Operational Lead Jobs
Operational Lead jobs are open across manufacturing, logistics, retail, and healthcare, with specializations in process improvement, team supervision, and workflow management, from frontline lead to senior operations manager. See the openings below and apply to the ones that match your experience.
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Single Family Portfolio & Servicing is seeking a highly experienced Senior Operational Risk Lead to serve as a strategic risk advisor and integrator supporting the expansion of artificial intelligence, Generative AI, Agentic AI, cloud-based services, data platforms, and emerging technologies across the Division.
This role will be key to moving use cases from idea to production while ensuring controls are in place and risks are mitigated. The ideal candidate will partner closely with business, technology, cybersecurity, model risk, information risk, resiliency, and third-party risk teams to help enable responsible innovation while ensuring risks are appropriately identified, governed, mitigated, and monitored.
The successful candidate will bring deep technology expertise together with practical governance and risk management experience. The individual will help business leaders distinguish risks that can be engineered out through solution design, risks requiring controls and monitoring, and risks that management may consider accepting within established risk appetite and governance processes.
The role will:
- Enable responsible and timely adoption of AI and emerging technology by providing integrated technology risk guidance.
- Connect specialized risk domains into a coherent view.
- Translate complex architectures, data flows, and AI capabilities into clear business risk implications and practical mitigation options.
- Strengthen the integration of AI risk considerations into Freddie Mac governance, assessment, inventory, monitoring, and reporting processes.
Our Impact:
At Freddie Mac, our mission of Making Home Possible drives everything we do. As we advance into an AI-powered future, we are transforming how risk management is designed, implemented, and scaled—moving from manual processes to intelligent, automated, and embedded risk capabilities.
This role is part of a next-generation initiative to reimagine risk management through AI and automation, where controls are engineered into systems, not just documented.
Your Impact:
- Serve as a senior technology risk advisor for AI, Generative AI, Agentic AI, machine learning, cloud-native solutions, APIs, and other emerging technologies.
- Support implementation and continued evolution of Freddie Mac's AI Risk Governance Framework, associated tools, templates, inventories, and monitoring practices.
- Advise business and technology teams across the AI lifecycle, from ideation and design through implementation, production use, monitoring, and material change.
- Evaluate emerging AI capabilities and identify material technology, operational, cybersecurity, data, model, resiliency, third-party, regulatory, and compliance risks.
- Execute AI risk assessments and governance reviews.
- Manage AI inventories and ensure cases progress appropriately, track costs and return on investment, metrics, key risk indicators, and executive-level reporting.
- Partner with business and technology leaders to enable responsible adoption of AI and emerging technologies.
- Facilitate risk discussions across Technology, Cybersecurity, Architecture, Legal, Compliance, Privacy, Model Risk Management, Data, Third-Party Risk, Operational Resiliency, and Operational Risk.
- Develop practical recommendations that balance innovation, customer and business value, operational effectiveness, regulatory expectations, and risk management.
- Support risk acceptance, issue identification, escalation, remediation planning, and governance decisions for material concerns.
- Communicate complex technical and risk topics in concise language appropriate for executives, governance forums, and delivery teams.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Engineering, Data Science, Risk Management, or a related discipline, advanced degree preferred.
- 8-10 years of relevant experience in technology risk, cybersecurity risk, information or data risk, AI or model risk, technology governance, enterprise risk management, technology architecture, or a closely related field.
- Demonstrated experience evaluating APIs and integrations, identity and access management, data architectures and data flows, cloud platforms and cloud security, AI and machine learning solutions, large language models, technology resiliency, and third-party technology services.
- Strong understanding of technology control environments, secure solution design, technology lifecycle management, risk assessment, issue management, and governance practices.
- Experience advising senior leaders and presenting complex technology and risk matters in clear, decision-oriented language.
- Ability to work across organizational boundaries and influence outcomes without direct authority.
Keys to Success in this Role:
- Quickly understands complex architectures, integrations, data flows, identity patterns, cloud services, and AI solution components.
- Connects multiple risk domains and identifies the risks that matter most to the decision at hand.
- Frames clear options for engineering out risk, implementing controls, monitoring residual risk, or pursuing risk acceptance.
- Converts technical detail into concise, actionable messages for senior leaders and governance forums.
- Builds alignment among delivery teams, risk partners, control functions, and deep subject matter experts.
- Operates proactively in a fast-changing environment and drives issues through resolution with disciplined follow-through.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time FLSA Status:ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $126,000 - $188,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Single Family Portfolio & Servicing is seeking a highly experienced Senior Operational Risk Lead to serve as a strategic risk advisor and integrator supporting the expansion of artificial intelligence, Generative AI, Agentic AI, cloud-based services, data platforms, and emerging technologies across the Division.
This role will be key to moving use cases from idea to production while ensuring controls are in place and risks are mitigated. The ideal candidate will partner closely with business, technology, cybersecurity, model risk, information risk, resiliency, and third-party risk teams to help enable responsible innovation while ensuring risks are appropriately identified, governed, mitigated, and monitored.
The successful candidate will bring deep technology expertise together with practical governance and risk management experience. The individual will help business leaders distinguish risks that can be engineered out through solution design, risks requiring controls and monitoring, and risks that management may consider accepting within established risk appetite and governance processes.
The role will:
- Enable responsible and timely adoption of AI and emerging technology by providing integrated technology risk guidance.
- Connect specialized risk domains into a coherent view.
- Translate complex architectures, data flows, and AI capabilities into clear business risk implications and practical mitigation options.
- Strengthen the integration of AI risk considerations into Freddie Mac governance, assessment, inventory, monitoring, and reporting processes.
Our Impact:
At Freddie Mac, our mission of Making Home Possible drives everything we do. As we advance into an AI-powered future, we are transforming how risk management is designed, implemented, and scaled—moving from manual processes to intelligent, automated, and embedded risk capabilities.
This role is part of a next-generation initiative to reimagine risk management through AI and automation, where controls are engineered into systems, not just documented.
Your Impact:
- Serve as a senior technology risk advisor for AI, Generative AI, Agentic AI, machine learning, cloud-native solutions, APIs, and other emerging technologies.
- Support implementation and continued evolution of Freddie Mac's AI Risk Governance Framework, associated tools, templates, inventories, and monitoring practices.
- Advise business and technology teams across the AI lifecycle, from ideation and design through implementation, production use, monitoring, and material change.
- Evaluate emerging AI capabilities and identify material technology, operational, cybersecurity, data, model, resiliency, third-party, regulatory, and compliance risks.
- Execute AI risk assessments and governance reviews.
- Manage AI inventories and ensure cases progress appropriately, track costs and return on investment, metrics, key risk indicators, and executive-level reporting.
- Partner with business and technology leaders to enable responsible adoption of AI and emerging technologies.
- Facilitate risk discussions across Technology, Cybersecurity, Architecture, Legal, Compliance, Privacy, Model Risk Management, Data, Third-Party Risk, Operational Resiliency, and Operational Risk.
- Develop practical recommendations that balance innovation, customer and business value, operational effectiveness, regulatory expectations, and risk management.
- Support risk acceptance, issue identification, escalation, remediation planning, and governance decisions for material concerns.
- Communicate complex technical and risk topics in concise language appropriate for executives, governance forums, and delivery teams.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Engineering, Data Science, Risk Management, or a related discipline, advanced degree preferred.
- 8-10 years of relevant experience in technology risk, cybersecurity risk, information or data risk, AI or model risk, technology governance, enterprise risk management, technology architecture, or a closely related field.
- Demonstrated experience evaluating APIs and integrations, identity and access management, data architectures and data flows, cloud platforms and cloud security, AI and machine learning solutions, large language models, technology resiliency, and third-party technology services.
- Strong understanding of technology control environments, secure solution design, technology lifecycle management, risk assessment, issue management, and governance practices.
- Experience advising senior leaders and presenting complex technology and risk matters in clear, decision-oriented language.
- Ability to work across organizational boundaries and influence outcomes without direct authority.
Keys to Success in this Role:
- Quickly understands complex architectures, integrations, data flows, identity patterns, cloud services, and AI solution components.
- Connects multiple risk domains and identifies the risks that matter most to the decision at hand.
- Frames clear options for engineering out risk, implementing controls, monitoring residual risk, or pursuing risk acceptance.
- Converts technical detail into concise, actionable messages for senior leaders and governance forums.
- Builds alignment among delivery teams, risk partners, control functions, and deep subject matter experts.
- Operates proactively in a fast-changing environment and drives issues through resolution with disciplined follow-through.
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time FLSA Status:ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $126,000 - $188,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.Operational Lead Jobs by Experience Level
See All 35 Operational Lead Jobs
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Find Operational Lead JobsOperational Lead Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in operational lead jobs.
- Two or more years of supervisory or team lead experience in an operations environment
- Proficiency with inventory management or warehouse management systems
- Demonstrated ability to manage shift schedules and allocate labor across tasks
- Familiarity with Lean, Six Sigma, or continuous improvement methodologies
- Strong communication skills for coordinating between frontline staff and management
- High school diploma or equivalent required, associate or bachelor's degree often preferred
Tips for Your Operational Lead Job Search
Quantify your process improvements clearly
Operational lead resumes that name specific outcomes, like reduced shift changeover time or improved throughput, outperform generic summaries. Pull numbers from performance reviews or shift reports and lead your bullet points with the result, not the task.
Apply early to roles that fit
Migrate Mate lists operational lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by shift type and industry
Operational lead roles differ significantly between distribution centers, clinical settings, and retail floors. Filter openings by industry and read the shift requirements carefully. A strong fit on paper but a mismatched schedule is a common reason candidates get screened out early.
Highlight cross-functional coordination experience
Hiring managers for operational leads want to see that you've worked across teams, not just managed a single crew. Call out specific examples where you coordinated with HR, safety, or procurement to solve a workflow problem during your tenure.
Prepare a scenario answer for high-pressure situations
Operational lead interviews almost always include a situational question about handling a sudden staffing gap, equipment failure, or production miss. Prepare a specific example using the situation, action, and result structure before your first phone screen.
Negotiate schedule and advancement path, not just pay
Many operational lead offers are non-negotiable on base pay but flexible on shift differential, overtime eligibility, and promotion timelines. Ask directly about the path to operations manager and whether the role has a formal review cycle.
Operational Lead Jobs: Frequently Asked Questions
Which companies are hiring the most operational leads?
JPMorganChase, Citi, and MITRE are hiring the most operational leads right now, with openings concentrated in California, Texas, and Maryland, based on current listings on Migrate Mate as of November 2026. Demand is strongest in distribution, healthcare operations, and retail fulfillment.
How many operational lead jobs are remote?
About 78% of operational lead openings are fully remote or hybrid as of November 2026, which is lower than most professional roles because the position typically requires a physical presence on a floor, in a warehouse, or at a clinical site. Remote opportunities are more common in operational support, scheduling coordination, and process documentation roles.
How do you become an operational lead?
Start by building direct experience in the industry you want to lead, whether that's logistics, healthcare, manufacturing, or retail. Take on shift lead or team coordinator responsibilities whenever they're available. Pursue a Lean or Six Sigma certification to signal process improvement capability. Document your results and apply for lead roles that list team supervision as a core duty.
How do you get hired as an operational lead with little experience?
Focus on roles that list 'developing leads' or 'lead in training' in the title, which are specifically designed for candidates stepping up from individual contributor positions. Emphasize any informal leadership you've done, such as onboarding new hires, covering a supervisor's absence, or leading a safety initiative. Internal promotions are common in this role, so applying within your current company is a strong starting point.
What does the operational lead interview process look like?
Most operational lead interviews start with a phone screen focused on your supervisory background and availability. An in-person or video interview follows, usually with an operations manager or HR business partner, covering situational judgment, conflict resolution, and how you've handled performance issues. Some employers include a brief facility tour or working interview to assess your floor presence and communication style.
Where can I find and apply to operational lead jobs?
You can find and apply to operational lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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