H-1B Visa Customer Insights Analyst Jobs
Customer Insights Analyst roles qualify for H-1B sponsorship as specialty occupations requiring a bachelor's degree or higher in market research, statistics, business analytics, or a related field. Employers in retail, tech, finance, and consumer goods regularly file LCAs for this role. Use Migrate Mate to find verified H-1B sponsors hiring now.
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Get Access To All JobsINTRODUCTION
This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment. Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers.
The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.
You will be required to travel 25% of the time.
ROLE AND RESPONSIBILITIES
In a typical day, you might:
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
- Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
- Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers
BASIC QUALIFICATIONS
Here’s what we’re looking for:
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects
- AI Proficiency: Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
THE IMPACT YOU WILL HAVE IN 6 MONTHS
- Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the Fullstory platform.
- Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.
THE IMPACT YOU WILL HAVE IN 12 MONTHS
- Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
- Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy.
COMPENSATION
The base salary for this position ranges between $120,000-$125,000 USD. Base salary will vary based on relevant experience, job-related skills, and qualifications. This role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.
ABOUT FULLSTORY
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.
We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.
HOW WE SUPPORT YOU
Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:
- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.
Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!
INTRODUCTION
This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.
As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment. Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers.
The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.
You will be required to travel 25% of the time.
ROLE AND RESPONSIBILITIES
In a typical day, you might:
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
- Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery
- Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers
BASIC QUALIFICATIONS
Here’s what we’re looking for:
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects
- AI Proficiency: Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency
THE IMPACT YOU WILL HAVE IN 6 MONTHS
- Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the Fullstory platform.
- Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.
THE IMPACT YOU WILL HAVE IN 12 MONTHS
- Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
- Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy.
COMPENSATION
The base salary for this position ranges between $120,000-$125,000 USD. Base salary will vary based on relevant experience, job-related skills, and qualifications. This role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.
ABOUT FULLSTORY
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes.
We’re building something special at Fullstory- and we’re looking for teammates who are curious, collaborative, and driven to make an impact. We’re especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together.
HOW WE SUPPORT YOU
Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer:
- Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
- Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
- Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
- Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.
Fullstory is proud to be an equal-opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply– we'd love to hear from you!
See all 112+ Customer Insights Analyst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Insights Analyst roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Insights Analyst
Verify your degree maps to the role
USCIS evaluates whether your degree field directly relates to customer insights work. A degree in statistics, marketing research, or data science creates a clean match. A general business degree may require a detailed credential evaluation to establish the specialty occupation connection.
Target employers with LCA filing history
Search DOL LCA disclosure data to confirm a company has sponsored Customer Insights Analyst or closely related SOC codes before. Employers with prior filings have HR processes already in place, which shortens your offer-to-petition timeline.
Use Migrate Mate to filter verified sponsors
Run a Customer Insights Analyst search on Migrate Mate to surface employers whose H-1B LCA filings match this role's SOC code. This cuts out companies that list the title but have no sponsorship track record.
Confirm the prevailing wage tier before negotiating
Look up your target metro area and SOC code in the OFLC Wage Search before salary discussions. Your employer's LCA must certify at least the prevailing wage for your location and experience level, so knowing the floor protects your offer.
Get your portfolio documentation H-1B ready
Compile work samples showing quantitative analysis, survey design, or consumer segmentation projects. USCIS RFEs for analyst roles often challenge specialty occupation status, and employer letters supported by your own project evidence strengthen the petition.
Clarify cap-exempt eligibility with your employer
If a university research center, nonprofit, or qualifying government research organization is hiring you, the role may be cap-exempt, bypassing the annual H-1B lottery. Confirm the employer's cap-exempt status with USCIS guidance before the registration window opens.
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Find Customer Insights Analyst JobsCustomer Insights Analyst H-1B Visa: Frequently Asked Questions
Does a Customer Insights Analyst role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position requires a bachelor's degree or higher in a directly related field such as market research, statistics, data science, or consumer psychology. Roles that accept any degree or list no specific field requirement can face USCIS challenges. Your employer's job description should specify the required field, not just the degree level.
Which industries sponsor H-1B visas most often for Customer Insights Analysts?
Retail and e-commerce companies, consumer packaged goods firms, financial services, and large tech platforms are consistent H-1B filers for this role. These industries run ongoing customer research functions that require specialized analytical skills. Use Migrate Mate to search by employer and confirm LCA filing history for Customer Insights or closely related analyst titles before applying.
How does the prevailing wage requirement affect Customer Insights Analyst H-1B filings?
Your employer must certify through the DOL LCA process that your offered salary meets or exceeds the prevailing wage for your metro area and experience level. The prevailing wage is tied to the specific SOC code and geography, so the same title can carry different wage floors in San Francisco versus Dallas. You can verify current wage levels using the OFLC Wage Search before negotiating.
Can I transfer my H-1B to a new employer if I switch Customer Insights Analyst roles?
Yes. Under H-1B portability rules, you can start working for a new employer once they file an H-1B transfer petition, without waiting for approval, as long as you've maintained valid status. The new employer files a fresh LCA for your specific role and location. You don't need to re-enter the lottery if you already hold an approved H-1B.
What SOC code is typically used for Customer Insights Analyst H-1B filings?
Most employers file under Market Research Analysts and Marketing Specialists, SOC 13-1161. Some filings appear under Management Analysts (13-1111) or Operations Research Analysts (15-2031) depending on how the role is structured. You can review the O*NET profile for SOC 13-1161 to confirm that the job duties your employer will describe align with the standard occupational definition USCIS expects.
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