Quality Program Manager Jobs in Massachusetts

INTRODUCTION

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

JOB SUMMARY

Responsible for managing and coordinating specific clinical programs or services. This position involves overseeing nursing staff, implementing program initiatives, and ensuring the delivery of high-quality patient care in alignment with organizational goals.

Does this position require Patient Care?
Yes

ESSENTIAL FUNCTIONS:

• Lead the development and implementation of clinical programs or services, ensuring alignment with the hospital's mission and strategic objectives.
• Provide clinical leadership and supervision to nursing staff within the program.
• Ensure adherence to clinical protocols, standards, and regulatory requirements.
• Supervise and mentor nursing staff assigned to the program.
• Implement and monitor quality improvement initiatives related to the program, analyzing performance metrics and driving continuous improvement.
• Collaborate with healthcare professionals from various disciplines, including physicians, social workers, and therapists, to provide comprehensive care within the program.
• Collect and analyze relevant data related to program outcomes and performance.
• Prepare regular reports for leadership, highlighting achievements, challenges, and areas for improvement.

QUALIFICATIONS

Education

Bachelor's Degree Nursing required and Master's Degree Nursing preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Registered Nurse [RN - State License] - Generic - HR Only required

Experience

Clinical experience with a background in program management 5-7 years required and Leadership and management experience 3-5 years required

Knowledge, Skills and Abilities

• Strong leadership and managerial skills with a focus on achieving positive patient outcomes.
• Knowledge of healthcare regulations, accreditation standards, and evidence-based clinical practices.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with interdisciplinary teams.
• Commitment to continuous quality improvement and patient safety.
• Familiarity with budget management and financial principles in healthcare.

ADDITIONAL JOB DETAILS (IF APPLICABLE)

The Clinical Nurse Program Manager (CNPM) is focused on the overall nursing quality strategy to impact MGB quality goals guided by the high reliability framework. CNPM is able to articulate the concepts of a high reliability organization (HRO) and participate in all aspects of the HRO culture, including collaborating with local and MGB team members. Promotes evidenced-based practice, advances a nursing culture of safety and fosters a psychologically safe environment. Identifies and works to mitigate risks. Embedded in clinical areas, the CNPM will audit and monitor practices, process measures, & provide feedback for accountability, to improve quality patient outcomes.

REMOTE TYPE

Onsite

WORK LOCATION

2014 Washington Street

SCHEDULED WEEKLY HOURS

40

EMPLOYEE TYPE

Regular

WORK SHIFT

Day (United States of America)

PAY RANGE

$77,584.00 - $150,321.60/Annual

GRADE

8NTEMP

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO STATEMENT:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.