Field Service Manager Jobs in New York
Field Service Manager jobs in New York are in strong demand, with openings concentrated in industrial equipment, building systems, telecommunications, and healthcare technology across seniority levels from field supervisor through senior operations manager. The largest hiring activity is centered in New York City, Buffalo, and Albany, where established companies like Siemens, Otis Elevator, and Carrier have deep operational footprints and ongoing service contracts. The most in-demand specialties are HVAC systems management, elevator and escalator maintenance oversight, and medical device field operations. Find a role that fits below and apply directly.
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JOB SUMMARY
The Field Service Technician is an important role within the Service Delivery division at CTS. This Technician is responsible for performing scheduled and dispatch field visits to CTS clientele or CTS itself. As a FST, you are responsible for the delivery of impeccable troubleshooting and general support of our clientele’s technical environment while also providing high caliber quality work and customer service.
This is an individual contributor – technical position.
KEY RESPONSIBILITIES
- Work closely with other service delivery teams (Internal Systems, POD Teams, and Engineering).
- Be available to go onsite every day to a scheduled client and conduct an onsite visit for the day.
- Be attentive to detail and take the initiative of being a caretaker of the clients technology environment. Lastly, establish great relationships with the clients you interact with.
- Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud applications for CTS clients.
- Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs);
- Track time, communicate and work via our Connectwise Manage PSA.
- Liase with internal teams, vendors and client contacts.
- Perform onsite recurring maintenance at client sites.
- Serve as a resource, if needed, for internal/client-facing projects.
- Complete all work assigned by Service Delivery Coordinator/Dispatcher or Supervisor.
QUALIFICATIONS
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Experience with MDM's solutions.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
- Strong written and oral communication skills are a strict requirement.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP Experience.
- 2+ years of experience in a customer facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Knowledge of Cisco ASA and SonicWall firewall.
- Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
WORK SCHEDULE & LOCATION
This is a full-time position scheduled Monday through Friday and rerquires an 8-hour shift. Standard working hours may be 7am-4pm, 8am-5pm or 9am-6pm, based on business needs.
While the primary work location is the South Bronx, the position requires regular travel throughout the New York metropolitan area.
COMPENSATION
The salary range for this role is $50,000-$60,000 annually
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
Pay: $50,000.00 - $60,000.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Bronx, NY 10451
JOB SUMMARY
The Field Service Technician is an important role within the Service Delivery division at CTS. This Technician is responsible for performing scheduled and dispatch field visits to CTS clientele or CTS itself. As a FST, you are responsible for the delivery of impeccable troubleshooting and general support of our clientele’s technical environment while also providing high caliber quality work and customer service.
This is an individual contributor – technical position.
KEY RESPONSIBILITIES
- Work closely with other service delivery teams (Internal Systems, POD Teams, and Engineering).
- Be available to go onsite every day to a scheduled client and conduct an onsite visit for the day.
- Be attentive to detail and take the initiative of being a caretaker of the clients technology environment. Lastly, establish great relationships with the clients you interact with.
- Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud applications for CTS clients.
- Respond to and resolve service requests/incidents dispatches in accordance with existing procedures and service level agreements (SLAs);
- Track time, communicate and work via our Connectwise Manage PSA.
- Liase with internal teams, vendors and client contacts.
- Perform onsite recurring maintenance at client sites.
- Serve as a resource, if needed, for internal/client-facing projects.
- Complete all work assigned by Service Delivery Coordinator/Dispatcher or Supervisor.
QUALIFICATIONS
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Experience with MDM's solutions.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
- Strong written and oral communication skills are a strict requirement.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP Experience.
- 2+ years of experience in a customer facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Knowledge of Cisco ASA and SonicWall firewall.
- Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
WORK SCHEDULE & LOCATION
This is a full-time position scheduled Monday through Friday and rerquires an 8-hour shift. Standard working hours may be 7am-4pm, 8am-5pm or 9am-6pm, based on business needs.
While the primary work location is the South Bronx, the position requires regular travel throughout the New York metropolitan area.
COMPENSATION
The salary range for this role is $50,000-$60,000 annually
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
Pay: $50,000.00 - $60,000.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Bronx, NY 10451
See All 117+ Field Service Manager Jobs in New York
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Find Field Service Manager JobsField Service Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Field Service Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Consulting & Professional Services
- Manufacturing
- Chemicals & Materials
What New York Employers Look For
The qualifications that appear most often in field service manager jobs across New York.
- Bachelor's degree in engineering, technology, or a related technical field preferred by most New York employers
- Five or more years of field service or technical operations experience in a relevant New York industry
- Demonstrated experience managing field technicians or service teams across multiple New York sites
- Familiarity with OSHA safety regulations and New York State Department of Labor compliance requirements
- Proficiency with service management software and CRM platforms used for scheduling and reporting
- Valid New York State driver's license and ability to travel to customer sites throughout the region
Field Service Manager Jobs in New York: Frequently Asked Questions
How do you become a field service manager in New York?
Most field service managers in New York move into the role after several years as a field technician or lead technician in a specialty such as HVAC, elevators, medical equipment, or industrial systems. A bachelor's degree in engineering or a related technical field strengthens your candidacy, though associate degrees paired with strong field experience are accepted by many New York employers. Relevant certifications from organizations like NATE for HVAC or the National Elevator Industry Educational Program for elevator work give candidates a clear edge in New York's regulated trades.
How much do field service managers make in New York?
Field service managers in New York earn a median of about $91,150 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $59,750 for the lowest 10% to over $137,730 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire field service managers in New York?
Employers hiring field service managers in New York right now include Toshiba America Business Solutions, Tesla, and Quench, based on current listings on Migrate Mate as of October 2026. New York's density of commercial real estate, hospitals, and manufacturing facilities means demand is consistent year-round across both the metro area and upstate regions.
Which New York cities have the most field service manager jobs?
The cities with the most field service manager openings in New York are New York, Albany, and Rochester. New York City dominates volume because of its concentration of commercial buildings, hospital systems, and infrastructure requiring ongoing service contracts, while Buffalo and Albany reflect strong upstate manufacturing and utilities sectors that sustain steady hiring outside the metro.
Are there remote field service manager jobs in New York?
Yes, but they're rare. Field service management is fundamentally a hands-on, site-based role, so most positions require regular travel to customer locations across New York. About 30% of field service manager openings tied to New York are remote or hybrid as of October 2026, and those roles tend to concentrate administrative responsibilities like scheduling, reporting, and vendor coordination rather than direct technician oversight.
How can I get hired as a field service manager in New York with little or no experience?
The most realistic path is moving up from a field technician or lead technician role, where you build the technical credibility New York employers expect before stepping into management. Large New York employers in elevator maintenance, building systems, and healthcare technology frequently promote from within and offer internal leadership development tracks. Earning a relevant certification, such as credentials from the New York State Energy Research and Development Authority's workforce programs for energy systems, signals readiness for management. Lateral moves from field coordinator or dispatcher roles also open doors at many mid-size New York service companies.
Where can I find and apply to field service manager jobs in New York?
You can find and apply to field service manager jobs in New York on Migrate Mate, which lists current openings tied to New York locations. Search the listings to see roles that match your experience level and specialty, then apply directly to the ones that fit.
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