Senior IT Support Specialist Jobs in Utah

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer

Overview

Commerce Media is hiring a Senior Site Reliability Engineer to lead the reliability, scalability, and production operations of a greenfield application within our enterprise platform.

This is a high-impact, individual contributor role with end-to-end ownership of system reliability—from design influence through production operations. You will partner across engineering and platform teams to ensure services are resilient, observable, and production-ready from day one.

About the Role

Design Influence & Production Readiness

• Drive reliability-focused design in partnership with engineering and platform teams
• Lead architecture and launch readiness reviews, including:
• Capacity planning
• Failure-mode and risk analysis
• Define and enforce non-functional requirements (availability, latency, resilience)

Production Ownership & Incident Leadership

• Own production reliability and service health
• Act as incident commander, leading triage, mitigation, and communication
• Lead blameless post-mortems with clear, actionable follow-ups
• Proactively identify and reduce operational risk across the system

Observability & SLO Management

• Define and manage SLIs, SLOs, and error budgets
• Design and operate monitoring and alerting using:
• Prometheus, Grafana
• OpenSearch / Elasticsearch
• Opsgenie
• Build dashboards aligned to user impact and system health

Automation, Scalability & Platform Enablement

• Drive automation-first operations to scale systems sustainably
• Enhance CI/CD pipelines (GitHub Actions) with deployment gating and validation
• Identify and resolve performance and reliability bottlenecks
• Improve developer experience through operational tooling and best practices

Technology Environment

• Kubernetes, Docker
• GitHub Actions (CI/CD)
• Prometheus, Grafana (observability)
• OpenSearch / Elasticsearch (logging/search)
• Opsgenie (incident management)
• AWS or equivalent cloud platforms
• Preferred: Spring Boot and/or Golang services

All About You

• Years of professional experience operating distributed systems at scale in production
• Strong expertise in:
• Kubernetes and containerized environments
• Observability (metrics, logging, tracing)
• Spring Boot and/or Golang ecosystems
• Hands-on across application, infrastructure, and release pipelines
• Demonstrated ownership of service reliability, incident response, and operational strategy
• Ability to influence system design through technical leadership and data-driven decisions
• Pragmatic mindset—balancing automation, trade-offs, and system evolution
• Experience navigating enterprise environments while maintaining delivery velocity
• Leverages AI tools (e.g., Copilot, ChatGPT, Claude) to:
• Accelerate design, coding, and testing
• Improve code quality and operational outcomes
• Integrates AI into workflows:
• Architecture reviews, code generation, testing, and documentation
• Applies strong judgment in production-critical, low-latency environments

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Remote - Utah: $96,000 - $163,000 USD

Job Posting Window

Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.