H-2B Visa Front Desk Jobs
Front Desk jobs with H-2B visa sponsorship are concentrated in seasonal resorts, ski lodges, and beach hotels that rely on temporary foreign workers to staff peak seasons. Employers must obtain DOL labor certification before sponsoring you, and the 66,000-visa annual cap means timing your application early is critical.
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Get Access To All JobsFront Office Manager
DoubleTree by Hilton South Bend
Lead the Guest Experience. Drive Hilton Standards. Elevate Service.
At DoubleTree by Hilton South Bend, the Front Office is the heartbeat of the guest experience. We are seeking a polished, service-driven Front Office Manager who brings strong Hilton experience, a passion for guest satisfaction, and a proven ability to lead high-performing teams.
This role is ideal for a hospitality leader who thrives in a full-service environment, understands the direct impact of SALT scores and guest engagement, and leads from the front—visible, proactive, and solution-focused.
Why Join Us?
- Competitive salary
- Hilton Team Member travel program (global hotel discounts)
- Medical, dental, vision, and supplemental benefits
- Paid time off and holiday pay
- Career growth opportunities within AFP Management
- Newly renovated hotel with strong ownership support
- High-impact leadership role with visibility to executive team
Position Summary
The Front Office Manager is responsible for overseeing the daily operations of the Front Office, Concierge, and Uniformed Services. This includes ensuring all guests receive attentive, friendly, efficient, and courteous service throughout their stay while maximizing room revenue, occupancy, and overall guest satisfaction.
This role plays a critical part in driving Hilton brand standards, improving SALT scores, and creating a culture of service excellence.
Qualifications
Education & Experience
- Minimum 4 years of progressive hotel experience or related field
- OR 2–4 year degree with at least 1 year of related experience
- OR 2-year degree with 2+ years of related experience
- Previous supervisory experience required
- Hilton experience strongly preferred
- Full-service hotel experience highly preferred
Technical Skills
- Proficiency in Microsoft Word and Excel
- Experience with OnQ, PEP, and Delphi preferred
- Strong understanding of front office systems and reporting
Other Requirements
- Valid driver’s license required
Physical Requirements
- Long hours may be required based on business demands
- Light work: exerting up to 20 pounds of force occasionally
- Up to 10 pounds of force frequently or constantly
- Ability to lift, carry, push, pull, or move objects as needed
- Ability to stand and remain active for the entire shift
Mental & Leadership Requirements
- Ability to communicate clearly and professionally with guests and team members
- Strong decision-making skills in fast-paced environments
- Ability to multitask and meet deadlines consistently
- Skilled in anticipating, preventing, and resolving operational challenges
- Ability to interpret and act on financial and operational data
- Strong listening skills with the ability to resolve guest and employee concerns effectively
Key Responsibilities
Guest Experience & SALT Performance
- Lead the Front Office team in delivering exceptional guest experiences
- Drive and improve guest satisfaction scores (SALT) and service metrics
- Respond to guest concerns, complaints, and service recovery situations promptly
- Ensure a warm, welcoming, and personalized arrival experience for every guest
- Maintain strong lobby presence during peak times
Leadership & Team Development
- Recruit, interview, train, and develop Guest Services team members
- Motivate, coach, counsel, and discipline team members as needed
- Foster a positive, service-driven culture aligned with Hilton standards
- Ensure team appearance, professionalism, and engagement standards are met
Operations & Financial Performance
- Oversee daily Front Office operations including arrivals, departures, and group movements
- Manage scheduling, payroll, and labor productivity
- Monitor room revenue, occupancy, and forecasting
- Review reports including flash reports, house counts, and rate variances
- Ensure accuracy in cash handling, billing, and audit processes
Hilton Brand Standards & Compliance
- Ensure compliance with Hilton and AFP Management standards
- Support Hilton Honors and guest recognition programs
- Maintain communication with Housekeeping, Sales, Engineering, and Accounting
- Monitor VIP arrivals, special requests, and room assignments
- Participate in Manager on Duty (MOD) program
Additional Operational Responsibilities
- Maintain front desk and lobby presence during high-volume periods
- Oversee guest messaging, packages, and mail delivery
- Ensure proper key control, lost and found procedures, and safety compliance
- Monitor room statuses including out-of-order and discrepant rooms
- Assist in revenue forecasting and merchandising strategies
- Attend required meetings and provide ongoing team training
What Sets You Apart
- Proven ability to improve guest satisfaction scores
- Strong Hilton brand knowledge and service culture mindset
- Hands-on leadership style with strong floor presence
- Ability to lead through change and hold teams accountable
- Passion for hospitality and developing others
Schedule Expectations
- Must be flexible to work mornings, evenings, weekends, and holidays
- Participation in MOD schedule required
Equal Opportunity Employer
AFP Management and DoubleTree by Hilton South Bend are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Front Office Manager
DoubleTree by Hilton South Bend
Lead the Guest Experience. Drive Hilton Standards. Elevate Service.
At DoubleTree by Hilton South Bend, the Front Office is the heartbeat of the guest experience. We are seeking a polished, service-driven Front Office Manager who brings strong Hilton experience, a passion for guest satisfaction, and a proven ability to lead high-performing teams.
This role is ideal for a hospitality leader who thrives in a full-service environment, understands the direct impact of SALT scores and guest engagement, and leads from the front—visible, proactive, and solution-focused.
Why Join Us?
- Competitive salary
- Hilton Team Member travel program (global hotel discounts)
- Medical, dental, vision, and supplemental benefits
- Paid time off and holiday pay
- Career growth opportunities within AFP Management
- Newly renovated hotel with strong ownership support
- High-impact leadership role with visibility to executive team
Position Summary
The Front Office Manager is responsible for overseeing the daily operations of the Front Office, Concierge, and Uniformed Services. This includes ensuring all guests receive attentive, friendly, efficient, and courteous service throughout their stay while maximizing room revenue, occupancy, and overall guest satisfaction.
This role plays a critical part in driving Hilton brand standards, improving SALT scores, and creating a culture of service excellence.
Qualifications
Education & Experience
- Minimum 4 years of progressive hotel experience or related field
- OR 2–4 year degree with at least 1 year of related experience
- OR 2-year degree with 2+ years of related experience
- Previous supervisory experience required
- Hilton experience strongly preferred
- Full-service hotel experience highly preferred
Technical Skills
- Proficiency in Microsoft Word and Excel
- Experience with OnQ, PEP, and Delphi preferred
- Strong understanding of front office systems and reporting
Other Requirements
- Valid driver’s license required
Physical Requirements
- Long hours may be required based on business demands
- Light work: exerting up to 20 pounds of force occasionally
- Up to 10 pounds of force frequently or constantly
- Ability to lift, carry, push, pull, or move objects as needed
- Ability to stand and remain active for the entire shift
Mental & Leadership Requirements
- Ability to communicate clearly and professionally with guests and team members
- Strong decision-making skills in fast-paced environments
- Ability to multitask and meet deadlines consistently
- Skilled in anticipating, preventing, and resolving operational challenges
- Ability to interpret and act on financial and operational data
- Strong listening skills with the ability to resolve guest and employee concerns effectively
Key Responsibilities
Guest Experience & SALT Performance
- Lead the Front Office team in delivering exceptional guest experiences
- Drive and improve guest satisfaction scores (SALT) and service metrics
- Respond to guest concerns, complaints, and service recovery situations promptly
- Ensure a warm, welcoming, and personalized arrival experience for every guest
- Maintain strong lobby presence during peak times
Leadership & Team Development
- Recruit, interview, train, and develop Guest Services team members
- Motivate, coach, counsel, and discipline team members as needed
- Foster a positive, service-driven culture aligned with Hilton standards
- Ensure team appearance, professionalism, and engagement standards are met
Operations & Financial Performance
- Oversee daily Front Office operations including arrivals, departures, and group movements
- Manage scheduling, payroll, and labor productivity
- Monitor room revenue, occupancy, and forecasting
- Review reports including flash reports, house counts, and rate variances
- Ensure accuracy in cash handling, billing, and audit processes
Hilton Brand Standards & Compliance
- Ensure compliance with Hilton and AFP Management standards
- Support Hilton Honors and guest recognition programs
- Maintain communication with Housekeeping, Sales, Engineering, and Accounting
- Monitor VIP arrivals, special requests, and room assignments
- Participate in Manager on Duty (MOD) program
Additional Operational Responsibilities
- Maintain front desk and lobby presence during high-volume periods
- Oversee guest messaging, packages, and mail delivery
- Ensure proper key control, lost and found procedures, and safety compliance
- Monitor room statuses including out-of-order and discrepant rooms
- Assist in revenue forecasting and merchandising strategies
- Attend required meetings and provide ongoing team training
What Sets You Apart
- Proven ability to improve guest satisfaction scores
- Strong Hilton brand knowledge and service culture mindset
- Hands-on leadership style with strong floor presence
- Ability to lead through change and hold teams accountable
- Passion for hospitality and developing others
Schedule Expectations
- Must be flexible to work mornings, evenings, weekends, and holidays
- Participation in MOD schedule required
Equal Opportunity Employer
AFP Management and DoubleTree by Hilton South Bend are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Get Access To All JobsTips for Finding Front Desk Jobs
Verify your front desk credentials match DOL requirements
Your employer's H-2B visa petition must document that the front desk role is genuinely temporary. Pull your hospitality certifications and any guest-services training records now, because DOL scrutinizes whether foreign workers meet the job description the employer filed.
Target resort employers filing before the cap cutoff
H-2B visas are split into two 33,000-slot halves by fiscal year. Summer resort and ski lodge front desk positions fill the winter allocation fast, so identify employers who historically file in the October-to-November window to avoid cap exhaustion.
Search verified H-2B sponsors on Migrate Mate
Use Migrate Mate to filter front desk openings specifically tied to H-2B sponsorship history. You'll see which hospitality employers have filed labor certifications before, letting you skip unverified postings and focus on real seasonal opportunities.
Confirm the employer has filed the labor certification first
Before you accept any front desk offer, ask whether the employer has already received DOL temporary labor certification. Without that certified ETA 9142B, USCIS won't process the I-129 petition, and no visa gets issued regardless of your qualifications.
Check the prevailing wage using OFLC Wage Search
Your offered front desk wage must meet or exceed the DOL prevailing wage for that county and occupation code. Run the OFLC Wage Search before signing an offer so you can flag underpayment early, before the employer submits the petition.
Understand the 10-day pre-start grace period at entry
CBP admits H-2B workers up to 10 days before the employment start date on the petition. For front desk roles at seasonal properties, time your travel to arrive within that window so you're ready for check-in before peak-season opening day.
Frequently Asked Questions
How do I find front desk jobs with H-2B visa sponsorship?
Migrate Mate is the most direct way to find front desk roles tied to verified H-2B sponsorship. The platform filters listings by employers with documented labor certification history, so you're not guessing which hospitality properties actually go through the DOL and USCIS process to sponsor seasonal workers.
How does the H-2B cap affect front desk job seekers?
USCIS issues only 66,000 H-2B visas per fiscal year, split into two 33,000-visa halves for the winter and summer seasons. Front desk roles at ski resorts typically draw from the October-to-January filing window, which fills quickly. If the cap is hit before your employer's petition is processed, you'll need to wait for the next half-year allocation or for any supplemental cap visas Congress authorizes.
Can a seasonal resort sponsor me for a front desk role if I've never worked in the U.S. before?
Yes. H-2B sponsorship doesn't require prior U.S. work history. The employer must prove the position is temporary and that no qualified U.S. workers are available, not that you have existing U.S. experience. What matters is that your guest-services background and any relevant certifications match the job description the employer submitted to DOL on your behalf.
What happens to my H-2B status if the front desk season ends early?
If the employer ends your employment before the petition end date, your authorized stay ends with it. You have a three-day grace period after the job concludes to depart the country or transition to a different status. Front desk workers at resorts that close early due to weather or low bookings should confirm departure timing with their employer immediately to avoid overstay issues.
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