H-2B Visa Service Supervisor Jobs
Service Supervisor jobs with H-2B visa sponsorship are available across hospitality, resort, and food service operations that hire seasonal crews. Employers must obtain DOL labor certification before sponsoring workers, and the 66,000-visa annual cap fills fast, so timing your application to the correct semi-annual allotment is critical for this role.
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Get Access To All JobsINTRODUCTION
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
ABOUT OUR PROPERTY:
The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!
YOUR ROLE:
We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality to set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Responsibilities:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests. The Supervisor will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in.
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- Train and mentor the team of bell attendants to provide exceptional customer service
- Assist the management team in coordination of special events that will impact the arrival and departure of guests
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guests and employees and do more than just “the norm".
BASIC QUALIFICATIONS:
- Previous experience as a hotel Bell Attendant or Supervisor is a plus
- Hospitality industry experience is required
- Ability to remain calm and provide direction at all times
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
COMPENSATION:
$17.00 - $19.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
INTRODUCTION
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
ABOUT OUR PROPERTY:
The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!
YOUR ROLE:
We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality to set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Responsibilities:
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests. The Supervisor will welcome each guest to our hotel.
- If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
- You will be escorting and orienting the guest to the front desk for check-in.
- Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
- Train and mentor the team of bell attendants to provide exceptional customer service
- Assist the management team in coordination of special events that will impact the arrival and departure of guests
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- "Be the difference" with all guests and employees and do more than just “the norm".
BASIC QUALIFICATIONS:
- Previous experience as a hotel Bell Attendant or Supervisor is a plus
- Hospitality industry experience is required
- Ability to remain calm and provide direction at all times
- Ability to solve problems when they arise
- Ability to work in a team environment is a must
- Pleasant and helpful personality
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
COMPENSATION:
$17.00 - $19.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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Get Access To All JobsTips for Finding Service Supervisor Jobs
Document your supervisory experience precisely
H-2B visa petitions require employers to define the job in detail for DOL certification. Gather records showing you've directly supervised teams, assigned tasks, and managed shift schedules, since vague experience descriptions can weaken the employer's labor certification filing.
Target employers with recurring H-2B history
Resorts, amusement parks, and hospitality groups that file H-2B petitions every season already have established DOL relationships. Search Migrate Mate to find Service Supervisor roles at employers with active H-2B filing history before reaching out.
Apply well before the semi-annual cap opens
The 33,000-visa allotments for October 1 and April 1 can be exhausted within days. Coordinate with your prospective employer so they're ready to submit the temporary labor certification to DOL at least four months before your intended start date.
Verify the prevailing wage for your worksite location
DOL sets wages by occupation and county, and Service Supervisor rates vary significantly between rural resorts and urban hotel districts. Use the OFLC Wage Search to confirm your offered wage meets the area's prevailing rate before signing an offer letter.
Confirm the employer is E-Verify enrolled if required
Federal contractors and some state-specific employers must use E-Verify to confirm work authorization. Ask prospective employers about their E-Verify status during the offer stage, since unenrolled employers in mandatory states face compliance barriers that can delay your start.
Review your O*NET occupation profile before interviews
The O*NET profile for Service Supervisors outlines the core competencies DOL expects for this occupational classification. Reviewing it helps you speak directly to the duties listed in the employer's certified job order, which strengthens your credibility during the hiring process.
Frequently Asked Questions
How do I find Service Supervisor jobs with H-2B visa sponsorship?
Migrate Mate lets you search Service Supervisor openings specifically filtered for employers with H-2B sponsorship history. Because H-2B sponsorship requires employers to complete DOL labor certification before hiring, targeting companies that have filed before significantly improves your chances of finding a role that will actually go through the visa process.
How does the H-2B annual cap affect Service Supervisor applicants?
USCIS issues 66,000 H-2B visas per fiscal year, split into two 33,000-visa allotments for the October 1 and April 1 start periods. Hospitality and resort employers competing for summer season workers often exhaust the April allotment within the first few days it opens, so both you and your employer need to move quickly once a job offer is in place.
What qualifications do employers typically require for H-2B Service Supervisor roles?
Most employers sponsoring H-2B Service Supervisors require demonstrated experience supervising a team in a hospitality, food service, or facilities setting, since the DOL labor certification obligates the employer to define specific minimum requirements. Some roles also require familiarity with scheduling software or safety compliance procedures relevant to the seasonal operation.
Can I extend my H-2B status if the seasonal operation continues beyond the original end date?
H-2B status can be extended in increments up to the three-year maximum, but each extension requires the employer to file an amended petition with USCIS before your current authorized period expires. Extensions are not automatic, and the employer must still demonstrate that the temporary need for the position continues beyond the originally certified period.