About NDC

Neighborhood Development Center (NDC) is a nonprofit community development financial institution that provides integrated business services to help low-income and historically underserved entrepreneurs start and grow businesses in their neighborhoods. These businesses strengthen the economic and social fabric of their communities. Learn more at www.ndc-mn.org

Position Summary

The Human Resources Manager is responsible for managing NDC’s day-to-day HR function and delivering responsive, consistent, and compliant people practices. Reporting to the Chief of Program & Innovation, the Manager serves as the primary HR resource for employees and managers and oversees recruitment, onboarding, employee relations, benefits and leave administration, performance management, HR systems, records, and compliance. This is a hands-on role for an experienced HR generalist who can work independently, provide sound guidance, and improve established HR processes through consistent execution. The HR Manager is an advisor to the NDC executive leadership team.

Essential Responsibilities

• Manage day-to-day human resources operations and execute HR priorities in alignment with NDC’s mission, values, policies, and strategic goals.
• Supervise HR staff, contractors, or interns if assigned.
• Serve as the primary HR partner to managers and employees, providing practical guidance on performance management, employee relations, conflict resolution, documentation, corrective action, and workplace concerns.
• Lead full-cycle recruitment, including updating job descriptions, posting positions, coordinating interviews, supporting selection decisions, preparing offers, and overseeing onboarding and orientation.
• Administer employee benefits, retirement plans, leaves of absence, accommodations, workers’ compensation coordination, and employee benefit communications in partnership with vendors and internal stakeholders.
• Coordinate HRIS, personnel records, payroll-related changes, time-off administration, reporting, and data audits to maintain accurate and timely employee information.
• Support the performance management cycle, employee engagement activities, recognition efforts, professional development, and manager training, including the NDC Next Level Leaders program.
• Maintain and update policies, procedures, forms, and the employee handbook; communicate changes and support consistent application across departments.
• Monitor compliance with federal, state, and local employment laws and requirements, including wage and hour, protected leave, accommodations, safety documentation, records retention, and required notices; escalate complex or high-risk matters to leadership or legal counsel.
• Conduct or coordinate workplace reviews and investigations, document findings, and recommend fair, consistent, and legally sound next steps.
• Prepare HR reports and analyze workforce metrics such as headcount, turnover, recruiting activity, leave, compensation, and engagement trends.
• Support compensation benchmarking, job classification, annual benefit renewal, organizational planning, and other cross-functional projects. Support completion of form 5500 annual report.
• Manage relationships with HR vendors, benefit brokers, payroll partners, background-check providers, and employment counsel; supervise HR support staff, interns, or contractors if assigned.
• Manage HR-related budgets, audits, insurance renewals, and special projects

Required Qualifications

• Bachelor’s degree in human resources, business administration, organizational leadership, or a related field, or an equivalent combination of education and directly relevant experience.
• At least five years of progressive human resources generalist experience, including substantial responsibility for employee relations and HR operations.
• Working knowledge of federal and Minnesota employment laws and the ability to research and apply new requirements.
• Strong written and verbal communication, judgment, critical thinking, problem-solving, organization, and relationship-building skills.
• Ability to manage sensitive information with discretion and work effectively with employees and leaders from diverse backgrounds.
• Proficiency with HR information systems, Microsoft 365, reporting tools, and accurate employee-record management.

Preferred Qualifications

• SHRM-CP, PHR, or comparable HR certification.
• Experience in a nonprofit, CDFI, community development, or other mission-driven organization.
• Experience as a standalone HR practitioner or primary HR partner in a small or midsize organization.
• Experience improving HR processes, administering an HRIS, and coordinating with payroll and benefit vendors.

Core Competencies

• Trusted advisor with a service-oriented and solutions-focused approach.
• Sound judgment, confidentiality, accountability, and attention to detail.
• Ability to balance employee experience, organizational needs, compliance, and practical risk management.
• Cultural humility and commitment to equitable, inclusive, and respectful workplace practices.
• Ability to prioritize competing demands, work independently, and follow through in a changing environment.

Working Relationships and Scope

This role serves as NDC’s primary internal human resources resource and trusted advisor to leaders, managers, and employees. The position is an advisor to the Executive Leadership Team and works closely with Finance, Operations, department leaders, benefits and payroll partners, legal counsel, and other external vendors. The role handles sensitive employee information and must exercise sound judgment, discretion, consistency, and confidentiality.

Benefits

NDC offers a competitive benefits package that may include:

o Comprehensive medical, dental, vision, and life insurance coverage

o Health Savings Account (HSA)

o Teladoc virtual healthcare services, providing convenient access to licensed physicians, including virtual visits and in-home care when medically appropriate.

o 401(K)

o Paid Time Off (PTO)

o Paid holidays

o Disability and life insurance

o Employee Assistance

o Professional Development (TBD)

o Earned Sick and Safe Time (ESST)

o Earned Paid Family Medical Leave (PFML)

Neighborhood Development Center (NDC) supports entrepreneurs and small business owners, particularly those from underserved communities through training, lending, business development services, and access to resources that help businesses start, grow, and thrive.

As the Human Resources Manager, you will play a key role in supporting the employees who will make this mission possible. Working closely with leaders and staff, you will help foster an inclusive, supportive, and engaging workplace by providing guidance on employee relations, talent acquisition, performance management, compliance, and day-to-day HR operations.

This role offers an opportunity to build strong relationships across the organization, improve HR processes, support employee development, and help create a positive employee experience that reflects NDC's values. If you enjoy partnering with leaders, solving problems, and making a meaningful impact through people, we'd love to have you on our team.

Equal Employment Opportunity

All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Neighborhood Development Center’s policy on equal Employment Opportunity (EOE/AA) prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Disclaimer

This position description summarizes the primary duties and qualifications of the role. It is not intended to be an exhaustive list of all responsibilities. Duties may change based on organizational needs at any time, and reasonable accommodation may be provided to qualified individuals with disabilities in accordance with applicable law.