H-1B1 Chile Visa Manager, Product Management Jobs
Manager, Product Management roles qualify for H-1B1 Chile visa sponsorship as specialty occupations requiring a relevant bachelor's degree or higher. Chilean nationals bypass the H-1B lottery entirely, with a dedicated 1,400-visa annual cap that historically goes unfilled and consulate processing in Santiago rather than a USCIS petition queue.
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About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business — retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform — the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
We are looking for a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across four high-volume, high-complexity contact domains.
This leader will define and deliver the agent-facing experience for these domains — reducing friction in how associates work, eliminating inconsistency in how issues are resolved, and building an AI-native UI that surfaces the right context, guidance, and resolution options to agents in real time. The north star is simple: every customer contact in these domains ends with a fast, consistent, on-brand resolution on first contact, demonstrating the very best of human and AI collaboration.
The current product does not exist in the form it needs to be. This leader will contribute to the overall platform vision, build the team around the key domains, set the roadmap, and drive execution — partnering closely with the customer-facing product teams that own the same domains on the customer self-service side, and with engineering, data science, and customer service operations.
Key job responsibilities
- Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types — from problem definition and strategy through requirements, development, launch, and continuous improvement.
- Build on an AI-native agent experience. Design and deliver resolutions embedded in an AI-led UI— surfacing relevant customer context and recommending resolution paths in real time— so that associates spend their time on attending to the customer, not managing the tool. Measure success through first contact resolution rates, handle time, and customer satisfaction.
- Drive workflow simplification. Eliminate the specialized tooling and routing dependencies that require associates to be trained on narrow issue types. Build upon the product model that enables associates to handle contacts across domains flexibly, without sacrificing resolution quality.
- Build the team. Hire and develop individual product managers for each domain, create clear ownership structures, establish product development processes, and build a high-performing PM team that operates ahead of engineering — not behind it.
- Partner cross-functionally. Work directly with the customer-facing product teams that own the consumer experience for these same domains to ensure agent tooling reflects and enables the customer experience being built. Partner with engineering, data and applied sciences, BI, UX, and customer service operations on roadmap sequencing, launch planning, and adoption.
- Deliver a key 2026 strategic initiative that supports a senior leadership commitment, requiring tight cross-functional coordination and on-time delivery.
- Represent your product portfolio in senior leadership reviews and planning cycles, authoring clear, data-backed product strategy documents and investment narratives.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 3+ years of team management experience
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience with AI/ML technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $197,900.00 - $267,800.00 USD annually
DESCRIPTION
About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business — retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform — the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
We are looking for a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across four high-volume, high-complexity contact domains.
This leader will define and deliver the agent-facing experience for these domains — reducing friction in how associates work, eliminating inconsistency in how issues are resolved, and building an AI-native UI that surfaces the right context, guidance, and resolution options to agents in real time. The north star is simple: every customer contact in these domains ends with a fast, consistent, on-brand resolution on first contact, demonstrating the very best of human and AI collaboration.
The current product does not exist in the form it needs to be. This leader will contribute to the overall platform vision, build the team around the key domains, set the roadmap, and drive execution — partnering closely with the customer-facing product teams that own the same domains on the customer self-service side, and with engineering, data science, and customer service operations.
Key job responsibilities
- Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types — from problem definition and strategy through requirements, development, launch, and continuous improvement.
- Build on an AI-native agent experience. Design and deliver resolutions embedded in an AI-led UI— surfacing relevant customer context and recommending resolution paths in real time— so that associates spend their time on attending to the customer, not managing the tool. Measure success through first contact resolution rates, handle time, and customer satisfaction.
- Drive workflow simplification. Eliminate the specialized tooling and routing dependencies that require associates to be trained on narrow issue types. Build upon the product model that enables associates to handle contacts across domains flexibly, without sacrificing resolution quality.
- Build the team. Hire and develop individual product managers for each domain, create clear ownership structures, establish product development processes, and build a high-performing PM team that operates ahead of engineering — not behind it.
- Partner cross-functionally. Work directly with the customer-facing product teams that own the consumer experience for these same domains to ensure agent tooling reflects and enables the customer experience being built. Partner with engineering, data and applied sciences, BI, UX, and customer service operations on roadmap sequencing, launch planning, and adoption.
- Deliver a key 2026 strategic initiative that supports a senior leadership commitment, requiring tight cross-functional coordination and on-time delivery.
- Represent your product portfolio in senior leadership reviews and planning cycles, authoring clear, data-backed product strategy documents and investment narratives.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 3+ years of team management experience
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience with AI/ML technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $197,900.00 - $267,800.00 USD annually
See all 48+ H-1B1 Chile Visa Manager, Product Management Jobs
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Get Access To All JobsTips for Finding Manager, Product Management Jobs
Verify your degree meets specialty occupation standards
Product management roles require a directly related degree field, not just any bachelor's. A degree in computer science, business administration, or engineering typically qualifies, but a general arts degree paired with unrelated work history may draw scrutiny at the consulate.
Pull your wage floor before salary negotiations
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and job title. Run the OFLC Wage Search for SOC code 11-3021 before negotiating an offer so you know the minimum that clears the compliance threshold.
Target employers already familiar with H-1B1 Chile filings
Use Migrate Mate to filter product management roles by employers with documented H-1B1 Chile LCA history, so you're not educating HR teams on a visa category they've never processed before.
Confirm your job description reflects managerial scope
The consular officer will assess whether your role genuinely requires theoretical and practical application of specialized knowledge. A job description heavy on execution tasks and light on strategic or cross-functional leadership can create specialty occupation questions during your visa interview.
Request LCA certification timing before accepting the offer
Your employer files the LCA with DOL before you can schedule your Santiago consulate appointment. Ask the hiring team for their expected LCA submission date during the offer stage so your start date accounts for DOL's seven-business-day certification window.
Prepare a portfolio of product ownership evidence for the interview
Consular officers sometimes probe specialty occupation for product roles that blur into project management. Bring documentation showing roadmap ownership, cross-functional decision authority, and outcomes tied to your degree discipline to reinforce the specialty occupation classification.
Frequently Asked Questions
Does a Manager, Product Management role qualify as a specialty occupation for H-1B1 Chile purposes?
Yes, provided the role requires a bachelor's degree or higher in a specific related field and the job duties reflect that requirement. Product management roles that involve strategic planning, technical roadmap ownership, or engineering coordination typically qualify. Roles framed primarily as project coordination without a degree-specific requirement can face consulate pushback on specialty occupation.
How does H-1B1 Chile differ from H-1B for a product management hire?
H-1B1 Chile skips the lottery entirely and has a separate 1,400-visa annual cap that rarely fills, so your employer doesn't gamble on a March registration. The application goes directly to the U.S. Embassy in Santiago rather than through a USCIS petition, which typically means faster processing. The trade-off is that H-1B1 does not allow dual intent, so you can't use it as a direct path toward a green card.
How can I find product management employers who sponsor H-1B1 Chile visas?
Migrate Mate lets you search product management openings filtered by employers with verified H-1B1 Chile LCA filing history, so you're targeting companies that have already navigated this specific visa category rather than starting from scratch with an unfamiliar HR team.
What documents does my employer need to prepare for an H-1B1 Chile product management filing?
Your employer must file a Labor Condition Application with DOL certifying the prevailing wage for your role and location, typically under SOC code 11-3021. They'll also need to prepare a support letter confirming the specialty occupation basis, your educational credentials, and the job offer. The full packet goes to the U.S. Embassy in Santiago rather than USCIS.
Can I switch employers while working in the U.S. on H-1B1 Chile as a product manager?
You can change employers, but H-1B1 Chile doesn't carry the same portability provisions as H-1B. Your new employer must file a fresh LCA and you'll need a new visa stamp before re-entering the country or, in some cases, before you begin work. Coordinating the timing of your transition with your new employer's LCA submission is essential to avoid a status gap.