Revenue Operations Analyst Jobs in New York, NY

Responsible for monitoring accounts receivable collections across PBM companies, resolving customer billing issues, reducing delinquency, and supporting revenue integrity through accurate contract setup, billing analysis, and revenue management. Partners with Finance, Accounting, Operations, and Sales to support timely and accurate billing, contractual increases, vacancy credits, and identification of revenue discrepancies.

ESSENTIAL RESPONSIBILITIES:

Accounts Receivable & Collections

a) Monitor daily accounts receivable and aging reports, including invoices outstanding 90–120 days or longer; track significant balances and update management.

b) Contact customers regarding overdue balances; provide statements and invoice copies, resolve disputes with Sales and Accounting, and recommend payment arrangements for approval.

c) Identify accounts requiring referral to outside collections or legal counsel, subject to CFO and/or CEO approval.

d) Present AR status to senior management quarterly or as requested and meet monthly with Sales and Regional Management.

e) Process authorized customer recurring and virtual credit card payments in accordance with company procedures.

f) Set up and maintain customer compliance and billing portals, related fees, and an access reference worksheet for Finance/Accounting.

g) Upload RFR invoices and support documentation to Vendor Café and Braun invoices and documentation to the applicable accounts payable portal.

h) Support accurate and timely invoices, including collection of monthly vacancy credit information.

i) Provide coverage and backup to Accounting Team for tasks such as daily deposits, payment applications, and credit processing in GP.

Revenue Analysis

j) Review monthly billing for accuracy, completeness, and compliance with executed customer contracts.

k) Analyze and validate vacancy credits, including supporting documentation, approvals, and accurate invoice application.

l) Track and implement contractual annual increases, escalations, and rate adjustments throughout the year, including increases outside January 1.

m) Coordinate with Sales, Operations, and Finance on timely setup of new contracts, amendments, and service changes.

n) Validate new-account billing, contract modifications, pricing updates, and related commission calculations.

o) Compare customer invoices with executed contracts to identify underbilling, overbilling, missed revenue, and opportunities to improve processes.

p) Prepare reports on revenue trends, billing accuracy, vacancy credits, contractual increases, and relevant performance indicators.

q) Assist with month-end billing reviews, revenue reconciliation, customer profitability analysis, and contract compliance reviews.

r) Complete special projects and other related duties as assigned.

QUALIFICATIONS/REQUIRED SKILLS:

• 3–5+ years of experience in accounts receivable, collections, billing, revenue management, or a related financial role.

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred.

• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with Microsoft Dynamics GP (Great Plains), MaintainX, Paychex Flex, and Ramp preferred.

• Strong analytical, numerical, organizational, and problem-solving skills with attention to detail and accuracy.

• Ability to independently prioritize a high-volume workload, manage competing deadlines, and adapt to changing business needs.

• Professional customer service, follow-up, and interpersonal skills; ability to communicate clearly with customers and employees at all levels.

• Ability to prepare and explain numerical reports and exercise appropriate judgment while handling confidential financial

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person