Operations Team Lead Jobs in Tennessee

INTRODUCTION

The Cash Application Lead will be responsible for supporting all internal and external customer needs in the area of cash applications/disputes as well as handling escalations from the SSC Cash Applications team. The individual will work exception reports to correctly apply payments to customer accounts, respond to inquiries regarding cash applications, and other cash applications functions needed as well as complete testing/research for process improvement initiatives.

ROLE AND RESPONSIBILITIES

• Provide additional support to employees on escalated issues and acts as a resource for procedural questions
• Run/Analyze production reports to proactively identify any trends or issues that may impact our customers
• Respond to customer requests for W9 and payment method within 48 hours of receipt (i.e., ACH routing information, lockbox addresses, etc.)
• Gather and prepare data for external and internal audits
• Provide ad hoc reporting and analysis as required by management
• Work disputes related to cash applications to include reconciliation as needed
• Work with management team to develop and implement process improvement strategies

Primary Accountabilities:

Time (%) Primary Accountability

• 40% Perform all cash application functions as needed to include, ACH, EDI, Wires, Lockbox, Manual Adjustments, In-Store Payments, Worksheets Errors, Checks, Credit Cards, Vendor Forms and OA payments
• 30% Work accounts with an OA balance to properly apply payments and educate those customers on proper payment methods – ultimately, ensuring that they are all resolved before 90 days overdue
• 25% Respond to inquiries regarding cash applications, disputes, misapplied payments, and complete maintenance for unapplied cash in a timely manner to include team escalations
• 5% Reporting/Recommendations to Management

BASIC QUALIFICATIONS

• Associate Degree in Accounting, Business, or equivalent related experience in account management for a large organization
• Strong research, and analysis skills
• Excellent verbal communication and negotiation skills
• Excellent interpersonal skills with proven dispute resolution ability
• Knowledge of accounting practices and accounts receivable reconciliation

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

BENEFITS

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.