H-1B Visa Center Manager Jobs
Center Manager roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business administration, operations management, or a related field. Many healthcare, logistics, and service-center employers have active LCA filing histories, making this a viable H-1B path for operations professionals with the right credentials.
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The primary responsibilities of the Sr. Engineer – Voice and Call Center include supporting The Venetian Resort’s call centers and omnichannel environment. This position will serve as the Subject Matter Expert (SME) for our omnichannel environment and will be heavily involved in day-to-day Voice Services operations for The Venetian Resort.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Serve as the SME for enterprise contact center platforms with primary focus on Genesys Cloud CX, managing IVR call flows, Architect workflows, skill/queue routing, schedules, data actions, and CRM integrations.
- Oversee omnichannel customer journey workflows across Voice, Email, SMS, Chat, and AI integrations, collaborating with IT and digital teams to ensure system compatibility and data synchronization.
- Manage cloud SIP interconnects between on-premises voice platforms, SBCs, and the Genesys Cloud media edge.
- Provide technical guidance and mentorship to team members and cross-functional partners on contact center, omnichannel, and voice systems.
- Utilize data analytics and reporting tools to monitor contact center performance, interaction volumes, and queue effectiveness, providing actionable insights to operations stakeholders.
- Oversee contact center agent provisioning, real-time dashboards, historical reporting, and quality management tools within the omnichannel environment.
- Diagnose and troubleshoot all contact center and omnichannel-related issues.
- Stay updated on the latest contact center technologies and recommend new solutions to enhance guest engagement and operational efficiency.
- Lead technical planning, deployment, cutover, and post-cutover operational support for the enterprise voice infrastructure migration of Avaya Aura.
- Administer, patch, and maintain core Avaya platforms Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Media Server / Media Gateways (G450), and WebLM.
- Execute the phased decommissioning and replacement of legacy Nortel CS1k PBX systems, migrating line-side devices and analog extensions seamlessly.
- Deploy, configure, and maintain high-density 312 analog media gateways and Long Reach Ethernet (LRE) technologies to modernize guest room digital and analog devices over existing 2-wire riser cable plant.
- Provide day-to-day tier-3 technical support, configuration, and proactive lifecycle maintenance for 8 high-availability (HA) pairs of Avaya Session Border Controllers (ASBC) centrally managed via Element Management System (EMS).
- Maintain enterprise voice SBC security profiles, signaling/media rules, routing rules, domain policies, and reverse proxy configurations.
- Perform complex tasks associated with telecommunication functions including dial plan engineering, UDP, ARS/AAR routing, SIP entities, adaptions, ACD, voicemail, auto attendants, menu scripting, LINUX OS command-level maintenance, and call accounting.
- Conduct deep-packet inspection and troubleshooting of SIP signaling (INVITE, BYE, CANCEL, 4xx/5xx responses) and media stream anomalies (jitter, packet loss, one-way audio, SRTP/RTP) using diagnostic utilities and packet analyzers.
- Manage certificate lifecycle management (renewal, installation, and troubleshooting) across Avaya, Windows, and Linux environments.
- Maintain emergency calling compliance in accordance with Kari’s Law and RAY BAUM’S Act, managing Private PS-ALI routing, E911 location tracking, and emergency trunking.
- Demonstrate proficiency in the role and escalate complex issues to management or appropriate external vendor support when necessary.
- Work collaboratively with the NOC, network engineering, and service desk staff to diagnose and resolve voice-impacting incidents.
- Support telecom break/fix, project implementations, moves, adds, and changes (MAC). Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.
Additional Duties & Responsibilities
- Perform proactive preventative maintenance of Voice Services hardware and infrastructure across MDF/IDF locations.
- Maintain accurate records and status updates in the enterprise ticketing system (e.g., ServiceNow).
- Respond to tickets, emails, chats, and calls, setting customer expectations based on priority, impact, and urgency.
- Participate in a rotating on-call schedule for after-hours, weekend, and emergency support.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related field, OR an equivalent combination of professional experience, training, and industry certifications.
- Must be able to obtain and maintain required licenses, and any other certification or license, as required by law or policy.
- 2+ years of hands-on experience implementing, administering, and supporting enterprise contact center and voice technologies, including Genesys Cloud CX, VoIP/SIP/H.323 protocols, Session Border Controllers (SBCs), and cloud-based omnichannel solutions supporting Voice, Email, SMS, Chat, and AI interactions.
- Advanced experience administering and supporting Avaya Communications Manager (CM), System Manager, Control Manager, G450 Gateways, Avaya SBCs, IX Messaging, Experience Portal, and Dynamic Self-Service solutions, including MAC activities, Linux OS troubleshooting, and complex telecommunications issue resolution.
- Experience with certificate renewal (Avaya/Windows/LINUX) and troubleshooting.
- Working knowledge of IX Messenger, LINUX OS commands troubleshooting.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Position Overview
The primary responsibilities of the Sr. Engineer – Voice and Call Center include supporting The Venetian Resort’s call centers and omnichannel environment. This position will serve as the Subject Matter Expert (SME) for our omnichannel environment and will be heavily involved in day-to-day Voice Services operations for The Venetian Resort.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Serve as the SME for enterprise contact center platforms with primary focus on Genesys Cloud CX, managing IVR call flows, Architect workflows, skill/queue routing, schedules, data actions, and CRM integrations.
- Oversee omnichannel customer journey workflows across Voice, Email, SMS, Chat, and AI integrations, collaborating with IT and digital teams to ensure system compatibility and data synchronization.
- Manage cloud SIP interconnects between on-premises voice platforms, SBCs, and the Genesys Cloud media edge.
- Provide technical guidance and mentorship to team members and cross-functional partners on contact center, omnichannel, and voice systems.
- Utilize data analytics and reporting tools to monitor contact center performance, interaction volumes, and queue effectiveness, providing actionable insights to operations stakeholders.
- Oversee contact center agent provisioning, real-time dashboards, historical reporting, and quality management tools within the omnichannel environment.
- Diagnose and troubleshoot all contact center and omnichannel-related issues.
- Stay updated on the latest contact center technologies and recommend new solutions to enhance guest engagement and operational efficiency.
- Lead technical planning, deployment, cutover, and post-cutover operational support for the enterprise voice infrastructure migration of Avaya Aura.
- Administer, patch, and maintain core Avaya platforms Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Media Server / Media Gateways (G450), and WebLM.
- Execute the phased decommissioning and replacement of legacy Nortel CS1k PBX systems, migrating line-side devices and analog extensions seamlessly.
- Deploy, configure, and maintain high-density 312 analog media gateways and Long Reach Ethernet (LRE) technologies to modernize guest room digital and analog devices over existing 2-wire riser cable plant.
- Provide day-to-day tier-3 technical support, configuration, and proactive lifecycle maintenance for 8 high-availability (HA) pairs of Avaya Session Border Controllers (ASBC) centrally managed via Element Management System (EMS).
- Maintain enterprise voice SBC security profiles, signaling/media rules, routing rules, domain policies, and reverse proxy configurations.
- Perform complex tasks associated with telecommunication functions including dial plan engineering, UDP, ARS/AAR routing, SIP entities, adaptions, ACD, voicemail, auto attendants, menu scripting, LINUX OS command-level maintenance, and call accounting.
- Conduct deep-packet inspection and troubleshooting of SIP signaling (INVITE, BYE, CANCEL, 4xx/5xx responses) and media stream anomalies (jitter, packet loss, one-way audio, SRTP/RTP) using diagnostic utilities and packet analyzers.
- Manage certificate lifecycle management (renewal, installation, and troubleshooting) across Avaya, Windows, and Linux environments.
- Maintain emergency calling compliance in accordance with Kari’s Law and RAY BAUM’S Act, managing Private PS-ALI routing, E911 location tracking, and emergency trunking.
- Demonstrate proficiency in the role and escalate complex issues to management or appropriate external vendor support when necessary.
- Work collaboratively with the NOC, network engineering, and service desk staff to diagnose and resolve voice-impacting incidents.
- Support telecom break/fix, project implementations, moves, adds, and changes (MAC). Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.
Additional Duties & Responsibilities
- Perform proactive preventative maintenance of Voice Services hardware and infrastructure across MDF/IDF locations.
- Maintain accurate records and status updates in the enterprise ticketing system (e.g., ServiceNow).
- Respond to tickets, emails, chats, and calls, setting customer expectations based on priority, impact, and urgency.
- Participate in a rotating on-call schedule for after-hours, weekend, and emergency support.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related field, OR an equivalent combination of professional experience, training, and industry certifications.
- Must be able to obtain and maintain required licenses, and any other certification or license, as required by law or policy.
- 2+ years of hands-on experience implementing, administering, and supporting enterprise contact center and voice technologies, including Genesys Cloud CX, VoIP/SIP/H.323 protocols, Session Border Controllers (SBCs), and cloud-based omnichannel solutions supporting Voice, Email, SMS, Chat, and AI interactions.
- Advanced experience administering and supporting Avaya Communications Manager (CM), System Manager, Control Manager, G450 Gateways, Avaya SBCs, IX Messaging, Experience Portal, and Dynamic Self-Service solutions, including MAC activities, Linux OS troubleshooting, and complex telecommunications issue resolution.
- Experience with certificate renewal (Avaya/Windows/LINUX) and troubleshooting.
- Working knowledge of IX Messenger, LINUX OS commands troubleshooting.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
See all 2,222+ H-1B Visa Center Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Center Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Center Manager
Verify your degree aligns with the role
USCIS requires your degree field to match the Center Manager position's core functions. A business administration or operations management degree is cleanest. If your degree is in an adjacent field, document how your coursework directly supports the managerial responsibilities in the job description.
Target employers with LCA filing history
Search Migrate Mate to filter Center Manager roles by employers with verified H-1B Labor Condition Application filings. This shows which organizations have already navigated DOL certification for this occupation, reducing the risk of pursuing employers unfamiliar with the sponsorship process.
Confirm the prevailing wage level before negotiating
Use the OFLC Wage Search to look up the prevailing wage for your target metro area under the operations manager SOC code. Your offered salary must meet or exceed that threshold. Knowing the Level I through Level IV ranges helps you evaluate whether an offer is compliant before you accept.
Ask employers about their E-Verify enrollment status
Federal contractors and subcontractors must use E-Verify, which is separate from H-1B sponsorship but signals an employer's familiarity with employment authorization compliance. An employer already enrolled in E-Verify typically has HR infrastructure capable of handling H-1B petitions without delays.
Request premium processing if your start date is fixed
Center Manager roles often involve handover periods or facility launch timelines. If your employer needs you on-site by a specific date, ask them to file Form I-907 with USCIS for premium processing. USCIS adjudicates premium petitions within 15 business days, which protects both sides from timeline risk.
Document operational scope for the specialty occupation case
Center Manager is sometimes challenged as a generalist role. Your petition should include an O*NET job zone classification, a detailed position description tying managerial duties to your specific degree field, and any certifications like PMP or Six Sigma that reinforce the specialized nature of the work.
H-1B Visa Center Manager: Frequently Asked Questions
Does a Center Manager role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree or higher in a specific field. A Center Manager overseeing technical operations, healthcare delivery, or logistics systems is more defensible than a general administrative manager role. The employer's job description and the degree requirement stated in the LCA are the two documents USCIS scrutinizes most closely.
Which industries sponsor H-1B visas most often for Center Manager positions?
Healthcare networks, third-party logistics providers, and large retail distribution operators tend to file LCAs for Center Manager roles with the most consistency. These sectors have ongoing facility expansion and structured HR processes that make repeat H-1B filings routine. You can browse verified employer filing histories for Center Manager roles on Migrate Mate to identify active sponsors in your target industry.
What happens to my H-1B status if the center I manage is relocated or closed?
Your H-1B is tied to the specific employer and the worksite location listed on the LCA. If your center moves to a new metropolitan statistical area, your employer needs to file an amended H-1B petition with a new certified LCA for the new location before or shortly after the move. A closure that eliminates your position ends your authorized stay, and you have a 60-day grace period to find a new sponsor or change status.
Can I switch from one Center Manager role to another on H-1B without restarting the process?
Yes, through H-1B portability under AC21. If you've had an H-1B approved for at least 365 days, you can start working for a new employer once that employer files an H-1B transfer petition, without waiting for USCIS to approve it. The new employer still needs to file a certified LCA with DOL before submitting the petition, so build two to four weeks of lead time into your transition plan.
Is a Center Manager position subject to the H-1B annual cap?
Most private-sector Center Manager roles are cap-subject, meaning your employer must register you in the annual USCIS lottery in March. If your employer is a nonprofit research organization, university, or government entity, the cap exemption may apply. Cap-exempt employers can file H-1B petitions at any time of year, which is a significant advantage if you're transitioning from OPT or need faster authorization than the lottery timeline allows.