H-1B Visa Field Service Representative Jobs
Field Service Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in engineering, electronics, or a related technical field. Many employers in industrial equipment, medical devices, and IT infrastructure actively file LCAs for this title. Find companies with verified H-1B filing history here.
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Get Access To All JobsIt’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Join America’s most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
- Established brand that has been around for over 100 years. Our members know and trust us!
- Branch Offices house travel, membership, insurance sales and support employees
- You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
A DAY IN THE LIFE of a Licensed Customer Service Representative
The Auto Club Group is seeking a Licensed Customer Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
- Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
- Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
- Take insurance payments (initial, installment, lapse, or reinstatement)
- Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
- Refer to agent when appropriate
- Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
- Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
- Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
- Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
- Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
- Fulfill, maintain and service insurance policies
- Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
- Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
- Verify new business applications
- Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
- Process insurance and membership payments
- Update electronic member information
- Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
ACG offers excellent and comprehensive benefits packages:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
Excellent Opportunities to Build a Career Path:
The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
- Other Branch positions – Field Insurance Sales Agent, Travel Agent or
- Other Departments such as:
- Call Centers (ERS, Sales and Service, etc.)
- Automotive Services
- Claims
- Underwriting and more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
- Hold a current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
- Provide a high level of customer-focused service
- Service insurance policies and processing applications, renewals, and amendments
- Respond to billing and coverage questions
- Process monetary transactions; Taking payments
- Promote the sales of insurance products and services using established guidelines
- Present complex information in a clear and concise manner
Knowledge and Skills:
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage
- Prepare appropriate rate quotations
- Organize, plan and promote the sale of ACG insurance and membership products and services
- Perform outbound service calls
- Maintain accurate records
- Insurance terminology
- General insurance regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
- Work effectively in a team environment
- Work independently, with minimal supervision
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Proficient in using Microsoft Office products
- Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
- Perform mathematical calculations to accurately perform monetary transactions
- Work under pressure in a high volume, fast paced customer service environment
- Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
This is an in-office/on-site position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Join America’s most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
- Established brand that has been around for over 100 years. Our members know and trust us!
- Branch Offices house travel, membership, insurance sales and support employees
- You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
A DAY IN THE LIFE of a Licensed Customer Service Representative
The Auto Club Group is seeking a Licensed Customer Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
- Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
- Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
- Take insurance payments (initial, installment, lapse, or reinstatement)
- Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
- Refer to agent when appropriate
- Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
- Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
- Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
- Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
- Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
- Fulfill, maintain and service insurance policies
- Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
- Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
- Verify new business applications
- Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
- Process insurance and membership payments
- Update electronic member information
- Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
ACG offers excellent and comprehensive benefits packages:
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
Excellent Opportunities to Build a Career Path:
The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
- Other Branch positions – Field Insurance Sales Agent, Travel Agent or
- Other Departments such as:
- Call Centers (ERS, Sales and Service, etc.)
- Automotive Services
- Claims
- Underwriting and more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
- Hold a current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
- Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
- Provide a high level of customer-focused service
- Service insurance policies and processing applications, renewals, and amendments
- Respond to billing and coverage questions
- Process monetary transactions; Taking payments
- Promote the sales of insurance products and services using established guidelines
- Present complex information in a clear and concise manner
Knowledge and Skills:
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage
- Prepare appropriate rate quotations
- Organize, plan and promote the sale of ACG insurance and membership products and services
- Perform outbound service calls
- Maintain accurate records
- Insurance terminology
- General insurance regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
- Work effectively in a team environment
- Work independently, with minimal supervision
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Proficient in using Microsoft Office products
- Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
- Perform mathematical calculations to accurately perform monetary transactions
- Work under pressure in a high volume, fast paced customer service environment
- Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
This is an in-office/on-site position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
See all 117+ H-1B Visa Field Service Representative Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Field Service Representative
Verify your degree meets specialty occupation
USCIS requires that your degree field directly relates to the Field Service Representative role. An electrical engineering or computer science degree strengthens your petition far more than a general business degree, even with equivalent work experience.
Check prevailing wages before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for your exact SOC code and work location before you negotiate. Your employer's LCA must certify the offered wage meets at least the Level I or Level II threshold for that metro area.
Target employers with multi-site LCA history
Field service roles often involve travel to client sites across multiple states. Search Migrate Mate to find employers who have filed LCAs listing multiple worksites, since those companies already understand the DOL's itinerant worker posting requirements.
Confirm the job description specifies required degree
Before signing an offer, ensure the official job description states a bachelor's degree is required, not merely preferred. USCIS RFEs for this title frequently cite vague degree language, and fixing it after filing costs time and premium processing fees.
Ask about cap-exempt or cap-subject filing status
If an employer is a nonprofit research organization, university, or government contractor, they may qualify as cap-exempt, letting them file your H-1B petition outside the annual lottery and on any start date you agree on.
Prepare documentation of specialized technical training
Gather OEM certifications, manufacturer training records, and any technical qualification documents specific to the equipment you service. These go into your H-1B support letter and directly answer USCIS questions about why this role requires a degreed professional.
H-1B Visa Field Service Representative: Frequently Asked Questions
Does a Field Service Representative role qualify as a specialty occupation for H-1B purposes?
It depends on the employer's job description and the industry. Field Service Representative roles in medical devices, semiconductor equipment, industrial automation, and enterprise IT infrastructure regularly qualify because the work requires applying engineering principles that demand at least a bachelor's degree in a directly related field. Roles in general consumer product support often do not qualify because a specific degree is not industry-standard for those positions.
How does multi-state travel affect my H-1B status as a field service worker?
Field service employees who travel to client sites in different states fall under DOL's itinerant worker rules. Your employer must post a notice at each worksite or use a short-term placement exception if the assignment is ten days or fewer per month. Assignments longer than that in a single location require a separate LCA amendment filing. Confirm your employer is tracking this before your first extended assignment.
What happens to my H-1B status if I'm placed at a client site through a staffing arrangement?
If your direct employer is a third-party staffing or services firm placing you at a client's facility, USCIS will scrutinize the petition more carefully. The petitioning employer must demonstrate it retains day-to-day control over your work, not the end client. This is one of the most common RFE triggers for field service H-1B petitions, so ask your employer how they document employer-employee control before filing.
How do I find Field Service Representative employers who actively sponsor H-1B visas?
Search Migrate Mate to browse Field Service Representative roles filtered specifically for employers with verified H-1B LCA filing history. Because many field service sponsorships happen through niche industrial, medical, or IT equipment companies rather than large tech firms, filtering by actual DOL filing data is more reliable than guessing from company size or brand name alone.
Can I use the O*NET profile to support my H-1B specialty occupation argument?
Yes. The O*NET occupation profile for Field Service Representatives lists education, knowledge requirements, and technical skills that support a specialty occupation argument. Your immigration attorney can cite the O*NET data in the support letter to show that industry standards for this role align with USCIS's definition. Pair it with the employer's internal job requirements and any relevant OEM certification standards for the strongest case.