Green Card Incident Manager Jobs
Incident Manager roles qualify for EB-2 and EB-3 green card sponsorship when employers file a PERM labor certification confirming no qualified U.S. workers are available. Most positions require a bachelor's degree in IT or a related field, making EB-3 the common pathway, with EB-2 available for advanced-degree professionals seeking permanent U.S. residency.
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Location
Cary, North Carolina
Alternative Location(s)
* Posting Location: Clarks Summit, Pennsylvania
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Grade
11T
Posted Date
29-Oct-2026
Job ID
21344
Description and Requirements
The Team You Will Join
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Senior Specialist, Major Incident & Problem Management is responsible for coordinating MetLife’s major incident and problem management activities, supporting rapid service restoration, strong operational governance, and continuous improvement across critical technology services. Based in Cary, North Carolina, this role coordinates high-impact incidents, supports root cause analysis efforts, helps reduce repeat disruptions, and contributes to strengthening service resilience across the enterprise. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to play an important role in protecting the stability of critical business services. The position offers the opportunity to support incident response practices, contribute to operational improvement initiatives, and partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve resiliency and customer outcomes.
Key Responsibilities
- Support and coordinate enterprise major incident and problem management activities, promoting accountability, urgency, and continuous improvement across technology teams.
- Coordinate end-to-end response activities for high-severity incidents, including triage, mobilization of technical teams, escalation management, and service restoration activities.
- Contribute to the development and continuous improvement of incident and problem management processes, governance standards, communications, and recovery activities.
- Facilitate war rooms and incident command activities, ensuring clear ownership of actions, timely stakeholder communications, and disciplined execution through restoration and recovery.
- Partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve issue resolution, reduce repeat incidents, and strengthen operational resilience.
- Ensure incident classification, prioritization, documentation, and workflow execution align with enterprise standards, SLAs, and regulatory requirements.
- Facilitate root cause analysis and post-incident reviews, and coordinate corrective action tracking to address recurring and systemic issues and improve service stability, monitoring, automation, and recovery readiness.
- Support the development and analysis of reporting, dashboards, and metrics to provide visibility into incident and problem management performance, recurring issue trends, SLA performance, and opportunities for operational improvement.
- Contribute to maintaining major incident playbooks, readiness activities, and tabletop exercises to help ensure teams are prepared to respond effectively in mission-critical environments.
Required Qualifications
- Bachelor’s degree or equivalent experience, with experience supporting and coordinating major incident, problem, or IT service management activities in a complex enterprise environment.
- 7+ years of experience in IT operations, service management, major incident management, problem management, service restoration, or related technology operations roles.
- ITIL certification with experience applying incident and problem management processes within an enterprise technology environment.
- Strong knowledge of ITIL-based incident and problem management practices, with experience using service management platforms such as ServiceNow to support workflow execution, documentation, governance, and reporting.
- Demonstrated experience working across cross-functional technology teams, coordinating stakeholder activities, and supporting service restoration in high-pressure operational environments.
- Strong communication and collaboration skills, with the ability to effectively engage technical and business stakeholders and translate technology issues into clear business impact.
Preferred Qualifications
- Experience leveraging AI-powered tools such as Microsoft Copilot, Claude, or similar technologies to improve operational effectiveness, automate routine tasks, enhance communications, accelerate root cause analysis, and support data-driven decision-making.
- Experience using Power BI dashboards and reporting solutions to monitor incident and problem management performance, identify SLA risks and breaches, analyze operational trends, and support continuous improvement.
- Experience working in a global, highly matrixed organization with the ability to coordinate across time zones, vendors, and multiple technology domains.
- Background in financial services, insurance, or other highly regulated industries with a strong appreciation for risk, resilience, and control requirements.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $135,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
General Information
Location
Cary, North Carolina
Alternative Location(s)
* Posting Location: Clarks Summit, Pennsylvania
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Grade
11T
Posted Date
29-Oct-2026
Job ID
21344
Description and Requirements
The Team You Will Join
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Senior Specialist, Major Incident & Problem Management is responsible for coordinating MetLife’s major incident and problem management activities, supporting rapid service restoration, strong operational governance, and continuous improvement across critical technology services. Based in Cary, North Carolina, this role coordinates high-impact incidents, supports root cause analysis efforts, helps reduce repeat disruptions, and contributes to strengthening service resilience across the enterprise. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to play an important role in protecting the stability of critical business services. The position offers the opportunity to support incident response practices, contribute to operational improvement initiatives, and partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve resiliency and customer outcomes.
Key Responsibilities
- Support and coordinate enterprise major incident and problem management activities, promoting accountability, urgency, and continuous improvement across technology teams.
- Coordinate end-to-end response activities for high-severity incidents, including triage, mobilization of technical teams, escalation management, and service restoration activities.
- Contribute to the development and continuous improvement of incident and problem management processes, governance standards, communications, and recovery activities.
- Facilitate war rooms and incident command activities, ensuring clear ownership of actions, timely stakeholder communications, and disciplined execution through restoration and recovery.
- Partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve issue resolution, reduce repeat incidents, and strengthen operational resilience.
- Ensure incident classification, prioritization, documentation, and workflow execution align with enterprise standards, SLAs, and regulatory requirements.
- Facilitate root cause analysis and post-incident reviews, and coordinate corrective action tracking to address recurring and systemic issues and improve service stability, monitoring, automation, and recovery readiness.
- Support the development and analysis of reporting, dashboards, and metrics to provide visibility into incident and problem management performance, recurring issue trends, SLA performance, and opportunities for operational improvement.
- Contribute to maintaining major incident playbooks, readiness activities, and tabletop exercises to help ensure teams are prepared to respond effectively in mission-critical environments.
Required Qualifications
- Bachelor’s degree or equivalent experience, with experience supporting and coordinating major incident, problem, or IT service management activities in a complex enterprise environment.
- 7+ years of experience in IT operations, service management, major incident management, problem management, service restoration, or related technology operations roles.
- ITIL certification with experience applying incident and problem management processes within an enterprise technology environment.
- Strong knowledge of ITIL-based incident and problem management practices, with experience using service management platforms such as ServiceNow to support workflow execution, documentation, governance, and reporting.
- Demonstrated experience working across cross-functional technology teams, coordinating stakeholder activities, and supporting service restoration in high-pressure operational environments.
- Strong communication and collaboration skills, with the ability to effectively engage technical and business stakeholders and translate technology issues into clear business impact.
Preferred Qualifications
- Experience leveraging AI-powered tools such as Microsoft Copilot, Claude, or similar technologies to improve operational effectiveness, automate routine tasks, enhance communications, accelerate root cause analysis, and support data-driven decision-making.
- Experience using Power BI dashboards and reporting solutions to monitor incident and problem management performance, identify SLA risks and breaches, analyze operational trends, and support continuous improvement.
- Experience working in a global, highly matrixed organization with the ability to coordinate across time zones, vendors, and multiple technology domains.
- Background in financial services, insurance, or other highly regulated industries with a strong appreciation for risk, resilience, and control requirements.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $135,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
See all 72+ Green Card Incident Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Incident Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as an Incident Manager
Document your incident management credentials formally
PERM requires your employer to verify your qualifications match the certified job description exactly. Gather degree transcripts, ITIL certifications, and employer letters that map your experience to specific incident management duties before the labor certification process begins.
Target employers with active PERM filing history
Large IT operations teams, managed service providers, and financial institutions file PERM petitions regularly for Incident Managers. Use Migrate Mate to filter for companies with active EB-2 and EB-3 green card sponsorship history in infrastructure and operations roles.
Ask employers about their PERM job description process
The DOL requires the PERM job description to reflect what the role genuinely requires, not an inflated wish list. Confirm with hiring managers that the minimum requirements listed will match your actual credentials, since mismatches between your background and the certified description can stall your I-140.
Understand how your priority date affects your timeline
EB-3 green card backlogs vary significantly by birth country. If you were born in India or China, your priority date determines when you can file for adjustment of status, which can extend total processing by years beyond the initial PERM and I-140 stages.
Verify the employer's prevailing wage compliance upfront
PERM requires your employer to pay at least the DOL prevailing wage for your Incident Manager role in the specific metropolitan area. Use the OFLC Wage Search to check what wage level applies to your job zone and location before accepting an offer.
Prepare for the recruitment period before PERM filing
Employers must complete DOL-mandated recruitment, including newspaper ads and internal job postings, before filing PERM. This recruitment window typically runs 30 to 180 days, so factor this into your timeline when evaluating a sponsoring employer's stated start date for the green card process.
Green Card Incident Manager: Frequently Asked Questions
Does an Incident Manager role typically qualify for EB-2 or EB-3 sponsorship?
Most Incident Manager positions qualify under EB-3, which covers roles requiring a bachelor's degree in information technology, computer science, or a related field. EB-2 applies if the role requires an advanced degree or if you hold a master's degree and your employer documents why it is necessary for the position. USCIS evaluates qualification at the petition stage, so the job description filed with your I-140 must reflect the actual degree requirement.
How does green card sponsorship differ from H-1B sponsorship for Incident Managers?
H-1B visa sponsorship is temporary, subject to an annual cap and lottery, and must be renewed every three years. Green card sponsorship through PERM, I-140, and adjustment of status leads to permanent residency with no renewal requirement. There is no annual cap on EB-3 petitions themselves, though visa number availability by country can create wait times. The full green card process typically takes two to four years for most countries outside India and China.
How do I find Incident Manager jobs where employers are willing to sponsor a green card?
Not every employer who hires Incident Managers has experience with PERM sponsorship, so targeting companies with a documented history of employment-based green card filings saves significant time. Migrate Mate lets you search specifically for Incident Manager roles at companies with active EB-2 and EB-3 sponsorship history, so you can identify credible sponsors before applying rather than discovering the answer after an offer is extended.
Can my employer start the PERM process while I am on an H-1B visa?
Yes, and starting PERM while you are in valid H-1B status is a common strategy. Filing PERM and an approved I-140 before your sixth year of H-1B status can unlock one-year H-1B extensions under AC21 while your green card remains pending. USCIS requires that your H-1B status remain valid throughout the adjustment of status process if you are filing inside the United States.
What happens to my green card sponsorship if I change employers mid-process?
If you change employers before your I-140 is approved, your PERM labor certification and petition generally cannot transfer and the new employer must restart the process. If your I-140 has been approved for more than 180 days and your adjustment of status application has been pending for at least 180 days, AC21 portability may allow you to change to a same or similar Incident Manager role without losing your priority date. Confirm portability eligibility with your employer's immigration counsel before making a move.