Retail Jobs in Kansas

Position Description:

Our Retail team is the face of the Bank, focused on building quality relationships, offering helpful product and service solutions, and protecting the financial security of our clients.

Retail Managers lead a team of retail bankers and build and maintain strong relationships with our clients by ensuring that they have an excellent experience. As a Retail Manager, you will be responsible for leading, training and supervising retail branch employees while providing a superior level of service through example, guidance and motivation. You will also consult with new and existing clients to assess their needs and provide personalized solutions.

We are looking for someone with proven leadership skills that can create a positive work environment for the team and promote a culture of exemplary client service through example, guidance and motivation. Those who enjoy working as a team to make sure that work is completed accurately and efficiently will find themselves in a supportive environment. If you: strive for consistent, quality work; enjoy solving problems; and have the ability to easily accept change, this may be the job for you.

As a family owned community bank, KS StateBank has been the bank of choice for many in Kansas for over 55 years largely because of the quality customer service provided by our employees. Across all departments, our employees are focused on creating positive experiences for our clients by providing incomparable knowledge, outstanding solutions, and exemplary service. Our focus isn’t just on our clients; at KS StateBank, we also strive to achieve mutual investment in our employees for long-term organizational and personal success.

Wages start at $50,000 to $68,000 per annum based on experience. Employee benefits include 401k, health, dental and vision insurance and paid time off.

Job Responsibilities:

• Treat clients and bank employees with an exceptional degree of respect, inspire the trust of others, work ethically and with integrity, uphold organizational values, accept responsibility for own actions and those of subordinate employees
• Offer leadership, training and supervision of branch employees; provide a superior level of client relation and promote a culture of exemplary service through example, guidance and motivation
• Pursue the professional development of subordinate staff through excellent communication skills, both verbal and written, along with delegation of duties to assure a highly cross trained staff; participate in and require employee participation in bank-provided training
• Perform personnel actions including performance appraisals, disciplinary actions and interviewing candidates for employment
• Maintain complete knowledge of bank's products, services and delivery channels: know the "subject matter experts" across the range of bank operations
• Provide for the all-inclusive administration of branch functions, including the coordination of staffing and required resources; direct and participate in day-to-day branch operations; maintain knowledge and ability to perform substantially all branch functions; assume direct responsibility for branch functions in absence of staff members or as otherwise required
• Review and approve or deny large and/or unusual transactions; maintain oversight of activities and provide for employee awareness to mitigate potential losses resulting from incomplete, erroneous or fraudulent transactions
• Intercede in and resolve complex inquires, requests or transactions; consistently apply superior decision making techniques pertaining to inquiries, approvals and requests as they apply to policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development
• Provide for and enforce controls over cash, vaults, negotiable instruments and confidential bank and client information in accordance with bank policies; ensure timely balancing/reconciliations and the completion of related documentation
• Ensure the communication and implementation of bank policy and procedure changes; provide for and coordinate appropriate staff training
• Instill and maintain an effective referral and sales environment through ongoing staff education of banking products and services; investigate and follows up on significant changes in status of existing clients; motivate and monitors staff in cross selling and product presentation: meet with clients to discuss needs or concerns and outlines appropriate services
• Engage in business development activities and solicitation of new consumer and commercial prospects; identify and pursue potential sources of business achieve individual and branch sales goals through new sales, referrals and retention of client relationships
• Participate in community affairs to increase the bank's visibility and to enhance new existing business opportunities
• Maintain knowledge of security and safety policies and strictly adhere to established procedures; works closely with Security Officer to maintain a current security plan for the branch; ensure branch staff in properly trained and aware of any changes to safety and security procedures
• Ensure the branch office is maintained in a neat, clean and attractive manner; recommend redecoration, repair or redesign of floor space as necessary
• Assumes responsibility for related duties as required or assigned

Knowledge, Skills and Abilities:

• High School Graduate or GED required; Associates or undergraduate degree preferred.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and communicate effectively with others; effective communication and negotiation skills necessary for successful customer interactions
• Equivalent directly relevant combination of education and experience; work experience must consist of branch management and supervisory background
• Intermediate skills in personal computer operation and office software productivity tools
• Bilingual and fluent in both Spanish and English, preferred
• Intermediate math skills; ability to calculate interest, proportions and percentage/ratio and percent
• Excellent organizational and time management skills
• Demonstration of sound judgment and the ability to identify and analyze problems quickly
• Intermediate sales and marketing abilities
• Ability to work with minimal supervision while performing duties

Physical Requirements:

• Ability to stand for long periods of time
• Able to view a computer screen for long periods of time
• Must be able to speak and listen clearly both in person and on the phone
• Fine visual acuity to read for accuracy
• This job may require lifting up to 50 pounds occasionally, 10 pounds frequently

Additional Information:

KS StateBank is an equal opportunity employer. It is the Bank's policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law. The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor. If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank. The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken. Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.

INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.