H-1B Visa Technical Support Associate Jobs
Technical Support Associate roles qualify for H-1B visa sponsorship when the position requires at least a bachelor's degree in computer science, information technology, or a related field. Many mid-size and enterprise tech employers file H-1B petitions for these roles, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsOverview of Position
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.
Starting Pay: $18/hr.
This role follows a Hybrid Model, which will require going into the
Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339
What makes us different?
- Your medical benefits begin on your first day
- We provide excellent compensation and retirement programs
- We deliver exceptional paid time off
- We provide tuition reimbursement available after 6 months
What will be my duties and responsibilities in this job?
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
- Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
- Provide excellent customer service and ownership of technical support issues.
- Work well in a high energy, dynamic, and collaborative environment.
- Provide appropriate responses and expectations in a timely and efficient manner.
- Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
- Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.
What are the requirements needed for this position?
- 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
- Strong experience and working knowledge in one or more of the following technical specialty areas:
- PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
- Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle/e-readers, Fire Tablets.
- Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
- High school diploma or GED (post-secondary education preferred).
- Must be able to type 30-40 WPM.
What other skills/experience would be helpful to have?
- Bachelor’s degree preferred, Associates degree a plus.
- 1 year of experience in technical support role.
- Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
- Experience working within a support organization providing phone/chat/email based support to customers.
- Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
- Excellent verbal and written communication and interpersonal skills.
- Experience in writing technical documentation for inclusion in a Knowledge Base.
- Experience with providing training and coaching, either to customers or to internal colleagues.
- Able to collaborate, interact, cooperate and motivate across job functions and teams.
- Bilingual (Spanish and English) both written and verbal.
This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
Overview of Position
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support home and small business tools, applications, and devices? If this sounds like you, we have an opportunity that may interest you.
Starting Pay: $18/hr.
This role follows a Hybrid Model, which will require going into the
Atlanta office: 260 Interstate N Cir SE, Atlanta, GA 30339
What makes us different?
- Your medical benefits begin on your first day
- We provide excellent compensation and retirement programs
- We deliver exceptional paid time off
- We provide tuition reimbursement available after 6 months
What will be my duties and responsibilities in this job?
- Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
- Troubleshoot, diagnose, and resolve complex issues across a wide array of PC’s, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other business and personal devices.
- Provide excellent customer service and ownership of technical support issues.
- Work well in a high energy, dynamic, and collaborative environment.
- Provide appropriate responses and expectations in a timely and efficient manner.
- Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
- Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.
What are the requirements needed for this position?
- 6 months experience with customer service, troubleshooting, analytical, and problem-solving.
- Strong experience and working knowledge in one or more of the following technical specialty areas:
- PC Support: MS Windows, MS Office, Apple OS X, home and small business networking/Wi-Fi, printers, card readers, projectors, etc.
- Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle/e-readers, Fire Tablets.
- Smart Devices: voice assistants, smart lights, smart TV’s, wearable technologies and other automation systems.
- High school diploma or GED (post-secondary education preferred).
- Must be able to type 30-40 WPM.
What other skills/experience would be helpful to have?
- Bachelor’s degree preferred, Associates degree a plus.
- 1 year of experience in technical support role.
- Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
- Experience working within a support organization providing phone/chat/email based support to customers.
- Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
- Excellent verbal and written communication and interpersonal skills.
- Experience in writing technical documentation for inclusion in a Knowledge Base.
- Experience with providing training and coaching, either to customers or to internal colleagues.
- Able to collaborate, interact, cooperate and motivate across job functions and teams.
- Bilingual (Spanish and English) both written and verbal.
This is a Full-time job. Assurant's hours of operation are 24/7, 365 days per year. The 40-hour work week schedule would be within the hours of operation and may be subject to change based on business needs. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
See all 96+ H-1B Visa Technical Support Associate Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Technical Support Associate Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Technical Support Associate
Verify your degree meets specialty occupation
USCIS requires that a Technical Support Associate role normally requires a specific bachelor's degree, not just any degree. Pull the O*NET profile for this occupation and confirm your degree field aligns before applying to roles.
Check employer LCA filing history first
Before investing time in an application, search Migrate Mate to see which employers have filed Labor Condition Applications for Technical Support roles. This tells you who actually sponsors, not just who says they do.
Target E-Verify enrolled employers early
STEM OPT cap-gap protection and smooth H-1B transitions both depend on your employer being E-Verify enrolled. Confirm enrollment status before accepting an offer, not after the petition is already filed.
Document tiered support experience for RFEs
USCIS frequently issues Requests for Evidence for support roles, questioning whether the job truly requires a degree. Gather offer letters, org charts, and project documentation showing you perform systems analysis or network administration, not just ticket triage.
Look up prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job level. Run the OFLC Wage Search using the correct SOC code before your salary negotiation so you understand the floor the employer is already legally bound to meet.
Align your start date with the October 1 cap gap
If you're on OPT and selected in the H-1B lottery, your petition takes effect October 1. Negotiate your employment start date to land on or after that date so your authorization is continuous and your employer doesn't face a filing gap.
H-1B Visa Technical Support Associate: Frequently Asked Questions
Does a Technical Support Associate role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the role. USCIS scrutinizes support titles closely because some are filled without a degree requirement. Your offer letter and job description must specify that a bachelor's degree in computer science, information systems, or a related field is required, not preferred. Roles involving systems administration, network configuration, or enterprise software troubleshooting have a stronger case than general helpdesk positions.
Which employers are most likely to sponsor H-1B visas for Technical Support Associate jobs?
Enterprise software companies, managed service providers, cloud infrastructure firms, and large financial institutions with dedicated IT support functions file H-1B petitions for these roles most consistently. Migrate Mate shows verified Labor Condition Application filing history by employer and role, so you can filter for companies that have actually sponsored Technical Support positions rather than relying on job postings that mention sponsorship without a track record.
What happens to my H-1B status if I move from Tier 1 to Tier 2 support within the same employer?
A lateral move within the same employer generally doesn't require a new H-1B petition if the SOC code, location, and wage level remain the same. If your title changes significantly or your duties shift to a different occupational classification, your employer should file an amended petition with USCIS. Confirm with your employer's immigration counsel before accepting any internal transfer that changes your job duties substantially.
Can I switch employers while my H-1B transfer is pending for a Technical Support role?
Yes. Under the H-1B portability rule, you can start working for a new employer as soon as they file a non-frivolous H-1B transfer petition, provided your current H-1B was approved, you've been maintaining valid status, and you're transferring to a same or similar occupational classification. Keep copies of your new employer's I-129 receipt notice and your prior approval notice in case USCIS requests documentation.
How does the DOL prevailing wage apply to Technical Support Associate H-1B petitions?
Your employer must certify on the LCA that they'll pay you at least the prevailing wage for your SOC code, job level, and work location. Level 1 wages apply to entry-level roles with routine tasks under close supervision, while Level 2 applies to positions requiring independent judgment. Use the OFLC Wage Search to look up both levels before negotiations, since your employer cannot legally pay below the certified wage once the LCA is filed.