Senior Quality Manager Jobs in New York
Senior Quality Manager jobs in New York are concentrated in manufacturing, life sciences, food and beverage, and healthcare, with demand at every level from quality engineer through director. The busiest hiring markets are New York City, Buffalo, and Albany, where established employers like Pfizer, Johnson & Johnson, and Regeneron maintain large operations requiring experienced quality leadership. The most in-demand specialties are regulatory compliance, GMP-driven pharmaceutical quality, and ISO-certified manufacturing systems. Find a role that fits below and apply directly.
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Showing 5 of 11+ Senior Quality Manager jobs
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. As part of our team, you’ll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher’s Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
- Ensure all customer defect tracking and resolution activities comply with Thermo Fisher’s QMS, including alignment with CAPA, complaint handling, and escalation processes.
- Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
- Support audit readiness and participate in internal and external audits related to customer complaints and defect management.
Customer Issue Intake & Case Management
- Lead the daily intake and documentation of customer-reported defects across multiple channels.
- Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
- Establish and maintain standardized severity classification criteria to assess risk and customer impact.
Triage, Escalation & Prioritization
- Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
- Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
- Drive immediate response and visibility for high-severity or critical escalations.
Cross-Functional Coordination & Ownership
- Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
- Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
- Track progress, ensure accountability, and proactively remove barriers to resolution.
Communication & Stakeholder Engagement
- Serve as the central point of coordination for customer defect communications.
- Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
- Consolidate communications for similar or recurring issues to maintain alignment and clarity.
- Provide regular status updates to leadership and stakeholders on open and critical cases.
Data Analytics & Continuous Improvement
- Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
- Analyze defect data to identify systemic issues and drive preventive actions.
- Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
- Drive process improvements to enhance efficiency, compliance, and customer experience.
Minimum Qualifications (Basic Requirements)
- Bachelor’s degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
- 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
- Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
- Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
- Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
- Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
- Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
- Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
- Experience supporting regulatory inspections and audits.
Knowledge, Skills, Abilities
- Strong analytical and problem-solving capabilities with attention to detail.
- Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
- Ability to assess risk and make sound decisions under pressure.
- Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
- Demonstrated leadership and influencing skills in a matrixed organization.
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
- May require occasional travel (up to 20%).
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00–$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See All 11 Senior Quality Manager Jobs in New York
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Find Senior Quality Manager JobsSenior Quality Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior Quality Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Island Peer Review Organization2
- CVS Health1
- Cytiva1
- ImmunityBio1
- KORE1
Top Industries Hiring
- Science & Research4
- Biotechnology & Pharmaceuticals2
- Consulting & Professional Services2
- Technology & Software2
- Construction & Real Estate1
What New York Employers Look For
The qualifications that appear most often in senior quality manager jobs across New York.
- Bachelor's degree in engineering, life sciences, or a related technical field required
- ASQ Certified Quality Engineer or Certified Quality Manager credential strongly preferred
- Seven or more years of progressive quality management experience in a regulated industry
- Demonstrated expertise in FDA, GMP, or ISO 9001 compliance frameworks
- Experience leading cross-functional teams and managing quality management systems
- Proficiency with CAPA processes, root cause analysis, and quality audit programs
Senior Quality Manager Jobs in New York: Frequently Asked Questions
How do you become a senior quality manager in New York?
Most senior quality manager roles in New York require a bachelor's degree in engineering, life sciences, or a related field, plus substantial experience in quality systems within a regulated industry. New York does not issue a state license specific to quality management, but employers in pharmaceutical and medical device manufacturing strongly favor candidates holding ASQ certifications such as the Certified Quality Manager or Certified Quality Engineer. Experience with FDA-regulated environments and GMP compliance is especially valued in New York's life sciences corridor.
How much do senior quality managers make in New York?
Senior quality managers in New York earn a median of about $130,470 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $81,960 for the lowest 10% to over $206,450 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior quality managers in New York?
Employers hiring senior quality managers in New York right now include Island Peer Review Organization, CVS Health, and Cytiva, based on current listings on Migrate Mate as of June 2026. New York's concentration of pharmaceutical manufacturers, food processors, and medical device companies makes it one of the more consistently active hiring markets for quality leadership in the northeastern United States.
Which New York cities have the most senior quality manager jobs?
Albany, New York, and Buffalo account for the most senior quality manager openings in New York. New York City dominates due to its density of healthcare systems and corporate headquarters, while Buffalo and Albany draw hiring from large-scale manufacturing operations and life sciences facilities that have long anchored those regional economies.
Are there remote senior quality manager jobs in New York?
Yes, but they're uncommon. Senior quality management work is largely hands-on, requiring physical presence for audits, facility inspections, and production floor oversight, which limits remote availability. About 0% of senior quality manager openings tied to New York are remote or hybrid as of June 2026, and those tend to be in quality systems consulting or supplier quality roles that emphasize documentation and vendor oversight rather than direct site operations.
How can I get hired as a senior quality manager in New York with little or no experience?
The most realistic entry path is securing a quality engineer or quality analyst role at a mid-size manufacturer or regulated facility, then building toward senior responsibilities over time. Large New York employers in the pharmaceutical and food production sectors, including operations in the Hudson Valley and Western New York, regularly bring on quality technicians and coordinators as a pipeline into management. Pursuing an ASQ Certified Quality Improvement Associate credential and gaining hands-on CAPA and audit experience strengthens a candidate's profile considerably for an eventual move into senior roles.
Where can I find and apply to senior quality manager jobs in New York?
You can find and apply to senior quality manager jobs in New York on Migrate Mate, which lists current openings across the state. Find roles that match your background and apply directly to the ones that fit.
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