H-1B Visa Incident Manager Jobs
Incident Manager roles qualify as H-1B visa specialty occupations because they require a bachelor's degree or higher in information technology, computer science, or a related field. Employers in tech, financial services, and healthcare regularly file H-1B petitions for this role. The annual H-1B cap opens each April, with the lottery typically run in March.
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Get Access To All JobsThe application window is expected to close on: 10/08/2026
Role requires on-call rotation and support of critical incidents outside normal business hours when needed.
Meet the Team
Join a dynamic, globally distributed group of technical program managers and escalation specialists who lead the charge on major security incidents and customer escalations. Our team is at the heart of Cisco’s unified security platform, partnering closely with engineering, product, support, and account teams to ensure customers are protected and critical issues are resolved quickly. With a dozen talented professionals based in San Jose and around the world, the team thrives on collaboration, ownership, and a fast-paced, high-impact environment. You'll work alongside distinguished engineers and leaders, interact directly with customer executives, and help shape the future of our security products. If you’re excited to solve complex problems, drive innovation, and make a tangible difference for customers and the business, this team is the place to be.
Your Impact
Drive the response to major incidents and complex customer escalations to ensure rapid restoration of critical services and customer satisfaction. Coordinate cross-functional teams, assign actions, track progress, and deliver timely updates to stakeholders, minimizing risk and business disruption. Prepare operational reports, outage summaries, and follow-up actions to promote transparency and continual improvement. Partner with Problem Management to document root causes and implement corrective measures, preventing repeat incidents. Lead post-incident reviews, develop and refine playbooks, and leverage automation to enhance efficiency and organizational readiness. Success in this role means consistently resolving high-impact issues, improving incident management processes, and helping shape the reliability and resilience of Cisco's security platform.
- Lead P1 and P2 incidents and complex customer escalations from intake through resolution or handoff and serve as a primary escalation point during critical incidents and cross-functional issues; coordinate Support, Engineering, Product, Account Teams, and leadership to drive resolution.
- Assign actions, track progress, identify blockers, and ensure clear ownership and follow-through; and provide timely and accurate updates to customers, engineers, and leadership.
- Identify customer and business risk and drive mitigation plans; and lead post-incident reviews and partner with Problem Management on root-cause analysis and corrective actions.
- Develop and improve incident-management playbooks, processes, and governance.
- Lead crisis simulations and tabletop exercises to improve organizational readiness.
- Prepare operational reports, outage summaries, metrics, and follow-up plans.
- Use automation and AI-enabled tools to improve incident response and identify opportunities for prevention.
- Mentor and coach incident managers and engineers.
- Partner with Architecture, Product, and Engineering to improve reliability, observability, resilience, and serviceability.
- Support continual improvement across incident-management practices.
- Help define priorities and long-term improvements for incident management across the organization.
Minimum Qualifications
- Bachelor’s degree and 10 years of related experience, Master’s degree and 8 years, or equivalent relevant experience.
- Experience in major incident management, technical support, customer escalation management, site reliability, or a related field.
- Experience leading P1/P2 incidents and complex customer issues through resolution or formal handoff.
- Experience coordinating Support, Engineering, Product, Account Teams, and leadership during critical incidents.
- Experience with incident tracking and customer-management tools such as Jira and Salesforce.
- Experience documenting root cause, corrective actions, and follow-up work.
Preferred Qualifications
- Experience with Splunk Security products, including Splunk Enterprise Security, SOAR, XDR, EDR, or related cybersecurity technologies.
- Experience with cloud platforms, Kubernetes, APIs, networking, observability, or distributed systems.
- Ability to read or troubleshoot code in Python, Java, C++, Go, or a similar language.
- ITIL certification or experience applying ITIL incident, problem, change, and continual-improvement practices.
- Experience using automation, AIOps, or AI-enabled incident-management tools.
- Experience leading work across multiple regions and time zones.
- Ability to communicate clearly and make decisions during high-pressure situations.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $174,600.00 to $235,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$174,600.00 - $274,400.00
Non-Metro New York state & Washington state:
$164,700.00 - $241,900.00
- For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
The application window is expected to close on: 10/08/2026
Role requires on-call rotation and support of critical incidents outside normal business hours when needed.
Meet the Team
Join a dynamic, globally distributed group of technical program managers and escalation specialists who lead the charge on major security incidents and customer escalations. Our team is at the heart of Cisco’s unified security platform, partnering closely with engineering, product, support, and account teams to ensure customers are protected and critical issues are resolved quickly. With a dozen talented professionals based in San Jose and around the world, the team thrives on collaboration, ownership, and a fast-paced, high-impact environment. You'll work alongside distinguished engineers and leaders, interact directly with customer executives, and help shape the future of our security products. If you’re excited to solve complex problems, drive innovation, and make a tangible difference for customers and the business, this team is the place to be.
Your Impact
Drive the response to major incidents and complex customer escalations to ensure rapid restoration of critical services and customer satisfaction. Coordinate cross-functional teams, assign actions, track progress, and deliver timely updates to stakeholders, minimizing risk and business disruption. Prepare operational reports, outage summaries, and follow-up actions to promote transparency and continual improvement. Partner with Problem Management to document root causes and implement corrective measures, preventing repeat incidents. Lead post-incident reviews, develop and refine playbooks, and leverage automation to enhance efficiency and organizational readiness. Success in this role means consistently resolving high-impact issues, improving incident management processes, and helping shape the reliability and resilience of Cisco's security platform.
- Lead P1 and P2 incidents and complex customer escalations from intake through resolution or handoff and serve as a primary escalation point during critical incidents and cross-functional issues; coordinate Support, Engineering, Product, Account Teams, and leadership to drive resolution.
- Assign actions, track progress, identify blockers, and ensure clear ownership and follow-through; and provide timely and accurate updates to customers, engineers, and leadership.
- Identify customer and business risk and drive mitigation plans; and lead post-incident reviews and partner with Problem Management on root-cause analysis and corrective actions.
- Develop and improve incident-management playbooks, processes, and governance.
- Lead crisis simulations and tabletop exercises to improve organizational readiness.
- Prepare operational reports, outage summaries, metrics, and follow-up plans.
- Use automation and AI-enabled tools to improve incident response and identify opportunities for prevention.
- Mentor and coach incident managers and engineers.
- Partner with Architecture, Product, and Engineering to improve reliability, observability, resilience, and serviceability.
- Support continual improvement across incident-management practices.
- Help define priorities and long-term improvements for incident management across the organization.
Minimum Qualifications
- Bachelor’s degree and 10 years of related experience, Master’s degree and 8 years, or equivalent relevant experience.
- Experience in major incident management, technical support, customer escalation management, site reliability, or a related field.
- Experience leading P1/P2 incidents and complex customer issues through resolution or formal handoff.
- Experience coordinating Support, Engineering, Product, Account Teams, and leadership during critical incidents.
- Experience with incident tracking and customer-management tools such as Jira and Salesforce.
- Experience documenting root cause, corrective actions, and follow-up work.
Preferred Qualifications
- Experience with Splunk Security products, including Splunk Enterprise Security, SOAR, XDR, EDR, or related cybersecurity technologies.
- Experience with cloud platforms, Kubernetes, APIs, networking, observability, or distributed systems.
- Ability to read or troubleshoot code in Python, Java, C++, Go, or a similar language.
- ITIL certification or experience applying ITIL incident, problem, change, and continual-improvement practices.
- Experience using automation, AIOps, or AI-enabled incident-management tools.
- Experience leading work across multiple regions and time zones.
- Ability to communicate clearly and make decisions during high-pressure situations.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $174,600.00 to $235,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$174,600.00 - $274,400.00
Non-Metro New York state & Washington state:
$164,700.00 - $241,900.00
- For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
See all 68+ H-1B Visa Incident Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Incident Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Incident Manager
Align your degree to the role
USCIS requires your degree field to directly relate to Incident Manager duties. A computer science, information systems, or IT management degree is the cleanest fit. If your degree is in a tangential field, gather course transcripts to demonstrate the overlap before applying.
Check employer LCA filing history
Use the OFLC Wage Search to verify that a prospective employer has filed Labor Condition Applications for Incident Manager or related IT operations roles. Employers with a consistent LCA history are more likely to run an established H-1B sponsorship process.
Search verified sponsors on Migrate Mate
Filter Incident Manager openings by H-1B sponsorship history on Migrate Mate. The platform surfaces employers whose DOL LCA filings confirm they sponsor this role, so you spend time on leads that are already qualified rather than guessing from a job listing.
Register before the March lottery window
USCIS opens H-1B registration in early March each year for a roughly two-week window. Your employer must register you during that period, and selection results come out before April 1. Confirm your employer's internal HR timeline at least 60 days before the window opens.
Prepare ITIL or incident-response documentation early
Incident Manager petitions sometimes draw USCIS requests for evidence about whether the role genuinely requires a degree. Documenting your ITIL certification, formal incident response frameworks, and project scope strengthens the specialty occupation argument in your I-129 petition.
Understand O*NET job zone classification
The O*NET profile for Operations Research Analysts and Computer and Information Systems Managers, which overlaps with Incident Manager duties, sits in Job Zone 4, requiring substantial education. Reference this classification if your employer's attorney needs to argue specialty occupation status.
H-1B Visa Incident Manager: Frequently Asked Questions
Does an Incident Manager role qualify as a specialty occupation for H-1B purposes?
Yes, provided the position requires at least a bachelor's degree in a specific field such as computer science, information technology, or information systems. USCIS evaluates the job description, not just the title. If your employer writes the role to include degree-specific competencies like ITIL framework application, incident lifecycle management, or systems architecture analysis, it should meet the specialty occupation threshold.
Which industries sponsor H-1B visas most often for Incident Manager positions?
Financial services, cloud infrastructure, healthcare IT, and managed service providers file the largest volume of H-1B Labor Condition Applications for IT operations and incident management roles. Consulting firms that embed Incident Managers at client sites also sponsor regularly. You can verify specific employer filing patterns through the OFLC Wage Search before applying. Migrate Mate filters these employers by verified sponsorship history.
What happens to my H-1B status if my employer terminates me before the petition ends?
USCIS provides a 60-day grace period from the date of termination, during which you can secure a new H-1B sponsor, file for a change of status, or depart the U.S. Your new employer must file an H-1B transfer petition before the grace period expires. The transfer can use your remaining petition validity, so you don't necessarily need to re-enter the lottery.
Can I transfer my H-1B to a new Incident Manager role without losing my place in the queue?
H-1B portability under AC21 allows you to transfer to a same or similar role after your I-140 has been approved and your adjustment of status application has been pending for at least 180 days. For workers still on cap-subject H-1B status without a green card petition, your new employer files a new or amended I-129 and you begin working once USCIS receives it, not after approval.
Does certification like ITIL or PMP strengthen an H-1B petition for Incident Manager roles?
Certifications don't substitute for the degree requirement, but they reinforce the specialty occupation argument by showing the role demands specialized professional knowledge. If USCIS issues a Request for Evidence questioning whether the position requires a degree, ITIL Foundation or ITIL 4 Managing Professional credentials help demonstrate that the work exceeds general IT support. Include them in the supporting documentation your employer submits with the I-129.