H-1B Visa Technical Support Associate Jobs
Technical Support Associate roles qualify for H-1B sponsorship when the position requires at least a bachelor's degree in computer science, information technology, or a related field. Many mid-size and enterprise tech employers file H-1B petitions for these roles, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Technical Support Specialist - Construction
Requisition ID: 4352
Job Location: Racine - Wisconsin - United States
Category for Job Posting: Dealer and Customer Service
Job Type for Job Posting: Full Time
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
- Provide expert technical advice to dealership service department personnel and Field Service team members,
- Provide input to improve reliability and serviceability of CNH Construction products, and
- Provide input to improve service information technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key Responsibilities
Job duties include:
- Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
- Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
- Striving to maximize customer uptime by providing the complete, correct response on first interaction.
- Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
- Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
- Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
- Becoming a “product expert" on assigned products.
- Other duties as assigned.
Experience Required
A qualified candidate will have:
- Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience.
- Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
- Desire to support dealership and customer operations.
- Excellent written and oral communication skills.
- Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
- Experience with remote support.
- Experience with dealership service department activities.
- A working knowledge of construction products and applications.
Pay Transparency
The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Job Description
Technical Support Specialist - Construction
Requisition ID: 4352
Job Location: Racine - Wisconsin - United States
Category for Job Posting: Dealer and Customer Service
Job Type for Job Posting: Full Time
About us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:
- Provide expert technical advice to dealership service department personnel and Field Service team members,
- Provide input to improve reliability and serviceability of CNH Construction products, and
- Provide input to improve service information technical training content based on experience with troubleshooting the product(s).
This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.
Key Responsibilities
Job duties include:
- Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering.
- Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
- Striving to maximize customer uptime by providing the complete, correct response on first interaction.
- Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
- Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
- Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
- Becoming a “product expert" on assigned products.
- Other duties as assigned.
Experience Required
A qualified candidate will have:
- Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience.
- Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
- Desire to support dealership and customer operations.
- Excellent written and oral communication skills.
- Excellent time management skills.
Preferred Qualifications
The preferred candidate will have:
- Experience with remote support.
- Experience with dealership service department activities.
- A working knowledge of construction products and applications.
Pay Transparency
The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Associate
Verify your degree meets specialty occupation
USCIS requires that a Technical Support Associate role normally requires a specific bachelor's degree, not just any degree. Pull the O*NET profile for this occupation and confirm your degree field aligns before applying to roles.
Check employer LCA filing history first
Before investing time in an application, search Migrate Mate to see which employers have filed Labor Condition Applications for Technical Support roles. This tells you who actually sponsors, not just who says they do.
Document tiered support experience for RFEs
USCIS frequently issues Requests for Evidence for support roles, questioning whether the job truly requires a degree. Gather offer letters, org charts, and project documentation showing you perform systems analysis or network administration, not just ticket triage.
Look up prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job level. Run the OFLC Wage Search using the correct SOC code before your salary negotiation so you understand the floor the employer is already legally bound to meet.
Technical Support Associate jobs are hiring across the US. Find yours.
Find Technical Support Associate JobsTechnical Support Associate H-1B Visa: Frequently Asked Questions
Does a Technical Support Associate role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS scrutinizes support titles closely because some are filled without a degree requirement. Your offer letter and job description must specify that a bachelor's degree in computer science, information systems, or a related field is required, not preferred. Roles involving systems administration, network configuration, or enterprise software troubleshooting have a stronger case than general helpdesk positions.
Which employers are most likely to sponsor H-1B visas for Technical Support Associate jobs?
Enterprise software companies, managed service providers, cloud infrastructure firms, and large financial institutions with dedicated IT support functions file H-1B petitions for these roles most consistently. Migrate Mate shows verified Labor Condition Application filing history by employer and role, so you can filter for companies that have actually sponsored Technical Support positions rather than relying on job postings that mention sponsorship without a track record.
What happens to my H-1B status if I move from Tier 1 to Tier 2 support within the same employer?
A lateral move within the same employer generally doesn't require a new H-1B petition if the SOC code, location, and wage level remain the same. If your title changes significantly or your duties shift to a different occupational classification, your employer should file an amended petition with USCIS. Confirm with your employer's immigration counsel before accepting any internal transfer that changes your job duties substantially.
Can I switch employers while my H-1B transfer is pending for a Technical Support role?
Yes. Under the H-1B portability rule, you can start working for a new employer as soon as they file a non-frivolous H-1B transfer petition, provided your current H-1B was approved, you've been maintaining valid status, and you're transferring to a same or similar occupational classification. Keep copies of your new employer's I-129 receipt notice and your prior approval notice in case USCIS requests documentation.
How does the DOL prevailing wage apply to Technical Support Associate H-1B petitions?
Your employer must certify on the LCA that they'll pay you at least the prevailing wage for your SOC code, job level, and work location. Level 1 wages apply to entry-level roles with routine tasks under close supervision, while Level 2 applies to positions requiring independent judgment. Use the OFLC Wage Search to look up both levels before negotiations, since your employer cannot legally pay below the certified wage once the LCA is filed.
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