Quality Program Manager Jobs in New York
Quality Program Manager jobs in New York are in strong demand, with one of the most active markets in the country concentrated in healthcare systems, financial services, manufacturing, and technology across the full range from entry-level quality coordinator to senior program director. The largest concentrations of openings are in New York City, Buffalo, and Albany, where anchor employers like NYU Langone Health, JPMorgan Chase, and Lockheed Martin consistently hire for these roles. The most sought-after specializations in New York include healthcare quality and patient safety, regulatory compliance management, and software quality assurance. Find a role that fits below and apply directly.
Find Quality Program Manager JobsOverview
Showing 5 of 57+ Quality Program Manager jobs
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See All 57 Quality Program Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Quality Program Manager JobsQuality Program Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Quality Program Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Colliers Engineering & Design2
- IQVIA2
- Island Peer Review Organization2
- LaBella Associates2
- Mace2
Top Industries Hiring
- Consulting & Professional Services15
- Biotechnology & Pharmaceuticals6
- Construction & Real Estate5
- Food & Beverage4
- Healthcare & Medical Services4
What New York Employers Look For
The qualifications that appear most often in quality program manager jobs across New York.
- Bachelor's degree in a relevant field such as engineering, healthcare, or business administration
- Professional quality certification such as ASQ Certified Quality Manager or Six Sigma Black Belt
- Demonstrated experience leading quality management systems and process improvement initiatives
- Proficiency with quality management software and data analysis tools used in regulated industries
- Strong knowledge of industry-specific standards such as ISO 9001, FDA regulations, or Joint Commission requirements
- Proven ability to manage cross-functional teams and communicate quality metrics to senior leadership
Quality Program Manager Jobs in New York: Frequently Asked Questions
How do you become a quality program manager in New York?
Most quality program managers in New York enter the field with a bachelor's degree in engineering, health administration, business, or a related discipline, then build toward credentials recognized by New York employers such as the ASQ Certified Manager of Quality/Organizational Excellence or a Six Sigma certification. New York does not issue a state license specific to this role, but healthcare-sector positions often require familiarity with New York State Department of Health regulations and Joint Commission standards. Gaining experience in quality assurance, compliance, or project management roles first is the most common path.
Which companies hire quality program managers in New York?
Employers hiring quality program managers in New York right now include Colliers Engineering & Design, IQVIA, and Island Peer Review Organization, based on current listings on Migrate Mate as of June 2026. New York's mix of major hospital systems, global financial institutions, defense contractors, and technology firms means demand for this role is spread across multiple industries rather than concentrated in a single sector.
Which New York cities have the most quality program manager jobs?
The cities with the most quality program manager openings in New York are New York, Albany, and Buffalo. New York City dominates because of its density of large healthcare networks, financial services headquarters, and technology companies, while Buffalo and Albany draw hiring from manufacturing facilities, state government agencies, and regional medical centers that maintain active quality and compliance programs.
Are there remote quality program manager jobs in New York?
Yes, and more than many operations roles, because quality program management involves planning, reporting, auditing, and stakeholder communication that can often be done off-site. About 11% of quality program manager openings tied to New York are remote or hybrid as of June 2026, reflecting the analytical and documentation-heavy nature of the work. The parts of the role most likely to be remote are data analysis, compliance reporting, and program coordination, while on-site audits and facility inspections typically require in-person presence.
How can I get hired as a quality program manager in New York with little or no experience?
The most realistic entry path is moving into a quality coordinator, quality analyst, or compliance associate role first, which large New York employers across healthcare and manufacturing regularly hire for without requiring managerial experience. Hospital systems like Northwell Health and NYC Health and Hospitals offer quality improvement associate programs and rotational tracks that develop newer professionals. Earning an entry-level ASQ certification or completing a Six Sigma Green Belt course gives candidates a concrete edge in New York's competitive applicant pool. From there, lateral moves into program management follow naturally as you build a record in process improvement.
Where can I find and apply to quality program manager jobs in New York?
You can find and apply to quality program manager jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Find roles that fit your experience and the specific New York market or industry you are targeting, then apply directly to each position through the listing.
See All 57 Quality Program Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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