Information and Referral Specialist Jobs
Information and referral specialist jobs are open across community services, healthcare, and social services nonprofits, at every level from entry-level to senior specialist, with specializations in crisis support, resource navigation, and community outreach. Find a role that fits below and apply directly.
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FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.
Job Summary:
The referral and scheduling training specialist coordinates the design, development, and training of all Referral, Scheduling and Specialty scheduling positions. This includes Referrals, Outpatient scheduling, and specialty clinic will include EPIC training, accurate patient scheduling and registration, referral authorization, insurance verification, financial counseling and clearance, accurate patient estimates and point of service collections.
Education and/or Experience Requirements:
Required: Bachelor’s degree or equivalent of 6+ years of related experience.
Preferred: Demonstrated knowledge of Medical terminology; advanced demonstrated proficiency in EPIC; previous medical reception/ patient registration, call center and hospital scheduling experience required; and excellent Customer Service Skills
Compensation & Benefits
- Pay Range: $27.97-$41.34
- Excellent health, dental, and vision benefits
- Retirement plan with employer contributions
- Generous paid time off
Why Prosser?
Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.
Community Highlights:
- Friendly, welcoming community at the heart of Washington wine country
- 300 days of sunshine with easy access to the Yakima River and outdoor recreation
- Just 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)
- Cost of living 18% lower than the national average
- Quick 30-minute flights to Seattle, WA, or Portland, OR
- National recognition:
- #1 Best Suburbs to Buy a House in WA (Niche)
- #1 Best Places to Live in WA (AreaVibes)
- #1 Most Secure Mid-Sized City in the U.S.
Join Our Team!
At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.
Information and Referral Specialist Jobs by Experience Level
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Find JobsInformation and Referral Specialist Job Market
Who's Hiring
- PetVet Care Centers19
- Leadling12
- MYCHN8
- Abound Health8
- Alpaca Health6
Top Industries Hiring
- Healthcare & Medical Services
- Non-Profit & Social Services
- Consumer Goods
- Agriculture & Farming
- Technology & Software
What Employers Look For
The qualifications that appear most often in information and referral specialist jobs.
- Associate or bachelor's degree in social work, human services, or a related field
- Experience maintaining or searching a community resource database such as iCarol or Refer360
- Strong active listening and telephone communication skills for high-volume call environments
- AIRS Certified Information and Referral Specialist (CIRS) credential preferred or required
- Ability to assess caller needs and match them to appropriate community services quickly
- Bilingual proficiency in English and Spanish or another language for underserved populations
Tips for Your Information and Referral Specialist Job Search
Tailor your resume to resource navigation
Highlight your experience maintaining and updating community resource databases, not just general customer service. Hiring managers for this role want to see that you can assess client needs quickly and match them to the right services, so make that skill visible.
Get your AIRS certification before applying
The Alliance of Information and Referral Systems certification signals to employers that you meet the professional standard for this field. Many postings list it as preferred or required, and having it puts your application ahead of candidates with comparable experience but no credential.
Apply early to roles that fit
Migrate Mate lists information and referral specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name 211 or 211 experience
Employers running 211 helplines or similar warm-referral systems list very specific platform and call-handling expectations. If you have that background, name 211 explicitly in your resume summary so it surfaces in applicant tracking system searches before a recruiter ever reads your file.
Prepare a scenario answer about a difficult referral
Interviewers for this role almost always ask how you handled a caller whose needs did not match any available service. Prepare a specific, real example that shows your ability to triage, de-escalate, and document the interaction, because abstract answers do not hold up in this round.
Negotiate schedule flexibility, not just pay
Many information and referral specialist roles involve rotating shifts or evening and weekend coverage. Before you accept an offer, ask directly about shift scheduling, coverage expectations during high-volume periods, and whether scheduling preferences are honored after a probationary period.
Information and Referral Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most information and referral specialists?
PetVet Care Centers, Leadling, and MYCHN are hiring the most information and referral specialists right now, with openings concentrated in Texas, Florida, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Community action agencies, United Way affiliates, and regional 211 providers make up a large share of active employers.
How many information and referral specialist jobs are remote?
About 52% of information and referral specialist openings are fully remote or hybrid as of November 2026, with remote availability highest for 211 call center roles and resource database management positions. Roles that require in-person client intake or community outreach are still predominantly on-site or hybrid.
How do you become an information and referral specialist?
Start by earning an associate or bachelor's degree in social work, human services, or a related field, since most employers require at least one of those as a baseline. Gain direct experience through volunteer or entry-level work at a 211 center, community action agency, or social services nonprofit. Pursue AIRS certification to meet the professional standard the field expects, and build familiarity with resource database platforms commonly used in call center environments.
Can you get hired as an information and referral specialist with no experience?
Yes, some entry-level postings will hire candidates with no direct experience if you have a relevant degree and strong communication skills. Volunteering at a crisis line, 211 service, or community resource center gives you the call-handling and documentation exposure hiring managers want to see. Emphasizing any customer service, case management, or database work from other roles helps close the experience gap in your application.
What does the information and referral specialist interview process look like?
Most employers run a phone screen followed by one or two in-person or video interviews. You should expect scenario-based questions testing how you assess caller needs, handle distressed clients, and document referrals accurately. Some organizations include a short role-play exercise where you work through a simulated intake call. Final-round interviews sometimes involve a panel from operations, program management, and HR.
Where can I find and apply to information and referral specialist jobs?
You can find and apply to information and referral specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience, location, and specialization, then apply directly to each one that fits.
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