H-1B Visa IT Service Delivery Jobs
IT Service Delivery roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in information systems, computer science, or a related field. Employers file the Labor Condition Application before your petition, and the annual cap means timing your job search around the April lottery window matters.
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The Director of IT Service Delivery is a proven, high-impact leader, responsible for overseeing the stability, performance, and supportability of the production environment. This highly visible leadership role is accountable for the end-to-end health of the technology ecosystem, including service desk operations, production monitoring, ETL/data operations, and incident response. As the primary owner of the “Run” phase of the technology lifecycle, the Director ensures platforms are stable, performant, and fully supportable for both internal teams and external financial institution partners. The role provides direct oversight of uptime, service performance, and incident response, while leading a cross-functional operations team and collaborating closely with Engineering, Infrastructure, and Product teams to maintain high standards for reliability, observability, and operational excellence.
Responsibilities
- Lead and develop teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, ensuring strong accountability and service excellence.
- Own production health, including uptime, SLA adherence, incident trends, backlog health, and overall service performance.
- Establish and enforce operational standards for production readiness, ensuring all systems are fully monitorable, documented, and supportable prior to deployment.
- Design and govern monitoring and observability practices (APM, logging, alerting) to proactively detect and resolve issues before they impact clients.
- Lead incident and problem management, driving rapid resolution of issues while ensuring root cause analysis and permanent fixes are implemented.
- Own L2/L3 triage processes, including prioritization, escalation, and backlog management, while partnering with Engineering to drive systemic resolution of recurring issues.
- Oversee ETL and file operations, ensuring data integrity, accuracy, and timely processing of mission-critical client data.
- Serve as a key stakeholder in Change Advisory Board (CAB) processes, ensuring all changes meet operational and supportability standards.
- Lead 24/7 on-call and escalation processes, ensuring rapid and effective response to production incidents.
- Maintain operational documentation, runbooks, and procedures aligned with PCI compliance and audit requirements.
- Drive Business Continuity (BCP) and Disaster Recovery (DR) planning and readiness across the organization.
- Define and report on operational KPIs, providing clear visibility into system health and performance for executive leadership.
- Foster a culture of ownership, accountability, and continuous improvement across all operational teams.
- Coach and mentor team members to build technical depth, operational rigor, and strong service orientation.
Essential Skills and Experience
- 7+ years of progressive experience in IT Operations, Service Delivery, or Production Support roles.
- 3+ years in a leadership role managing production environments, support teams, or service delivery functions.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Deep understanding of IT Service Management (ITSM), including incident, problem, and change management.
- Experience supporting data operations, including ETL processes, file transfers (SFTP), and data validation.
- Strong experience with monitoring and observability tools (e.g., Datadog, New Relic, Splunk, PagerDuty).
- Familiarity with cloud-based environments (AWS or Azure) and modern application architectures.
- Strong understanding of compliance frameworks, particularly PCI DSS.
- Experience with Business Continuity and Disaster Recovery planning and execution.
- Excellent communication skills with the ability to translate technical issues into business impact.
Preferred Skills and Experience
- ITIL certification (v4 Foundation or higher) preferred.
- Experience in financial services, banking, or credit union environments is a plus.
- Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
- Experience driving operational transformation or service maturity initiatives.
Key Competencies and Attributes
- Proven ability to lead and develop cross-functional teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, fostering accountability, technical depth, and service excellence.
- Direct accountability for production health, uptime, SLA adherence, incident management, and overall operational performance in complex IT environments.
- Expertise in establishing and enforcing operational standards for production readiness, monitoring, observability, change management, and compliance with frameworks such as PCI DSS.
- Skilled in leading incident response, root cause analysis, L2/L3 triage, and systemic issue resolution to maintain operational stability.
- Experience managing ETL processes, file operations, and mission-critical data workflows with accuracy, integrity, and timely processing.
- Competence in Business Continuity, Disaster Recovery, and operational KPIs, providing visibility into system health and readiness while driving continuous improvement.
- Ability to partner with Engineering, Infrastructure, Product, and executive leadership, translating technical issues into business impact and fostering cross-team alignment.
Work Arrangement
Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $150,000 to $165,000.
About ampliFI
At ampliFI, Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.
Overview
The Director of IT Service Delivery is a proven, high-impact leader, responsible for overseeing the stability, performance, and supportability of the production environment. This highly visible leadership role is accountable for the end-to-end health of the technology ecosystem, including service desk operations, production monitoring, ETL/data operations, and incident response. As the primary owner of the “Run” phase of the technology lifecycle, the Director ensures platforms are stable, performant, and fully supportable for both internal teams and external financial institution partners. The role provides direct oversight of uptime, service performance, and incident response, while leading a cross-functional operations team and collaborating closely with Engineering, Infrastructure, and Product teams to maintain high standards for reliability, observability, and operational excellence.
Responsibilities
- Lead and develop teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, ensuring strong accountability and service excellence.
- Own production health, including uptime, SLA adherence, incident trends, backlog health, and overall service performance.
- Establish and enforce operational standards for production readiness, ensuring all systems are fully monitorable, documented, and supportable prior to deployment.
- Design and govern monitoring and observability practices (APM, logging, alerting) to proactively detect and resolve issues before they impact clients.
- Lead incident and problem management, driving rapid resolution of issues while ensuring root cause analysis and permanent fixes are implemented.
- Own L2/L3 triage processes, including prioritization, escalation, and backlog management, while partnering with Engineering to drive systemic resolution of recurring issues.
- Oversee ETL and file operations, ensuring data integrity, accuracy, and timely processing of mission-critical client data.
- Serve as a key stakeholder in Change Advisory Board (CAB) processes, ensuring all changes meet operational and supportability standards.
- Lead 24/7 on-call and escalation processes, ensuring rapid and effective response to production incidents.
- Maintain operational documentation, runbooks, and procedures aligned with PCI compliance and audit requirements.
- Drive Business Continuity (BCP) and Disaster Recovery (DR) planning and readiness across the organization.
- Define and report on operational KPIs, providing clear visibility into system health and performance for executive leadership.
- Foster a culture of ownership, accountability, and continuous improvement across all operational teams.
- Coach and mentor team members to build technical depth, operational rigor, and strong service orientation.
Essential Skills and Experience
- 7+ years of progressive experience in IT Operations, Service Delivery, or Production Support roles.
- 3+ years in a leadership role managing production environments, support teams, or service delivery functions.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Deep understanding of IT Service Management (ITSM), including incident, problem, and change management.
- Experience supporting data operations, including ETL processes, file transfers (SFTP), and data validation.
- Strong experience with monitoring and observability tools (e.g., Datadog, New Relic, Splunk, PagerDuty).
- Familiarity with cloud-based environments (AWS or Azure) and modern application architectures.
- Strong understanding of compliance frameworks, particularly PCI DSS.
- Experience with Business Continuity and Disaster Recovery planning and execution.
- Excellent communication skills with the ability to translate technical issues into business impact.
Preferred Skills and Experience
- ITIL certification (v4 Foundation or higher) preferred.
- Experience in financial services, banking, or credit union environments is a plus.
- Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
- Experience driving operational transformation or service maturity initiatives.
Key Competencies and Attributes
- Proven ability to lead and develop cross-functional teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, fostering accountability, technical depth, and service excellence.
- Direct accountability for production health, uptime, SLA adherence, incident management, and overall operational performance in complex IT environments.
- Expertise in establishing and enforcing operational standards for production readiness, monitoring, observability, change management, and compliance with frameworks such as PCI DSS.
- Skilled in leading incident response, root cause analysis, L2/L3 triage, and systemic issue resolution to maintain operational stability.
- Experience managing ETL processes, file operations, and mission-critical data workflows with accuracy, integrity, and timely processing.
- Competence in Business Continuity, Disaster Recovery, and operational KPIs, providing visibility into system health and readiness while driving continuous improvement.
- Ability to partner with Engineering, Infrastructure, Product, and executive leadership, translating technical issues into business impact and fostering cross-team alignment.
Work Arrangement
Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $150,000 to $165,000.
About ampliFI
At ampliFI, Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.
See all 48+ H-1B Visa IT Service Delivery Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Service Delivery Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in IT Service Delivery
Align your degree to the SOC code
IT Service Delivery roles often file under SOC 15-1244 or 11-3021. Confirm your degree field directly supports the specialty occupation claim on your LCA before signing an offer, or a Request for Evidence becomes likely.
Pull LCA filings before your interview
Use Migrate Mate to check which employers have filed Labor Condition Applications for IT service delivery and IT operations roles. Prioritize companies with a consistent filing history over those sponsoring for the first time.
Verify the prevailing wage tier early
Run your target job title and metro area through the OFLC Wage Search before negotiating salary. Your offer must meet the Level I through IV wage floor DOL certifies, and knowing your tier prevents offers that can't clear LCA certification.
Target E-Verify enrolled employers directly
H-1B cap-subject petitions require employers to use E-Verify. Confirm enrollment status during your first substantive conversation with a recruiter. Employers without it can't legally file your petition, regardless of intent.
Document your ITIL or ITSM credentials now
USCIS adjudicators scrutinize IT Service Delivery petitions for specialty occupation proof. Certifications like ITIL 4 Foundation, alongside your degree transcripts, strengthen the connection between your credentials and the role's requirements.
Prepare for cap timing with a cap-exempt fallback
If you miss the H-1B lottery, cap-exempt employers such as universities, nonprofits affiliated with higher education, and government research entities can file year-round. Identify IT service roles at these organizations as a parallel track.
H-1B Visa IT Service Delivery: Frequently Asked Questions
Does IT Service Delivery qualify as a specialty occupation for H-1B purposes?
Yes, provided the role genuinely requires a bachelor's degree or higher in a specific field like information systems, computer science, or IT management. Generic service desk roles that accept any degree may face a specialty occupation challenge from USCIS. Roles involving ITSM frameworks, vendor management, or infrastructure oversight carry stronger qualification arguments.
How do I find employers who actively sponsor H-1B visas for IT Service Delivery positions?
Search Migrate Mate to filter IT Service Delivery jobs by employers with verified H-1B Labor Condition Application filing history. Focusing on companies with repeated LCA filings in this occupation reduces the risk of pursuing employers who are unfamiliar with the H-1B process or unlikely to follow through on sponsorship.
What SOC code is typically used for IT Service Delivery H-1B petitions?
IT Service Delivery roles most commonly file under SOC 15-1244 (Computer Network Support Specialists) or 11-3021 (Computer and Information Systems Managers), depending on the seniority and scope of the position. You can review the full occupation profile on O*NET to confirm which code best matches your job duties before the LCA is filed.
Can my employer start my H-1B petition without a certified LCA?
No. USCIS requires a DOL-certified Labor Condition Application before the I-129 petition can be filed. Your employer submits the LCA through the FLAG system, and DOL typically certifies within seven business days. The petition cannot proceed until that certification is in hand, so LCA timing directly affects when USCIS can receive your case.
What happens to my H-1B status if I'm laid off from an IT Service Delivery role?
You have a 60-day grace period after your employment ends to find a new sponsoring employer, change to another nonimmigrant status, or depart the U.S. During that window, a new employer can file an H-1B transfer petition on your behalf. Working during the grace period before the new petition is filed is not authorized.