H-1B Visa Technical Support Associate Jobs
Technical Support Associate roles qualify for H-1B visa sponsorship when the position requires at least a bachelor's degree in computer science, information technology, or a related field. Many mid-size and enterprise tech employers file H-1B petitions for these roles, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsAt Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Lilly is currently constructing an advanced manufacturing facility for monoclonal antibodies, and bioconjugates in Goochland County, Virginia. This facility is intended to provide capacity for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations.
Job Title: Associate Director – Technical Services/Manufacturing Science (TS/MS / MSAT) - Analytical Support
Organization Overview:
The TS/MS organization, also known externally as MSAT (Manufacturing Science and Technology) provides technical oversight to ensure robust and consistent biology and chemistry throughout all aspects of the manufacturing process. Through cross functional collaboration, TS/MS ensures the quality and safety of our products through process monitoring and knowledge to control, prevent and mitigate variability to deliver a reliable supply of medicine.
Responsibilities:
The Associate Director – TS/MS - Analytical Support, will lead a technical organization to provide oversight of biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations and quality functions. TS/MS is responsible for ensuring manufacturing processes run reliably in a state control through process monitoring supported through technical knowledge.
- Support site leadership to build a diverse and capable TS/MS organization with the necessary capability, capacity and culture to operate the facility to the highest standards of excellence
- Lead, develop and retain a high-performing team, fostering a culture of technical excellence, curiosity, accountability and continuous improvement
- Provide coaching, mentorship and performance management to direct reports, ensuring individuals are developed to their full potential, and the team is structured for long-term success
- Determine TS/MS staffing and resource needs to support process operations through facility startup to enable successful process qualifications and validations
- Support the development and implementation of robust control strategies to ensure regulatory compliance and operational excellence through lean principles in a digitally native plant
- Review and approve documentation including procedures, deviation investigations, technical reports, change controls, qualification and validation protocols and summary reports
- Support the project team to deliver the facility to the site lead team ready to operate and on schedule
Basic Requirements:
- BS, MS, or PhD in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline, with 5+ years of experience in the biopharmaceutical industry
- Minimum of 3+ years in a people leadership role
- Experience in analytical method development for biological drug substance and drug product
Additional Skills/Preferences:
- Advanced degree (MS or PhD) in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline preferred
- Experience in GMP manufacturing operations and supporting regulatory inspections and audits
- Knowledge of manufacturing processes, lab scale models, and unit operations used in the manufacturing of biotech products
- Knowledge of laboratory scale models and commercial scale biotech manufacturing processes
- Strong written and verbal communication skills
- Ability to work on own initiative and as part of a process team consisting of a diverse group of management, production/science and engineering professionals
- Ability to respond quickly and proactively to changing priorities within a limited timeline
Additional Information:
- Travel is possible, but expected to be minimal
- Role is Monday through Friday onsite. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and/or off-hour work may be required.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Lilly is currently constructing an advanced manufacturing facility for monoclonal antibodies, and bioconjugates in Goochland County, Virginia. This facility is intended to provide capacity for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations.
Job Title: Associate Director – Technical Services/Manufacturing Science (TS/MS / MSAT) - Analytical Support
Organization Overview:
The TS/MS organization, also known externally as MSAT (Manufacturing Science and Technology) provides technical oversight to ensure robust and consistent biology and chemistry throughout all aspects of the manufacturing process. Through cross functional collaboration, TS/MS ensures the quality and safety of our products through process monitoring and knowledge to control, prevent and mitigate variability to deliver a reliable supply of medicine.
Responsibilities:
The Associate Director – TS/MS - Analytical Support, will lead a technical organization to provide oversight of biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations and quality functions. TS/MS is responsible for ensuring manufacturing processes run reliably in a state control through process monitoring supported through technical knowledge.
- Support site leadership to build a diverse and capable TS/MS organization with the necessary capability, capacity and culture to operate the facility to the highest standards of excellence
- Lead, develop and retain a high-performing team, fostering a culture of technical excellence, curiosity, accountability and continuous improvement
- Provide coaching, mentorship and performance management to direct reports, ensuring individuals are developed to their full potential, and the team is structured for long-term success
- Determine TS/MS staffing and resource needs to support process operations through facility startup to enable successful process qualifications and validations
- Support the development and implementation of robust control strategies to ensure regulatory compliance and operational excellence through lean principles in a digitally native plant
- Review and approve documentation including procedures, deviation investigations, technical reports, change controls, qualification and validation protocols and summary reports
- Support the project team to deliver the facility to the site lead team ready to operate and on schedule
Basic Requirements:
- BS, MS, or PhD in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline, with 5+ years of experience in the biopharmaceutical industry
- Minimum of 3+ years in a people leadership role
- Experience in analytical method development for biological drug substance and drug product
Additional Skills/Preferences:
- Advanced degree (MS or PhD) in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline preferred
- Experience in GMP manufacturing operations and supporting regulatory inspections and audits
- Knowledge of manufacturing processes, lab scale models, and unit operations used in the manufacturing of biotech products
- Knowledge of laboratory scale models and commercial scale biotech manufacturing processes
- Strong written and verbal communication skills
- Ability to work on own initiative and as part of a process team consisting of a diverse group of management, production/science and engineering professionals
- Ability to respond quickly and proactively to changing priorities within a limited timeline
Additional Information:
- Travel is possible, but expected to be minimal
- Role is Monday through Friday onsite. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and/or off-hour work may be required.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
See all 77+ H-1B Visa Technical Support Associate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Technical Support Associate Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Associate
Verify your degree meets specialty occupation
USCIS requires that a Technical Support Associate role normally requires a specific bachelor's degree, not just any degree. Pull the O*NET profile for this occupation and confirm your degree field aligns before applying to roles.
Check employer LCA filing history first
Before investing time in an application, search Migrate Mate to see which employers have filed Labor Condition Applications for Technical Support roles. This tells you who actually sponsors, not just who says they do.
Target E-Verify enrolled employers early
STEM OPT cap-gap protection and smooth H-1B transitions both depend on your employer being E-Verify enrolled. Confirm enrollment status before accepting an offer, not after the petition is already filed.
Document tiered support experience for RFEs
USCIS frequently issues Requests for Evidence for support roles, questioning whether the job truly requires a degree. Gather offer letters, org charts, and project documentation showing you perform systems analysis or network administration, not just ticket triage.
Look up prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job level. Run the OFLC Wage Search using the correct SOC code before your salary negotiation so you understand the floor the employer is already legally bound to meet.
Align your start date with the October 1 cap gap
If you're on OPT and selected in the H-1B lottery, your petition takes effect October 1. Negotiate your employment start date to land on or after that date so your authorization is continuous and your employer doesn't face a filing gap.
H-1B Visa Technical Support Associate: Frequently Asked Questions
Does a Technical Support Associate role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS scrutinizes support titles closely because some are filled without a degree requirement. Your offer letter and job description must specify that a bachelor's degree in computer science, information systems, or a related field is required, not preferred. Roles involving systems administration, network configuration, or enterprise software troubleshooting have a stronger case than general helpdesk positions.
Which employers are most likely to sponsor H-1B visas for Technical Support Associate jobs?
Enterprise software companies, managed service providers, cloud infrastructure firms, and large financial institutions with dedicated IT support functions file H-1B petitions for these roles most consistently. Migrate Mate shows verified Labor Condition Application filing history by employer and role, so you can filter for companies that have actually sponsored Technical Support positions rather than relying on job postings that mention sponsorship without a track record.
What happens to my H-1B status if I move from Tier 1 to Tier 2 support within the same employer?
A lateral move within the same employer generally doesn't require a new H-1B petition if the SOC code, location, and wage level remain the same. If your title changes significantly or your duties shift to a different occupational classification, your employer should file an amended petition with USCIS. Confirm with your employer's immigration counsel before accepting any internal transfer that changes your job duties substantially.
Can I switch employers while my H-1B transfer is pending for a Technical Support role?
Yes. Under the H-1B portability rule, you can start working for a new employer as soon as they file a non-frivolous H-1B transfer petition, provided your current H-1B was approved, you've been maintaining valid status, and you're transferring to a same or similar occupational classification. Keep copies of your new employer's I-129 receipt notice and your prior approval notice in case USCIS requests documentation.
How does the DOL prevailing wage apply to Technical Support Associate H-1B petitions?
Your employer must certify on the LCA that they'll pay you at least the prevailing wage for your SOC code, job level, and work location. Level 1 wages apply to entry-level roles with routine tasks under close supervision, while Level 2 applies to positions requiring independent judgment. Use the OFLC Wage Search to look up both levels before negotiations, since your employer cannot legally pay below the certified wage once the LCA is filed.