Help Desk Analyst Jobs in New Jersey
Help Desk Analyst jobs in New Jersey are concentrated in Newark, Jersey City, and Princeton, where financial services firms, pharmaceutical companies, and large healthcare networks generate steady demand for technical support talent at every level from entry-level to senior systems analysts. Employers with deep roots in New Jersey, including Johnson & Johnson, Cognizant, and Prudential Financial, hire help desk analysts on an ongoing basis. The most sought-after specialties in the state are Active Directory administration, ITSM ticketing platforms, and end-user support for regulated industries. Scan the live roles below and apply to whichever ones fit.
Find Help Desk Analyst JobsOverview
Open roles16
Top employerCOREHIRE
Top cityMarlton, NJ
Cities hiring13
Work type86% On-site
Top industryEducation
Showing 5 of 16+ Help Desk Analyst jobs
Business Process Analyst/System Help Desk
We won't show you this job again
New 20h ago
Yusen Logistics
Business Process Analyst/System Help Desk
Secaucus, New Jersey
New 20h ago
089- Cinnaminson- Help Desk Support Analyst (Tier 1-2)
We won't show you this job again
New 21h ago
Forman Mills
089- Cinnaminson- Help Desk Support Analyst (Tier 1-2)
Cinnaminson, New Jersey
New 21h ago
Help Desk Support Engineer
We won't show you this job again
Added 6d ago
EMSL Analytical, Inc
Help Desk Support Engineer
Cinnaminson, New Jersey
Added 6d ago
Help Desk Technician
We won't show you this job again
Added 6d ago
Jersey Mike's
Help Desk Technician
Tinton Falls, New Jersey
Added 6d ago
IT Help Desk Support
We won't show you this job again
Added 1w ago
Swatch Group
IT Help Desk Support
Secaucus, New Jersey
Added 1w ago
New 20h ago
Business Process Analyst/System Help Desk
Yusen Logistics·Secaucus, New Jersey
Job functions:
$78k - $80k/yr
Bachelor's degree
10,000+ employees
Job Description
Overview:
The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.
Responsibilities:
Qualifications and Requirements:
NYK offers a generous Employee Benefits Package including:
About NYK Group Americas Inc.
NYK Line
NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Position Summary:
The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.
Essential Job Functions:
- Participate in regular BPM Team meetings to share project status, risks, issues, present proposed solution, and to collaborate on business process and system issues and improvements.
- Conduct regular (e.g., weekly) project meetings in the office with other project stakeholders / departments as needed. Facilitate meetings, capture and investigate issues, and identify / demonstrate solutions.
- Document and communicate business requirements with NBSA for local system enhancements through meetings ensure clear understanding of business needs. In partnership with NBSA, review UAT demonstrations prior to testing; build and share understanding of system enhancement and expected functionality.
- Conduct UAT for system enhancement/system defect tickets. Share details of UAT defects with NBSA through tickets/email and meetings to access priority of defects and identify next steps to resolve defects together with NBSA.
- Collaborate with NSA BPM Manager / Supervisor and other members in the Secaucus office for project planning.
Below is a summary of the remaining responsibilities:
-
Execute / Coordinate
- Resolution of issues / completion of requests from business teams related to business processes or systems.
- Projects relating to business process improvement and / or system enhancement.
- Creation of Project Plans for system releases and ad-hoc projects.
- Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required.
- Business analysis to identify issues and propose solutions.
- Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements.
- Business Requirements documentation.
- Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval
- Sign off on Business Requirements, QA test scenarios, QA test results.
- Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
-
Provide management and status reports
- Communicate status, risks / issues, and remediation plans to management.
- Monitor and measure business process efficiency through key performance indicators (KPIs).
- Escalate any project or activity that is not meeting expectations in schedule or quality.
-
Monitor and provide directions on
- Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders.
- Identify and communicate business priority for system enhancements for given Business domain.
- Gather and identify business KPI definition for given Business domain.
-
Direct and provide leadership of teams
- Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors.
- Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required.
- Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.
Salary Range: $78,000 - $80,000
Qualifications and Requirements:
- Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
- Positive Attitude - maintains a can-do attitude and inspires others when presented with challenges or obstacles.
- Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
- Results Orientated - does not disregard need for strategy and planning but is most passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
- Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
- Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
- Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision-making process and is likely to lead to a positive outcome.
- Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred but not required).
- Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
- Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.
Preferred Education:
- Bachelor's Degree Required.
Work Experience:
- 2+ yars of Business Analyst experience preferred and/or Shipping Business experience.
Benefits:
NYK offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision
- 401(k) with a company match and Pension Plan
- Flexible Spending Accounts, Life Insurance, Tuition Assistance Program, Vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About NYK Group Americas Inc.
Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.
NYK Line
NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Yusen Logistics
Business Process Analyst/System Help Desk
Secaucus, New Jersey
New 20h ago10,000+ employees
Job functions:
$78k - $80k/yr
Bachelor's degree
Job Description
Overview:
The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.
Responsibilities:
Qualifications and Requirements:
NYK offers a generous Employee Benefits Package including:
About NYK Group Americas Inc.
NYK Line
NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Position Summary:
The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems including PRESTO, TOM, and other local systems. The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement. The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities. The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI. In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.
Essential Job Functions:
- Participate in regular BPM Team meetings to share project status, risks, issues, present proposed solution, and to collaborate on business process and system issues and improvements.
- Conduct regular (e.g., weekly) project meetings in the office with other project stakeholders / departments as needed. Facilitate meetings, capture and investigate issues, and identify / demonstrate solutions.
- Document and communicate business requirements with NBSA for local system enhancements through meetings ensure clear understanding of business needs. In partnership with NBSA, review UAT demonstrations prior to testing; build and share understanding of system enhancement and expected functionality.
- Conduct UAT for system enhancement/system defect tickets. Share details of UAT defects with NBSA through tickets/email and meetings to access priority of defects and identify next steps to resolve defects together with NBSA.
- Collaborate with NSA BPM Manager / Supervisor and other members in the Secaucus office for project planning.
Below is a summary of the remaining responsibilities:
-
Execute / Coordinate
- Resolution of issues / completion of requests from business teams related to business processes or systems.
- Projects relating to business process improvement and / or system enhancement.
- Creation of Project Plans for system releases and ad-hoc projects.
- Regular status meetings with key stakeholders within the business teams and with Business Process Management (BPM) team in Tokyo and IT teams, as required.
- Business analysis to identify issues and propose solutions.
- Business Requirements gathering from Business Subject Matter Experts (SMEs) to support Business Process improvements.
- Business Requirements documentation.
- Collection and analysis of business justification for system enhancements including return on investment (ROI) calculation (quantified business benefits vs. cost of system enhancement) to provide to management for approval
- Sign off on Business Requirements, QA test scenarios, QA test results.
- Sign off on User Acceptance Testing (UAT) – develop and execute user acceptance plans to prove that user requirements and specifications have been properly developed and are ready for production deployment.
-
Provide management and status reports
- Communicate status, risks / issues, and remediation plans to management.
- Monitor and measure business process efficiency through key performance indicators (KPIs).
- Escalate any project or activity that is not meeting expectations in schedule or quality.
-
Monitor and provide directions on
- Create enhancement or defect tickets for system changes, monitor status of tickets, perform necessary follow-up actions, and provide status back to business stakeholders.
- Identify and communicate business priority for system enhancements for given Business domain.
- Gather and identify business KPI definition for given Business domain.
-
Direct and provide leadership of teams
- Liaise with external and internal parties such as internal North/South America (NSA) RORO Business SMEs, NSA RORO Management, and BPM team in Tokyo, as well as external Customers and Vendors.
- Facilitate and / or participate in regular status meetings with NSA RORO Business SMEs, BPM, and IT, as required.
- Work with NSA BPM management to define overall priority and direction for business initiatives such as process optimization and system enhancement definition.
Salary Range: $78,000 - $80,000
Qualifications and Requirements:
- Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
- Positive Attitude - maintains a can-do attitude and inspires others when presented with challenges or obstacles.
- Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
- Results Orientated - does not disregard need for strategy and planning but is most passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
- Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
- Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
- Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision-making process and is likely to lead to a positive outcome.
- Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred but not required).
- Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
- Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.
Preferred Education:
- Bachelor's Degree Required.
Work Experience:
- 2+ yars of Business Analyst experience preferred and/or Shipping Business experience.
Benefits:
NYK offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision
- 401(k) with a company match and Pension Plan
- Flexible Spending Accounts, Life Insurance, Tuition Assistance Program, Vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About NYK Group Americas Inc.
Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.
NYK Line
NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
See All 16 Help Desk Analyst Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Marlton
2 jobsSecaucus
2 jobsCinnaminson
2 jobsParamus
1 jobTrenton
1 jobWyckoff
1 jobElizabeth
1 jobHackensack
1 jobKenilworth
1 jobJersey City
1 jobMount Laurel
1 jobTinton Falls
1 jobTownship of Lawrence
1 jobHelp Desk Analyst Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Technology & Software
What New Jersey Employers Look For
The qualifications that appear most often in help desk analyst jobs across New Jersey.
- CompTIA A+ or equivalent entry-level IT certification recognized by New Jersey employers
- Proven experience troubleshooting Windows OS, hardware, and enterprise software environments
- Familiarity with ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
- Strong verbal and written communication skills for end-user and stakeholder support
- Associate or bachelor's degree in information technology, computer science, or related field
- Experience supporting remote users via VPN, remote desktop, and collaboration tools
Help Desk Analyst Jobs in New Jersey: Frequently Asked Questions
How do you become a help desk analyst in New Jersey?
Most New Jersey employers expect at least a CompTIA A+ certification and an associate degree in information technology or a related field, though neither is state-licensed or regulated by a New Jersey board. The typical path is to earn that foundational certification, build hands-on experience through an internship or help desk role at a New Jersey company, and add certifications in ITSM platforms or Microsoft environments to advance.
Which companies hire help desk analysts in New Jersey?
New Jersey help desk analyst roles are posted by COREHIRE, Wachter, and Ellucian and others right now, based on current listings on Migrate Mate as of September 2026. New Jersey's concentration of pharmaceutical, financial services, and healthcare employers means demand is consistent and rarely limited to one sector or company size.
Which New Jersey cities have the most help desk analyst jobs?
Marlton, Secaucus, and Cinnaminson account for the largest share of help desk analyst openings in New Jersey. Newark and Jersey City draw volume from financial services and corporate headquarters, while Princeton and its surrounding corridor are anchored by pharmaceutical companies and research institutions that maintain large internal IT support operations.
Are there remote help desk analyst jobs in New Jersey?
Yes, and more than most fields, since help desk analyst work is desk-based and well-suited to remote delivery. About 14% of help desk analyst openings tied to New Jersey are remote or hybrid as of September 2026, reflecting how broadly New Jersey employers have adopted flexible support models. Tier-one and tier-two support positions are the most commonly offered remotely.
How can I get hired as a help desk analyst in New Jersey with little or no experience?
The most realistic entry path is to earn a CompTIA A+ certification and apply to New Jersey's large IT managed service providers and hospital networks, which regularly hire at the associate support level. Roles titled desktop support technician or IT support specialist at organizations like Atlantic Health System or RWJBarnabas Health provide structured exposure that leads directly to help desk analyst positions, and a home lab or documented personal project can substitute for formal work history.
Where can I find and apply to help desk analyst jobs in New Jersey?
You can find and apply to help desk analyst jobs in New Jersey on Migrate Mate, which lists current openings tied to the state. Search the available roles, identify the ones that match your experience and preferred location or work arrangement, and apply directly through each listing.
See All 16 Help Desk Analyst Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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