H-1B Visa Service Coordinator Jobs
Service Coordinator roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as human services, social work, or healthcare administration. Large healthcare systems, managed care organizations, and social services agencies are among the most consistent H-1B filers for this occupation.
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We are immediately hiring for a Account Customer Service Coordinator to join our Walnut, CA team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Team.
- Salary: $19.00 - $20.00/hr
- Location: Walnut, CA
- Schedule: Monday - Friday 8am - 430pm
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Summary
The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.
Essential Functions
- Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
- Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates time management and priority setting skills
- Ability to read and/or listen and understand information and ideas communicated
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Qualifications
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Travel:
DOT Regulated: None
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
19.00
Maximum Pay Range:
20.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
We are immediately hiring for a Account Customer Service Coordinator to join our Walnut, CA team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Team.
- Salary: $19.00 - $20.00/hr
- Location: Walnut, CA
- Schedule: Monday - Friday 8am - 430pm
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
Summary
The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.
Essential Functions
- Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
- Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
- Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
- Work client specific reports including open order reports, return reports and EMC reports
- Provide direction to Customer Service Representative assisting assigned client(s)
- Implement continuous improvement initiatives to improve service for assigned client(s)
- Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Strong verbal and written communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates time management and priority setting skills
- Ability to read and/or listen and understand information and ideas communicated
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Qualifications
- H.S. diploma/GED required
- Three (3) years or more in a Customer Service role or equivalent required
- One (1) year or more in related Client Account Specialization preferred
- Basic math skills beginner required
- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Travel:
DOT Regulated: None
Job Category: Customer Service
Our Culture & Commitment
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
19.00
Maximum Pay Range:
20.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 358+ H-1B Visa Service Coordinator Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Service Coordinator Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Service Coordinator
Match your degree to the role description
H-1B specialty occupation requires your degree field to directly relate to Service Coordinator duties. A degree in social work, healthcare administration, or human services strengthens your petition. A general business degree alone may trigger an RFE from USCIS.
Use OFLC Wage Search before negotiating
Pull the prevailing wage for Service Coordinator under SOC code 11-9151 in your target metro before your offer letter is signed. Your employer's LCA must certify a wage at or above that level, so knowing the floor protects you at the negotiation stage.
Target employers with cap-exempt status
Hospitals, nonprofits affiliated with universities, and government research organizations can file H-1B petitions outside the annual cap. Service Coordinator roles at these employers skip the lottery entirely, giving you a predictable path to approval rather than a 25% chance.
Filter employers by LCA filing history on Migrate Mate
Search Service Coordinator roles on Migrate Mate to see which employers have certified LCAs for this job title. Filing history signals that the employer already understands the H-1B process, reducing the risk of delays caused by inexperienced HR or legal teams.
Confirm O*NET job zone before your petition is filed
Service Coordinator spans multiple O*NET job zones depending on the industry. Your employer's attorney should document that your specific role requires a bachelor's degree as a minimum entry requirement, not just a preference, to satisfy USCIS specialty occupation standards.
Request premium processing when timelines are tight
If your OPT EAD expires within six months of a job start date, ask your employer to file with premium processing. USCIS adjudicates premium petitions within 15 business days, avoiding the gap in work authorization that standard processing can create for Service Coordinator transitions.
H-1B Visa Service Coordinator: Frequently Asked Questions
Does a Service Coordinator role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the role normally require a bachelor's degree in a specific field as a minimum entry requirement. Service Coordinator roles in healthcare, managed care, or social services that require a degree in social work, healthcare administration, or a related field typically qualify. Generalist coordination roles with no specific degree requirement are more likely to face an RFE.
Which employers sponsor H-1B visas for Service Coordinator positions?
Healthcare systems, managed care organizations, behavioral health providers, and nonprofit social services agencies are the most consistent H-1B sponsors for Service Coordinator roles. Many of these employers hold cap-exempt status, meaning they can file outside the annual H-1B lottery. You can browse verified H-1B-sponsoring employers for this role on Migrate Mate, which surfaces DOL Labor Condition Application filing history by job title.
What happens to my H-1B status if my Service Coordinator contract ends early?
You have a 60-day grace period after your employment ends to find a new sponsoring employer, change to another nonimmigrant status, or depart the U.S. If a new employer files an H-1B transfer petition before the grace period expires, you can begin working for the new employer once USCIS receives the petition. The grace period applies once per authorized validity period, so back-to-back contract endings can exhaust it quickly.
Can a Service Coordinator employer transfer my H-1B from a previous employer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file a non-frivolous H-1B transfer petition with USCIS, without waiting for approval. The new employer must file a fresh LCA certified by DOL for your new role and location. You don't need to leave the U.S. or restart the process from scratch as long as you've maintained valid H-1B status.
How does prevailing wage apply to Service Coordinator H-1B petitions?
DOL sets four wage levels for each occupation and metro area. Your employer's LCA must certify that your offered wage meets at least the Level I prevailing wage for Service Coordinator under the applicable SOC code in your work location. You can look up the applicable wage floor using the OFLC Wage Search tool before accepting an offer. Employers who underpay relative to the prevailing wage risk LCA violations and petition denial.