This saves significant time compared to asking each employer individually whether they sponsor employment-based green cards.
What does the PERM labor certification process look like for a Customer Onboarding Specialist position?
Your employer files the PERM application with DOL, which requires them to conduct a U.S. recruitment test to confirm no minimally qualified domestic workers are available for the role. The process typically takes six to twelve months for DOL review. Once certified, the employer files an I-140 immigrant petition with USCIS, and you follow with adjustment of status or consular processing depending on your current visa status.
Can I switch employers mid-process without losing my green card sponsorship progress?
PERM is tied to a specific employer and job offer, so if you leave before your I-140 is approved, the process generally restarts with any new employer. Once your I-140 is approved and your priority date is current, portability rules under AC21 may let you change to a same or similar role without losing your place in the queue. Confirming whether your new role qualifies as similar requires careful review of the job duties in your original I-140 filing.