Manager, Product Management Jobs in Washington
Manager, Product Management jobs in Washington are open across Seattle, Bellevue, and Kirkland and other Washington metros, with employers like Amazon, TikTok, and Google hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 747+ Manager, Product Management jobs
DESCRIPTION
About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business — retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform — the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
We are looking for a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across four high-volume, high-complexity contact domains.
This leader will define and deliver the agent-facing experience for these domains — reducing friction in how associates work, eliminating inconsistency in how issues are resolved, and building an AI-native UI that surfaces the right context, guidance, and resolution options to agents in real time. The north star is simple: every customer contact in these domains ends with a fast, consistent, on-brand resolution on first contact, demonstrating the very best of human and AI collaboration.
The current product does not exist in the form it needs to be. This leader will contribute to the overall platform vision, build the team around the key domains, set the roadmap, and drive execution — partnering closely with the customer-facing product teams that own the same domains on the customer self-service side, and with engineering, data science, and customer service operations.
Key job responsibilities
- Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types — from problem definition and strategy through requirements, development, launch, and continuous improvement.
- Build on an AI-native agent experience. Design and deliver resolutions embedded in an AI-led UI— surfacing relevant customer context and recommending resolution paths in real time— so that associates spend their time on attending to the customer, not managing the tool. Measure success through first contact resolution rates, handle time, and customer satisfaction.
- Drive workflow simplification. Eliminate the specialized tooling and routing dependencies that require associates to be trained on narrow issue types. Build upon the product model that enables associates to handle contacts across domains flexibly, without sacrificing resolution quality.
- Build the team. Hire and develop individual product managers for each domain, create clear ownership structures, establish product development processes, and build a high-performing PM team that operates ahead of engineering — not behind it.
- Partner cross-functionally. Work directly with the customer-facing product teams that own the consumer experience for these same domains to ensure agent tooling reflects and enables the customer experience being built. Partner with engineering, data and applied sciences, BI, UX, and customer service operations on roadmap sequencing, launch planning, and adoption.
- Deliver a key 2026 strategic initiative that supports a senior leadership commitment, requiring tight cross-functional coordination and on-time delivery.
- Represent your product portfolio in senior leadership reviews and planning cycles, authoring clear, data-backed product strategy documents and investment narratives.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 3+ years of team management experience
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience with AI/ML technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $197,900.00 - $267,800.00 USD annually
DESCRIPTION
About the Organization
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business — retail, devices, digital products, business, and drivers. Our Associate Experience team owns the product strategy, tooling, and AI systems that define how Customer Service agents work: what information they can access, what actions they can take, and how effectively they resolve customer issues on first contact.
At the center of this is our associate-facing customer service platform — the primary interface through which agents across the globe handle customer contacts across chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI era: moving from rigid, domain-specific workflows toward a flexible, intelligent experience where AI and human agents work side by side to deliver faster, more consistent, and higher-quality customer outcomes.
We are looking for a Sr. Manager, Product Management Tech to own the product strategy and execution for our associate platform across four high-volume, high-complexity contact domains.
This leader will define and deliver the agent-facing experience for these domains — reducing friction in how associates work, eliminating inconsistency in how issues are resolved, and building an AI-native UI that surfaces the right context, guidance, and resolution options to agents in real time. The north star is simple: every customer contact in these domains ends with a fast, consistent, on-brand resolution on first contact, demonstrating the very best of human and AI collaboration.
The current product does not exist in the form it needs to be. This leader will contribute to the overall platform vision, build the team around the key domains, set the roadmap, and drive execution — partnering closely with the customer-facing product teams that own the same domains on the customer self-service side, and with engineering, data science, and customer service operations.
Key job responsibilities
- Own the product strategy and roadmap for the associate platform across digital products, devices, subscriptions, and account contact types — from problem definition and strategy through requirements, development, launch, and continuous improvement.
- Build on an AI-native agent experience. Design and deliver resolutions embedded in an AI-led UI— surfacing relevant customer context and recommending resolution paths in real time— so that associates spend their time on attending to the customer, not managing the tool. Measure success through first contact resolution rates, handle time, and customer satisfaction.
- Drive workflow simplification. Eliminate the specialized tooling and routing dependencies that require associates to be trained on narrow issue types. Build upon the product model that enables associates to handle contacts across domains flexibly, without sacrificing resolution quality.
- Build the team. Hire and develop individual product managers for each domain, create clear ownership structures, establish product development processes, and build a high-performing PM team that operates ahead of engineering — not behind it.
- Partner cross-functionally. Work directly with the customer-facing product teams that own the consumer experience for these same domains to ensure agent tooling reflects and enables the customer experience being built. Partner with engineering, data and applied sciences, BI, UX, and customer service operations on roadmap sequencing, launch planning, and adoption.
- Deliver a key 2026 strategic initiative that supports a senior leadership commitment, requiring tight cross-functional coordination and on-time delivery.
- Represent your product portfolio in senior leadership reviews and planning cycles, authoring clear, data-backed product strategy documents and investment narratives.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 3+ years of team management experience
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
- Experience with AI/ML technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: $197,900.00 - $267,800.00 USD annually
See All 747+ Manager, Product Management Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsManager, Product Management Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Manager, Product Management Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon274
- TikTok32
- Google29
- Amazon Web Services23
- Apple23
Top Industries Hiring
- Technology & Software231
- Retail40
- Banking & Financial Services31
- Electronics & Hardware31
- Distribution & Wholesale24
What Washington Employers Look For
The qualifications that appear most often in Manager, product management jobs across Washington.
- 3 to 7 years of product management experience with demonstrated ownership of a full product lifecycle
- Proficiency with roadmapping and project tools such as Jira, Aha, or Productboard
- Experience with agile and scrum methodologies in a cross-functional team environment
- Ability to write product requirements documents and translate business goals into technical specifications
- Bachelor's degree in business, computer science, engineering, or a related field
- Experience with user research methods, A/B testing frameworks, and data analysis tools such as Looker or Mixpanel
Manager, Product Management Jobs in Washington: Frequently Asked Questions
How many Manager, product management jobs are there in Washington?
There are 747+ Manager, product management openings in Washington on Migrate Mate as of June 2026, with the most roles in Seattle, Bellevue, and Kirkland. New positions post regularly as employers across Washington hire.
How much do Manager, product managements make in Washington?
Manager, product managements in Washington earn a median of about $172,270 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $98,220 for the lowest 10% to over $293,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which Washington cities have the most Manager, product management jobs?
Seattle, Bellevue, and Kirkland have the most Manager, product management openings in Washington right now, with additional roles spread across smaller metros statewide.
Which companies hire Manager, product managements in Washington?
Employers hiring Manager, product managements in Washington include Amazon, TikTok, and Google, based on current listings on Migrate Mate as of June 2026.
Are there remote Manager, product management jobs in Washington?
Yes. About 21% of Manager, product management openings tied to Washington are remote or hybrid as of June 2026. The rest are on-site roles based in Washington metros.
How do I apply for Manager, product management jobs in Washington?
You can apply to Manager, product management jobs in Washington directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Washington location, then apply to each one that fits.
See All 747+ Manager, Product Management Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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