Operations Analyst Jobs in Missouri
Operations Analyst jobs in Missouri concentrate in financial services, healthcare, logistics, and manufacturing operations, with demand running from entry-level process coordinators up to senior analysts leading enterprise-wide improvement initiatives. Kansas City and St. Louis anchor most of the hiring, with Columbia adding a steady stream of openings tied to the University of Missouri Health Care system and regional insurance carriers. Established employers like Cerner (now part of Oracle Health), Edward Jones, and Emerson Electric maintain large operations functions in the state and hire consistently across data analysis, supply chain optimization, and business process improvement. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 26+ Operations Analyst jobs
Position Summary
The Quality Review and Audit Senior Analyst conducts quality reviews and audits of internal operations and vendor-supported activities within Individual Dental Operations. This role evaluates compliance with established procedures, quality standards, business requirements, and applicable regulatory expectations.
The Senior Analyst independently manages routine and complex audit assignments, documents and communicates findings, analyzes quality results, and identifies trends, process gaps, and improvement opportunities. The role serves as an experienced technical resource for Quality Review and Audit team members and supports calibration, reporting, onboarding, and process-improvement activities.
This position works closely with Operations, Compliance, vendor partners, and other business teams to promote consistent execution, strengthen operational quality, and improve customer outcomes.
Core Accountabilities and Responsibilities
Quality Review and Audit Execution
- Conduct quality reviews and audits of customer interactions, operational transactions, and supporting system activity.
- Evaluate work against established procedures, quality standards, scoring guidelines, business requirements, and applicable regulatory expectations.
- Independently manage assigned audits from case selection and evidence review through scoring, documentation, and completion.
- Perform routine and complex reviews involving internal operations and vendor-supported processes.
- Maintain accurate and complete audit records that support audit scores, findings, and conclusions.
- Identify cases requiring additional review, calibration, or subject matter expertise.
- Monitor assigned work to ensure audit requirements and established completion expectations are met.
- Support internal, vendor, regulatory, or third-party audit activities by gathering documentation, reviewing selected cases, responding to questions, and validating relevant information.
Findings and Quality Analysis
- Analyze audit results to identify recurring errors, quality trends, process gaps, and potential operational risks.
- Distinguish isolated errors from patterns that may require broader business review or corrective action.
- Provide clear examples and supporting evidence when communicating identified trends or concerns.
- Prepare summaries and initial analyses of audit results for review by Quality Assurance leadership.
- Assist with the development and distribution of recurring quality and audit reporting.
- Compare audit findings across employees, processes, vendors, or review periods when appropriate data is available.
- Escalate significant quality, compliance, system, or process concerns to the Lead Analyst or Quality Assurance leadership.
- Recommend areas for additional monitoring, calibration, training, or process review based on audit evidence.
Calibration and Audit Consistency
- Participate in internal and vendor calibration sessions to support consistent interpretation of audit standards and scoring guidelines.
- Independently identify appropriate cases for calibration when questions or potential inconsistencies arise.
- Serve as backup to the Lead Analyst for internal calibration activities.
- Explain scoring decisions and provide supporting evidence during calibration discussions.
- Help identify unclear audit criteria, scoring guidance, or procedural requirements requiring clarification.
- Apply calibration decisions consistently to subsequent audit work.
- Share calibration outcomes and relevant guidance with team members as directed.
Technical and Team Support
- Serve as an experienced resource for Quality Review and Audit team members by answering technical questions and providing guidance on established procedures.
- Support less-experienced team members with audit methodology, system navigation, documentation, and scoring questions.
- Assist with onboarding and job-shadowing activities for new Quality Review and Audit employees.
- Help reinforce consistent audit practices through knowledge sharing and peer support.
- Refer complex, unresolved, or precedent-setting questions to the Lead Analyst or appropriate business owner.
- Provide objective, constructive feedback supported by audit evidence and established standards.
- Perform Lead Analyst backup activities when assigned and within the individual’s demonstrated knowledge and authority.
Process and Quality Improvement
- Identify and communicate gaps in procedures, workflows, systems, training, or audit guidance.
- Assist with quality-improvement projects and the evaluation of new or revised procedures.
- Provide audit observations and supporting data to business partners responsible for corrective or preventive actions.
- Participate in testing or validation activities associated with process, system, or procedural changes.
- Help evaluate whether implemented changes address previously identified quality issues.
- Recommend practical enhancements to audit guidelines, job aids, procedures, controls, or training based on recurring findings.
- Support updates to audit documentation when business or regulatory requirements change.
Cross-Functional Partnership
- Work with Operations, Compliance, vendor partners, and other matrix teams to research findings and address quality concerns.
- Present audit results and supporting information clearly and professionally to business and vendor partners.
- Build productive working relationships while maintaining objectivity and consistency in audit decisions.
- Communicate system issues and operational barriers promptly to the appropriate lead or supervisor.
- Support technical troubleshooting and incident-escalation activities when system issues affect audit completion or accuracy.
- Promote partner and customer satisfaction through accurate reviews, timely communication, and constructive problem-solving.
Qualifications
Required
- Three or more years of relevant experience in healthcare operations, customer service, benefits, eligibility, claims, contact center operations, quality assurance, or auditing.
- Previous experience conducting quality reviews, operational audits, transaction reviews, or comparable control activities.
- Demonstrated ability to independently complete routine and complex audit assignments.
- Experience applying audit criteria, scoring guidelines, procedures, and business requirements consistently.
- Ability to identify trends and communicate findings using clear examples and supporting evidence.
- Strong analytical, problem-solving, and decision-making skills.
- Strong attention to detail and commitment to accurate audit documentation.
- Ability to manage multiple assignments and priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to provide technical support and guidance without formal supervisory authority.
- Proficiency with Microsoft Office applications, particularly Microsoft Excel.
- Ability to work collaboratively with internal teams, business partners, and vendor organizations.
Preferred
- Experience supporting Individual Dental, Individual and Family Plans, or another regulated healthcare operation.
- Knowledge of federal and state regulatory requirements applicable to the supported business.
- Experience with call monitoring, transaction auditing, claims review, or operational system reviews.
- Experience analyzing quality trends or preparing audit summaries and reports.
- Experience participating in calibration sessions or supporting audit-scoring consistency.
- Experience assisting with onboarding, peer coaching, or technical training.
- Experience supporting corrective actions, quality projects, or process-improvement initiatives.
- Experience with OnBase, Microsoft Access, or comparable audit and reporting tools.
- Ability to travel occasionally based on business needs.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Position Summary
The Quality Review and Audit Senior Analyst conducts quality reviews and audits of internal operations and vendor-supported activities within Individual Dental Operations. This role evaluates compliance with established procedures, quality standards, business requirements, and applicable regulatory expectations.
The Senior Analyst independently manages routine and complex audit assignments, documents and communicates findings, analyzes quality results, and identifies trends, process gaps, and improvement opportunities. The role serves as an experienced technical resource for Quality Review and Audit team members and supports calibration, reporting, onboarding, and process-improvement activities.
This position works closely with Operations, Compliance, vendor partners, and other business teams to promote consistent execution, strengthen operational quality, and improve customer outcomes.
Core Accountabilities and Responsibilities
Quality Review and Audit Execution
- Conduct quality reviews and audits of customer interactions, operational transactions, and supporting system activity.
- Evaluate work against established procedures, quality standards, scoring guidelines, business requirements, and applicable regulatory expectations.
- Independently manage assigned audits from case selection and evidence review through scoring, documentation, and completion.
- Perform routine and complex reviews involving internal operations and vendor-supported processes.
- Maintain accurate and complete audit records that support audit scores, findings, and conclusions.
- Identify cases requiring additional review, calibration, or subject matter expertise.
- Monitor assigned work to ensure audit requirements and established completion expectations are met.
- Support internal, vendor, regulatory, or third-party audit activities by gathering documentation, reviewing selected cases, responding to questions, and validating relevant information.
Findings and Quality Analysis
- Analyze audit results to identify recurring errors, quality trends, process gaps, and potential operational risks.
- Distinguish isolated errors from patterns that may require broader business review or corrective action.
- Provide clear examples and supporting evidence when communicating identified trends or concerns.
- Prepare summaries and initial analyses of audit results for review by Quality Assurance leadership.
- Assist with the development and distribution of recurring quality and audit reporting.
- Compare audit findings across employees, processes, vendors, or review periods when appropriate data is available.
- Escalate significant quality, compliance, system, or process concerns to the Lead Analyst or Quality Assurance leadership.
- Recommend areas for additional monitoring, calibration, training, or process review based on audit evidence.
Calibration and Audit Consistency
- Participate in internal and vendor calibration sessions to support consistent interpretation of audit standards and scoring guidelines.
- Independently identify appropriate cases for calibration when questions or potential inconsistencies arise.
- Serve as backup to the Lead Analyst for internal calibration activities.
- Explain scoring decisions and provide supporting evidence during calibration discussions.
- Help identify unclear audit criteria, scoring guidance, or procedural requirements requiring clarification.
- Apply calibration decisions consistently to subsequent audit work.
- Share calibration outcomes and relevant guidance with team members as directed.
Technical and Team Support
- Serve as an experienced resource for Quality Review and Audit team members by answering technical questions and providing guidance on established procedures.
- Support less-experienced team members with audit methodology, system navigation, documentation, and scoring questions.
- Assist with onboarding and job-shadowing activities for new Quality Review and Audit employees.
- Help reinforce consistent audit practices through knowledge sharing and peer support.
- Refer complex, unresolved, or precedent-setting questions to the Lead Analyst or appropriate business owner.
- Provide objective, constructive feedback supported by audit evidence and established standards.
- Perform Lead Analyst backup activities when assigned and within the individual’s demonstrated knowledge and authority.
Process and Quality Improvement
- Identify and communicate gaps in procedures, workflows, systems, training, or audit guidance.
- Assist with quality-improvement projects and the evaluation of new or revised procedures.
- Provide audit observations and supporting data to business partners responsible for corrective or preventive actions.
- Participate in testing or validation activities associated with process, system, or procedural changes.
- Help evaluate whether implemented changes address previously identified quality issues.
- Recommend practical enhancements to audit guidelines, job aids, procedures, controls, or training based on recurring findings.
- Support updates to audit documentation when business or regulatory requirements change.
Cross-Functional Partnership
- Work with Operations, Compliance, vendor partners, and other matrix teams to research findings and address quality concerns.
- Present audit results and supporting information clearly and professionally to business and vendor partners.
- Build productive working relationships while maintaining objectivity and consistency in audit decisions.
- Communicate system issues and operational barriers promptly to the appropriate lead or supervisor.
- Support technical troubleshooting and incident-escalation activities when system issues affect audit completion or accuracy.
- Promote partner and customer satisfaction through accurate reviews, timely communication, and constructive problem-solving.
Qualifications
Required
- Three or more years of relevant experience in healthcare operations, customer service, benefits, eligibility, claims, contact center operations, quality assurance, or auditing.
- Previous experience conducting quality reviews, operational audits, transaction reviews, or comparable control activities.
- Demonstrated ability to independently complete routine and complex audit assignments.
- Experience applying audit criteria, scoring guidelines, procedures, and business requirements consistently.
- Ability to identify trends and communicate findings using clear examples and supporting evidence.
- Strong analytical, problem-solving, and decision-making skills.
- Strong attention to detail and commitment to accurate audit documentation.
- Ability to manage multiple assignments and priorities in a fast-paced environment.
- Strong written and verbal communication skills.
- Ability to provide technical support and guidance without formal supervisory authority.
- Proficiency with Microsoft Office applications, particularly Microsoft Excel.
- Ability to work collaboratively with internal teams, business partners, and vendor organizations.
Preferred
- Experience supporting Individual Dental, Individual and Family Plans, or another regulated healthcare operation.
- Knowledge of federal and state regulatory requirements applicable to the supported business.
- Experience with call monitoring, transaction auditing, claims review, or operational system reviews.
- Experience analyzing quality trends or preparing audit summaries and reports.
- Experience participating in calibration sessions or supporting audit-scoring consistency.
- Experience assisting with onboarding, peer coaching, or technical training.
- Experience supporting corrective actions, quality projects, or process-improvement initiatives.
- Experience with OnBase, Microsoft Access, or comparable audit and reporting tools.
- Ability to travel occasionally based on business needs.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 58,400 - 97,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
See All 26 Operations Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
Find Operations Analyst JobsOperations Analyst Jobs by City in Missouri
Where Missouri roles are concentrated, by current openings.
Operations Analyst Job Market in Missouri
A snapshot from current Missouri openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Missouri Employers Look For
The qualifications that appear most often in operations analyst jobs across Missouri.
- Bachelor's degree in business, operations management, finance, or a related field
- Proficiency in data analysis tools such as Excel, SQL, or Tableau
- Experience with process improvement methodologies including Lean or Six Sigma
- Ability to build and present reports to cross-functional stakeholders
- Familiarity with ERP systems such as SAP, Oracle, or similar platforms
- Strong written and verbal communication skills for translating data into recommendations
Operations Analyst Jobs in Missouri: Frequently Asked Questions
How do you become a operations analyst in Missouri?
Most operations analyst roles in Missouri require a bachelor's degree in business administration, operations management, industrial engineering, or a closely related field. Missouri does not have a state-issued license specific to operations analysts, so entry typically follows an academic path combined with internship or co-op experience. Earning a Lean Six Sigma certification, even at the Green Belt level, meaningfully strengthens applications with Missouri's large manufacturing and healthcare employers.
How much do operations analysts make in Missouri?
Operations analysts in Missouri earn a median of about $97,270 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $60,690 for the lowest 10% to over $153,300 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire operations analysts in Missouri?
Employers hiring operations analysts in Missouri right now include Augmentis, Carevet, and NBH Bank, based on current listings on Migrate Mate as of September 2026. Missouri's deep presence in financial services, healthcare IT, and industrial manufacturing means large anchor employers like these tend to hire analysts on a rolling basis rather than in short seasonal bursts.
Which Missouri cities have the most operations analyst jobs?
Kansas City, St. Louis, and Springfield have the most operations analyst openings in Missouri. Kansas City leads because of its concentration of financial services firms, logistics hubs, and healthcare networks, while St. Louis adds volume through its established base of manufacturing headquarters, insurance companies, and expanding technology operations. Columbia's openings cluster around the University of Missouri Health Care system and regional insurers headquartered there.
Are there remote operations analyst jobs in Missouri?
Yes, and more than most fields, because operations analyst work centers on data modeling, reporting, and process documentation that translates well to remote environments. About 70% of operations analyst openings tied to Missouri are remote or hybrid as of September 2026, reflecting how broadly the role has shifted away from on-site requirements. Roles focused on financial modeling, business intelligence, and supply chain analytics tend to carry the most remote flexibility.
How can I get hired as a operations analyst in Missouri with little or no experience?
The most realistic entry path is through an analyst associate or operations rotational program at a large Missouri employer. Companies like Cerner, Edward Jones, and major healthcare networks in Kansas City and St. Louis run structured rotational and new-graduate programs that place candidates without direct experience into analyst functions. Lateral moves from roles like administrative coordinator, logistics associate, or financial services representative are common entry points. Building a working portfolio in Excel or SQL and earning a foundational Six Sigma White or Yellow Belt credential gives Missouri applicants a concrete edge over other candidates at the same experience level.
Where can I find and apply to operations analyst jobs in Missouri?
You can find and apply to operations analyst jobs in Missouri on Migrate Mate, which lists current Missouri openings updated in real time. Search the listings, find the roles that match your experience and location, and apply directly through each posting. No account creation is required to search or view the openings.
See All 26 Operations Analyst Jobs in Missouri
Find roles in Missouri that match your experience and apply in just a few clicks.
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