Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager Senior within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Cleveland, OH, Denver, CO.

We are seeking a Senior Technology Manager to lead the technology strategy, delivery, and operational excellence of a large-scale, customer-facing merchant solutions platform within C&IB. This leader will oversee the technology teams responsible for critical transaction processing capabilities, ensuring exceptional performance, scalability, resiliency, and customer experience. The ideal candidate combines strong technology leadership with deep experience in large-scale transaction processing environments, modern software engineering practices, and architecture. This individual will be a trusted partner to architecture, product, and business stakeholders while leading multiple high-performing engineering teams.

Key Responsibilities

• Lead and develop multiple engineering teams responsible for customer-facing merchant technology platforms.
• Oversee the delivery, operation, and continuous improvement of high-volume transaction processing systems.
• Ensure platform availability, resiliency, scalability, and performance meet business and client expectations.
• Drive modernization initiatives across Java-based applications.
• Partner closely with product, business, architecture, and operations teams to align technology strategy with business objectives.
• Evaluate architectural designs and provide technical leadership to ensure solutions are secure, scalable, and maintainable.
• Foster a culture of engineering excellence, accountability, innovation, and continuous improvement.
• Identify opportunities to leverage AI, automation, and engineering productivity tools to improve delivery efficiency and operational effectiveness.
• Lead incident management, root cause analysis, and remediation efforts for critical production issues.
• Establish and monitor key technology metrics, including system performance, reliability, availability, and engineering productivity.
• Ensure compliance with enterprise security standards, payment industry requirements, regulatory controls, and vulnerability management practices.
• technology investment planning, staffing strategy, contractor/vendor management and budget execution.
• Drive resource allocation and prioritization across multiple initiatives and operational commitments.
• Establish and manage engineering KPIs including availability, MTTR, deployment success rates, vulnerability remediation, technical debt reduction, and delivery predictability.
• Lead adoption of AI-assisted engineering, automation, and developer productivity capabilities to improve software quality, reduce operational risk, and accelerate delivery.

Required Qualifications

• Technology experience, including leadership of large-scale software engineering teams.
• Experience supporting high-volume, customer-facing transaction processing platforms.
• Strong background in Java-based application development and distributed systems.
• Experience leading teams responsible for mission-critical applications with stringent uptime and performance requirements.
• Deep understanding of application resiliency, scalability, performance engineering, and operational excellence.
• Experience working with modern cloud platforms and cloud-native technologies preferred.
• Strong architectural acumen with the ability to evaluate, challenge, and influence technical design decisions.
• Demonstrated success leading multiple agile teams in a complex enterprise environment.
• Exceptional communication and stakeholder management skills.
• Experience managing and developing managers, technical leads, and engineering talent.

Preferred Qualifications

• Experience supporting payments, merchant acquiring, financial services, or high-volume transaction platforms.
• Experience with cloud-native architecture, container platforms, observability, and SRE practices.
• Experience leading modernization of legacy platforms and large-scale digital transformation initiatives.
• Knowledge of event-driven architectures, APIs, and distributed transaction processing.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design.
• Identify issues, share best practices, and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Agile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $123,200.00 – $228,800.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/16/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.