Green Card Incident Manager Jobs
Incident Manager roles qualify for EB-2 and EB-3 green card sponsorship when employers file a PERM labor certification confirming no qualified U.S. workers are available. Most positions require a bachelor's degree in IT or a related field, making EB-3 the common pathway, with EB-2 available for advanced-degree professionals seeking permanent U.S. residency.
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Get Access To All JobsINTRODUCTION
NTT DATA currently seeks a Major Incident Manager (MIM), to join our team in this 100% remote role. (Up to 25% weekend work, may vary with incident type. Flex time will be offered to maintain 40 hour week)
W2 candidates only — Agencies and Vendors will not be considered
SUMMARY:
The Major Incident Manager (MIM) is a senior-level leadership role responsible for managing critical IT incidents that impact patient care, clinical operations, and enterprise healthcare systems. Serving as the organization's Incident Commander, this individual leads the response to high-severity incidents, drives rapid service restoration, and serves as the primary decision-maker during major outages. The role requires exceptional judgment, executive-level communication, and expertise in healthcare IT environments, including infrastructure, networks, clinical applications, imaging systems, and EHR platforms.
This position is accountable for incident outcomes, ensuring effective resolution, stakeholder communication, and operational stability across multiple healthcare facilities and systems.
Responsibilities:
- Lead and coordinate Priority 1 and Priority 2 major incidents impacting multiple facilities, systems, or clinical applications.
- Facilitate incident bridge calls and war rooms, driving rapid resolution while prioritizing patient safety and business continuity.
- Assess the impact of outages on clinical and business operations, including HER, imaging, network, and cloud environments.
- Communicate incident status and recovery progress to executive leadership, technical teams, and business stakeholders.
- Conduct post-incident reviews, root cause analysis, and corrective action tracking to prevent recurrence.
- Collaborate with cross-functional teams, vendors, and managed service providers to restore services and improve operational resilience.
- Monitor and analyze performance metrics, incident trends, and recurring issues to drive continuous improvement.
- Leverage monitoring, alerting, and AIOps tools to support rapid detection and recovery of critical incidents.
- Identify automation opportunities and optimize incident management processes aligned with ITIL, HIPAA, and organizational standards.
- Maintain incident documentation, runbooks, and procedures to support effective enterprise-wide response.
BASIC QUALIFICATIONS:
- 8+ years of progressive IT operations or enterprise support experience.
- 5+ years in IT major incident management or IT service management, with specific experience in healthcare environments and enterprise operations centers.
- 5+ years of experience & strong understanding of IT infrastructure.
- 5+ years of technical experience in one or more of the following areas - Networking, Clinical Imaging devices and applications and EHR access fundamentals.
- 5+ years of experience & strong understanding of HIPAA and HITECH compliance regarding protected health information (PHI).
- 5+ years proven track record in managing large-scale, network or operations center with complex operations.
- 5+ years of in-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
PREFERRED QUALIFICATIONS:
- MBA or a related Master's degree is highly preferred.
- ITIL 4 Foundation or higher.
- Experience with industry-standard monitoring and observability tools (e.g., ScienceLogic, SolarWinds).
Education:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required.
COMPENSATION:
- The starting hourly range for this remote role is ($82.00-$87.00). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
ABOUT NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
LI-NorthAmerica
INDHRS
INTRODUCTION
NTT DATA currently seeks a Major Incident Manager (MIM), to join our team in this 100% remote role. (Up to 25% weekend work, may vary with incident type. Flex time will be offered to maintain 40 hour week)
W2 candidates only — Agencies and Vendors will not be considered
SUMMARY:
The Major Incident Manager (MIM) is a senior-level leadership role responsible for managing critical IT incidents that impact patient care, clinical operations, and enterprise healthcare systems. Serving as the organization's Incident Commander, this individual leads the response to high-severity incidents, drives rapid service restoration, and serves as the primary decision-maker during major outages. The role requires exceptional judgment, executive-level communication, and expertise in healthcare IT environments, including infrastructure, networks, clinical applications, imaging systems, and EHR platforms.
This position is accountable for incident outcomes, ensuring effective resolution, stakeholder communication, and operational stability across multiple healthcare facilities and systems.
Responsibilities:
- Lead and coordinate Priority 1 and Priority 2 major incidents impacting multiple facilities, systems, or clinical applications.
- Facilitate incident bridge calls and war rooms, driving rapid resolution while prioritizing patient safety and business continuity.
- Assess the impact of outages on clinical and business operations, including HER, imaging, network, and cloud environments.
- Communicate incident status and recovery progress to executive leadership, technical teams, and business stakeholders.
- Conduct post-incident reviews, root cause analysis, and corrective action tracking to prevent recurrence.
- Collaborate with cross-functional teams, vendors, and managed service providers to restore services and improve operational resilience.
- Monitor and analyze performance metrics, incident trends, and recurring issues to drive continuous improvement.
- Leverage monitoring, alerting, and AIOps tools to support rapid detection and recovery of critical incidents.
- Identify automation opportunities and optimize incident management processes aligned with ITIL, HIPAA, and organizational standards.
- Maintain incident documentation, runbooks, and procedures to support effective enterprise-wide response.
BASIC QUALIFICATIONS:
- 8+ years of progressive IT operations or enterprise support experience.
- 5+ years in IT major incident management or IT service management, with specific experience in healthcare environments and enterprise operations centers.
- 5+ years of experience & strong understanding of IT infrastructure.
- 5+ years of technical experience in one or more of the following areas - Networking, Clinical Imaging devices and applications and EHR access fundamentals.
- 5+ years of experience & strong understanding of HIPAA and HITECH compliance regarding protected health information (PHI).
- 5+ years proven track record in managing large-scale, network or operations center with complex operations.
- 5+ years of in-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools (e.g., ScienceLogic, Solar/Winds, SendWordNow, ServiceNow).
PREFERRED QUALIFICATIONS:
- MBA or a related Master's degree is highly preferred.
- ITIL 4 Foundation or higher.
- Experience with industry-standard monitoring and observability tools (e.g., ScienceLogic, SolarWinds).
Education:
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required.
COMPENSATION:
- The starting hourly range for this remote role is ($82.00-$87.00). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
ABOUT NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
LI-NorthAmerica
INDHRS
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Get Access To All JobsTips for Finding Green Card Sponsorship as an Incident Manager
Document your incident management credentials formally
PERM requires your employer to verify your qualifications match the certified job description exactly. Gather degree transcripts, ITIL certifications, and employer letters that map your experience to specific incident management duties before the labor certification process begins.
Target employers with active PERM filing history
Large IT operations teams, managed service providers, and financial institutions file PERM petitions regularly for Incident Managers. Use Migrate Mate to filter for companies with active EB-2 and EB-3 green card sponsorship history in infrastructure and operations roles.
Ask employers about their PERM job description process
The DOL requires the PERM job description to reflect what the role genuinely requires, not an inflated wish list. Confirm with hiring managers that the minimum requirements listed will match your actual credentials, since mismatches between your background and the certified description can stall your I-140.
Understand how your priority date affects your timeline
EB-3 green card backlogs vary significantly by birth country. If you were born in India or China, your priority date determines when you can file for adjustment of status, which can extend total processing by years beyond the initial PERM and I-140 stages.
Verify the employer's prevailing wage compliance upfront
PERM requires your employer to pay at least the DOL prevailing wage for your Incident Manager role in the specific metropolitan area. Use the OFLC Wage Search to check what wage level applies to your job zone and location before accepting an offer.
Prepare for the recruitment period before PERM filing
Employers must complete DOL-mandated recruitment, including newspaper ads and internal job postings, before filing PERM. This recruitment window typically runs 30 to 180 days, so factor this into your timeline when evaluating a sponsoring employer's stated start date for the green card process.
Green Card Incident Manager: Frequently Asked Questions
Does an Incident Manager role typically qualify for EB-2 or EB-3 sponsorship?
Most Incident Manager positions qualify under EB-3, which covers roles requiring a bachelor's degree in information technology, computer science, or a related field. EB-2 applies if the role requires an advanced degree or if you hold a master's degree and your employer documents why it is necessary for the position. USCIS evaluates qualification at the petition stage, so the job description filed with your I-140 must reflect the actual degree requirement.
How does green card sponsorship differ from H-1B sponsorship for Incident Managers?
H-1B visa sponsorship is temporary, subject to an annual cap and lottery, and must be renewed every three years. Green card sponsorship through PERM, I-140, and adjustment of status leads to permanent residency with no renewal requirement. There is no annual cap on EB-3 petitions themselves, though visa number availability by country can create wait times. The full green card process typically takes two to four years for most countries outside India and China.
How do I find Incident Manager jobs where employers are willing to sponsor a green card?
Not every employer who hires Incident Managers has experience with PERM sponsorship, so targeting companies with a documented history of employment-based green card filings saves significant time. Migrate Mate lets you search specifically for Incident Manager roles at companies with active EB-2 and EB-3 sponsorship history, so you can identify credible sponsors before applying rather than discovering the answer after an offer is extended.
Can my employer start the PERM process while I am on an H-1B visa?
Yes, and starting PERM while you are in valid H-1B status is a common strategy. Filing PERM and an approved I-140 before your sixth year of H-1B status can unlock one-year H-1B extensions under AC21 while your green card remains pending. USCIS requires that your H-1B status remain valid throughout the adjustment of status process if you are filing inside the United States.
What happens to my green card sponsorship if I change employers mid-process?
If you change employers before your I-140 is approved, your PERM labor certification and petition generally cannot transfer and the new employer must restart the process. If your I-140 has been approved for more than 180 days and your adjustment of status application has been pending for at least 180 days, AC21 portability may allow you to change to a same or similar Incident Manager role without losing your priority date. Confirm portability eligibility with your employer's immigration counsel before making a move.