H-1B Visa Principal Solutions Engineer Jobs
Principal Solutions Engineers sit at the intersection of deep technical expertise and enterprise sales, making them strong H-1B visa candidates when the role requires a specific engineering or computer science degree. Many employers in cloud infrastructure, SaaS, and enterprise software have active H-1B filing histories for this title.
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Get Access To All JobsINTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
(remote US based)
Role Overview:
The Principal AI Solutions Architect helps strategic customers turn ambitious AI initiatives into production-ready solutions that improve customer experience, operational performance, and enterprise adoption. Supporting the newly launched Agentic AI Orchestration program, this role combines hands-on architecture and rapid prototyping with executive-level customer engagement, technical leadership, and ownership of measurable outcomes.
You will partner directly with customer business and technology leaders to identify high-value opportunities, shape AI strategy, and design scalable solutions across Genesys Cloud, agentic AI, conversational AI, automation, data, and enterprise integrations. The role owns the technical journey from discovery and architecture through proof of concept, production deployment, optimization, and expansion.
At Genesys, collaboration, empathy, and innovation shape how we help organizations orchestrate personalized experiences at scale. You will gain strategic enterprise AI exposure and senior leadership visibility, while influencing initiatives across Customer Success, Product, Innovation, Solution Consulting, Professional Services, and Support.
Key Responsibilities:
- Own end-to-end technical engagement with strategic customers, translating complex business challenges and customer experience KPIs into scalable AI solutions that deliver measurable value
- Lead discovery, requirements analysis, solution architecture, integration, deployment, and optimization across Genesys Cloud, AI, data, automation, and omnichannel CX
- Prioritize AI initiatives based on business value, feasibility, effort, and adoption potential, helping customers move from experimentation to production and sustained value realization
- Design reference architectures, integration patterns, data flows, and governance approaches for AI-powered experience orchestration across enterprise platforms
- Lead process redesign and architecture workshops that improve customer journeys, streamline workflows, and create consistent experiences across digital and voice channels
- Deliver rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities, with clear paths to production scalability and enterprise adoption
- Guide integration of Genesys AI capabilities with CRM, ERP, cloud, data, API, and third-party ecosystems using REST APIs, event-driven architectures, JSON, and LLM services
- Drive continuous value engineering after launch by evaluating performance against customer KPIs, tuning AI solutions, identifying expansion opportunities, and developing roadmaps for sustained business impact
- Influence technical direction across the broader delivery ecosystem by engaging specialists from Innovation, Solution Consulting, Professional Services, Product, Customer Success, Support, and other teams as needed
- Champion responsible AI architecture by incorporating appropriate security, privacy, governance, safety, and compliance controls, including PCI and HIPAA requirements where applicable
- Build customer AI maturity by serving as a trusted technical advisor, transferring knowledge, documenting reusable accelerators, and enabling customer teams to operate and expand solutions with greater self-sufficiency
Required Qualifications:
- 8+ years of industry experience consulting on, implementing, architecting, or supporting enterprise CX, CRM, AI, automation, or experience orchestration platforms
- Demonstrated success designing and deploying enterprise AI, automation, conversational AI, or data-driven solutions in complex customer environments
- Strong hands-on experience with modern cloud platforms and architectures, including Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, or comparable technologies
- Deep expertise in enterprise integration and data patterns, including REST APIs, event-driven architecture, JSON, data pipelines, and LLM service integration
- Experience with contact center platforms, conversational AI, NLP, agent-assist technologies, CX analytics, or omnichannel experience orchestration
- Strong understanding of LLM-powered conversational experiences, AI agents, agentic orchestration, workflow design, and enterprise AI integration patterns
- Working knowledge of data governance, security, privacy, and regulatory requirements relevant to enterprise AI and customer experience environments
- Strong analytical and critical-thinking skills, with demonstrated ability to connect technical architecture decisions to business outcomes and customer KPIs
- Excellent communication and stakeholder engagement skills, including experience advising senior technical leaders, business executives, and cross-functional enterprise teams
- Demonstrated ability to operate independently and exercise sound technical judgment in ambiguous, fast-moving customer environments
- Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related discipline, or equivalent practical experience in CX or AI solution delivery
Preferred Qualifications:
- Experience with customer journey mapping, omnichannel CX processes, and process redesign in large enterprise environments
- Familiarity with enterprise change management, AI adoption programs, and large-scale technology transformation
- Experience influencing complex customer programs across Customer Success, Professional Services, Product, Engineering, Solution Consulting, or similar functions
- Experience developing reusable reference architectures, implementation patterns, technical accelerators, or AI governance frameworks
- Knowledge of one or more industry verticals such as insurance, healthcare, financial services, retail, or the public sector
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,300.00 - $236,100.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
(remote US based)
Role Overview:
The Principal AI Solutions Architect helps strategic customers turn ambitious AI initiatives into production-ready solutions that improve customer experience, operational performance, and enterprise adoption. Supporting the newly launched Agentic AI Orchestration program, this role combines hands-on architecture and rapid prototyping with executive-level customer engagement, technical leadership, and ownership of measurable outcomes.
You will partner directly with customer business and technology leaders to identify high-value opportunities, shape AI strategy, and design scalable solutions across Genesys Cloud, agentic AI, conversational AI, automation, data, and enterprise integrations. The role owns the technical journey from discovery and architecture through proof of concept, production deployment, optimization, and expansion.
At Genesys, collaboration, empathy, and innovation shape how we help organizations orchestrate personalized experiences at scale. You will gain strategic enterprise AI exposure and senior leadership visibility, while influencing initiatives across Customer Success, Product, Innovation, Solution Consulting, Professional Services, and Support.
Key Responsibilities:
- Own end-to-end technical engagement with strategic customers, translating complex business challenges and customer experience KPIs into scalable AI solutions that deliver measurable value
- Lead discovery, requirements analysis, solution architecture, integration, deployment, and optimization across Genesys Cloud, AI, data, automation, and omnichannel CX
- Prioritize AI initiatives based on business value, feasibility, effort, and adoption potential, helping customers move from experimentation to production and sustained value realization
- Design reference architectures, integration patterns, data flows, and governance approaches for AI-powered experience orchestration across enterprise platforms
- Lead process redesign and architecture workshops that improve customer journeys, streamline workflows, and create consistent experiences across digital and voice channels
- Deliver rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities, with clear paths to production scalability and enterprise adoption
- Guide integration of Genesys AI capabilities with CRM, ERP, cloud, data, API, and third-party ecosystems using REST APIs, event-driven architectures, JSON, and LLM services
- Drive continuous value engineering after launch by evaluating performance against customer KPIs, tuning AI solutions, identifying expansion opportunities, and developing roadmaps for sustained business impact
- Influence technical direction across the broader delivery ecosystem by engaging specialists from Innovation, Solution Consulting, Professional Services, Product, Customer Success, Support, and other teams as needed
- Champion responsible AI architecture by incorporating appropriate security, privacy, governance, safety, and compliance controls, including PCI and HIPAA requirements where applicable
- Build customer AI maturity by serving as a trusted technical advisor, transferring knowledge, documenting reusable accelerators, and enabling customer teams to operate and expand solutions with greater self-sufficiency
Required Qualifications:
- 8+ years of industry experience consulting on, implementing, architecting, or supporting enterprise CX, CRM, AI, automation, or experience orchestration platforms
- Demonstrated success designing and deploying enterprise AI, automation, conversational AI, or data-driven solutions in complex customer environments
- Strong hands-on experience with modern cloud platforms and architectures, including Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, or comparable technologies
- Deep expertise in enterprise integration and data patterns, including REST APIs, event-driven architecture, JSON, data pipelines, and LLM service integration
- Experience with contact center platforms, conversational AI, NLP, agent-assist technologies, CX analytics, or omnichannel experience orchestration
- Strong understanding of LLM-powered conversational experiences, AI agents, agentic orchestration, workflow design, and enterprise AI integration patterns
- Working knowledge of data governance, security, privacy, and regulatory requirements relevant to enterprise AI and customer experience environments
- Strong analytical and critical-thinking skills, with demonstrated ability to connect technical architecture decisions to business outcomes and customer KPIs
- Excellent communication and stakeholder engagement skills, including experience advising senior technical leaders, business executives, and cross-functional enterprise teams
- Demonstrated ability to operate independently and exercise sound technical judgment in ambiguous, fast-moving customer environments
- Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related discipline, or equivalent practical experience in CX or AI solution delivery
Preferred Qualifications:
- Experience with customer journey mapping, omnichannel CX processes, and process redesign in large enterprise environments
- Familiarity with enterprise change management, AI adoption programs, and large-scale technology transformation
- Experience influencing complex customer programs across Customer Success, Professional Services, Product, Engineering, Solution Consulting, or similar functions
- Experience developing reusable reference architectures, implementation patterns, technical accelerators, or AI governance frameworks
- Knowledge of one or more industry verticals such as insurance, healthcare, financial services, retail, or the public sector
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$134,300.00 - $236,100.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
See all 1,318+ H-1B Visa Principal Solutions Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Principal Solutions Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Principal Solutions Engineer
Map your degree to the SOC code
Principal Solutions Engineer roles often map to SOC code 15-1299 or 15-1251. Confirm your degree field aligns with the specific occupation USCIS will evaluate, since a mismatch between your credential and the SOC code is a common RFE trigger.
Pull prevailing wage data before negotiating
Use the OFLC Wage Search to look up Level III and Level IV wages for your target metro area before you enter salary discussions. Your offer must meet or exceed the DOL prevailing wage the employer certifies on the LCA.
Target employers with cap-exempt affiliations
Some enterprise software and research-adjacent firms have affiliations with universities or nonprofits that qualify them as cap-exempt filers. A cap-exempt employer can file your H-1B petition any time of year, bypassing the April lottery entirely.
Search verified H-1B sponsors on Migrate Mate
Filter Principal Solutions Engineer roles by employers with documented H-1B LCA filing history using Migrate Mate. This narrows your search to companies that have already navigated the sponsorship process for this specific occupation code.
Clarify the specialty occupation case before accepting
Ask the recruiter whether a bachelor's degree in a specific technical field is listed as a minimum requirement in the job description, not just preferred. USCIS will scrutinize the job posting itself when evaluating specialty occupation status for solutions engineering roles.
Time your start date around premium processing
If your employer files after April 1 for an October 1 start, standard processing can run several months. Confirm whether your employer will use USCIS premium processing so you and your manager can plan onboarding and project assignments without ambiguity.
H-1B Visa Principal Solutions Engineer: Frequently Asked Questions
Does a Principal Solutions Engineer role qualify as a specialty occupation for H-1B purposes?
It depends on how the job description is written. USCIS requires the role to mandate a bachelor's degree or higher in a specific field as a minimum requirement, not just a preference. Principal Solutions Engineer positions that require a computer science, engineering, or information systems degree typically qualify, but broadly worded postings that accept any bachelor's degree can draw an RFE. The O*NET profile for this occupation supports specialty occupation status when the technical requirements are clearly documented.
Which industries sponsor H-1B visas most often for this role?
Cloud infrastructure, enterprise SaaS, cybersecurity, and networking hardware companies are the most active H-1B sponsors for Principal Solutions Engineer titles, based on DOL LCA disclosure data. These employers regularly certify LCAs for senior-level technical sales and implementation roles. You can browse employers with verified H-1B filing history for this occupation on Migrate Mate.
Can I transfer my H-1B to a new employer if I change solutions engineering roles?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as your transfer petition is filed, without waiting for approval, as long as your previous H-1B was approved and you've maintained valid status. Your new employer files a new I-129 petition and LCA reflecting the updated role, title, and worksite. If the role or location changes materially, an amended petition may also be required.
How does remote or multi-site work affect my H-1B as a solutions engineer?
Solutions engineers often work across multiple client sites or from home, which creates LCA compliance obligations. Your employer must file a new LCA or an amended H-1B petition if you're working at a location not covered by the original filing. Short-term placements under 60 days may qualify for a short-term placement exception, but sustained remote work in a different metro area requires a new LCA certified at the prevailing wage for that location.
What documentation should I gather before my employer starts the H-1B filing?
Provide your employer with your transcripts, degree certificates, and any credential evaluations if your degree is from outside the U.S. A degree evaluation confirming equivalency to a U.S. bachelor's in a relevant technical field is especially important for three-year international degrees. Also prepare a detailed description of your day-to-day duties, since USCIS will assess whether the actual work performed requires a specific technical degree, not just the job title.