H-1B1 Chile Visa Customer Support Jobs
Customer Support roles qualify for H-1B1 Chile visa sponsorship when the position requires a relevant bachelor's degree, such as communications, business, or information systems. Chilean nationals benefit from no lottery, a rarely-filled 1,400-visa annual cap, and direct consulate processing, making sponsorship faster and more predictable than H-1B visa.
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Get Access To All JobsAbout Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the team
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
What you will do
- Help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Leaves Administration, and Disability Insurance. Ensures benefit plans are within the guidelines of Section 125, COBRA, HIPAA, FMLA, and any city, state, and federal laws
- Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
What you will need
- Bachelor's degree
- 1-4 years of customer support experience in the US benefits domain and should have:
- Extensive knowledge of employee benefits and applicable laws
- SHRM Certified Professional (SHRM-CP) certification credentials, Certified Employee Benefits Specialist (CEBS) certification credentials, or other relevant industry certification
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
#LI-Hybrid
Base Pay:
$22.19-$23.49
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the team
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
What you will do
- Help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Leaves Administration, and Disability Insurance. Ensures benefit plans are within the guidelines of Section 125, COBRA, HIPAA, FMLA, and any city, state, and federal laws
- Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
What you will need
- Bachelor's degree
- 1-4 years of customer support experience in the US benefits domain and should have:
- Extensive knowledge of employee benefits and applicable laws
- SHRM Certified Professional (SHRM-CP) certification credentials, Certified Employee Benefits Specialist (CEBS) certification credentials, or other relevant industry certification
- Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
#LI-Hybrid
Base Pay:
$22.19-$23.49
See all Customer Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support roles.
Get Access To All JobsTips for Finding Customer Support Jobs
Verify your degree supports the role
H-1B1 visa requires a specialty occupation, meaning your degree field must directly relate to customer support work. A communications, business, or information systems degree strengthens your case far more than an unrelated credential.
Target employers already filing LCAs
Search the OFLC Wage Search for certified Labor Condition Applications under customer support and client services occupation codes. Companies with recent LCA filings have already demonstrated willingness to sponsor H-1B1 Chile candidates.
Use Migrate Mate to find verified sponsors
Migrate Mate filters job listings by employers with active H-1B1 Chile filing history, so you're not cold-applying to companies that have never sponsored Chilean nationals in customer support roles.
Negotiate the LCA filing before accepting
Your employer files the LCA with DOL before your consulate appointment. Confirm this step is in the offer timeline, because without a certified LCA, your visa application can't proceed, regardless of how quickly the consulate schedules you.
Check your role against O*NET qualifications
Pull the O*NET occupation profile for your specific customer support title. The profile lists the minimum education required, which directly supports the specialty occupation argument your employer makes in the LCA.
Prepare bilingual credentials as a differentiator
Chilean candidates fluent in Spanish and English are competitive for customer support roles serving Latin American markets. Document your language proficiency formally, since employers can list bilingual requirements in the LCA, reinforcing the specialty occupation classification.
Frequently Asked Questions
Does a customer support role qualify as a specialty occupation for H-1B1 Chile?
It depends on how the role is defined. Generic call center work typically doesn't qualify, but customer support positions requiring a specific bachelor's degree in communications, business, information systems, or a related field do. Your employer must demonstrate in the LCA that the role requires that degree, not just prefers it.
How does H-1B1 Chile compare to H-1B for customer support roles?
H-1B1 Chile skips the lottery entirely, has a 1,400-visa annual cap that rarely fills, and is processed directly at the U.S. consulate in Santiago or another post, without a USCIS petition. For Chilean nationals in customer support, this means faster timelines and no random selection risk, though the specialty occupation requirement still applies.
Where can I find customer support jobs with H-1B1 Chile visa sponsorship?
Migrate Mate lists customer support roles from employers with verified H-1B1 Chile filing history, so you can focus your search on companies already familiar with the process. Cold-applying to companies with no prior H-1B1 experience significantly slows down the sponsorship conversation.
Can my employer file the H-1B1 LCA while I'm still interviewing?
No. The LCA is tied to a specific job offer, including a confirmed start date, work location, and wage. Your employer files with DOL only after extending an offer. Certification typically takes about seven business days, and that certified LCA is required before your consulate appointment can result in visa issuance.
What happens if my H-1B1 Chile visa expires before my employer files for renewal?
H-1B1 doesn't carry the same automatic cap-gap protection as H-1B. If your status expires, you'd need to depart and reapply at the consulate rather than extend status inside the U.S. Coordinating your renewal LCA filing well in advance of expiration avoids a gap in your ability to work legally.
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