Service Delivery Manager Jobs in New Jersey
Service Delivery Manager jobs in New Jersey draw consistent demand across IT services, telecommunications, healthcare operations, and financial services, with openings at every level from coordinator to senior manager. The busiest hiring corridors are Newark, Parsippany, and Princeton, where established employers like Cognizant, Conduent, and Johnson & Johnson maintain large operations centers. The most sought-after specialties in New Jersey are ITIL-aligned service management, managed services delivery, and client-facing operations leadership. Find a role that fits below and apply directly.
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Showing 5 of 20+ Service Delivery Manager jobs
East Windsor
Job Summary
The Service Engineer has primary responsibility to deliver end user services to Elementis’ employees globally, enabling them to effectively operate on a day-to-day basis.
Job Description
The Service Delivery Engineer will be responsible for the end-to-end management of computer deployment using automated tools like Microsoft Autopilot, giving basic training to users, handling ServiceNow service requests, performing basic Active Directory (AD) administration, and providing exceptional service delivery support to internal clients. It must possess strong communication skills in English, technical expertise with hands-on activity experience in EUC system deployment, and experience working with IT service management tools like ServiceNow.
1. Service delivery
- Ensure deliver of a robust service, in a global service organization mindset that can work flexibly and prioritize tickets on a global basis as opposed to a local focus. This will facilitate a better service for the business, ensuring issue resolution can continue after the end of the working day.
- Responsible for resolution of issues across the IT service spectrum, ensuring proper diagnostics, escalation and partnering with functions to ensure their users have the technology required to function effectively.
- Perform root cause analysis of recurring issues and recommend permanent solutions.
- Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help improve the service across the business, particularly with a view on replacing ageing equipment that may need inclusion in the budget process.
- You identify and ensure that issues are resolved that may affect the delivery or quality of service, such as troubleshooting, support, maintenance, or security incidents.
- Collaborating with the service provider, when applicable, to continuously improve the quality of the services being delivered.
2. Best practice
- Keep up to date with the latest service delivery trends, developments, and best practices.
- Maintain logs, documentation, and reports of activity (bugs, repairs, upgrades and other changes).
- Closely collaborate with security on issues, regulatory requirements, and incidents
What will it take
Education: Computer science, Information Systems or similar degree or professional qualification would be an advantage.
3+ Years of hands-on experience with Service Delivery and the tools required to effectively manage it.
Member of infrastructure project teams
Language Skills: Verbal and written fluency in English.
Working arrangements: The role is based at the East Windsor Hub.
Traveling required: Occasional travel to other Elementis sites as required.
As an Equal Opportunity Employer, Elementis does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other category protected by federal, state or local laws. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accomodations@elementis.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application status.
East Windsor
Job Summary
The Service Engineer has primary responsibility to deliver end user services to Elementis’ employees globally, enabling them to effectively operate on a day-to-day basis.
Job Description
The Service Delivery Engineer will be responsible for the end-to-end management of computer deployment using automated tools like Microsoft Autopilot, giving basic training to users, handling ServiceNow service requests, performing basic Active Directory (AD) administration, and providing exceptional service delivery support to internal clients. It must possess strong communication skills in English, technical expertise with hands-on activity experience in EUC system deployment, and experience working with IT service management tools like ServiceNow.
1. Service delivery
- Ensure deliver of a robust service, in a global service organization mindset that can work flexibly and prioritize tickets on a global basis as opposed to a local focus. This will facilitate a better service for the business, ensuring issue resolution can continue after the end of the working day.
- Responsible for resolution of issues across the IT service spectrum, ensuring proper diagnostics, escalation and partnering with functions to ensure their users have the technology required to function effectively.
- Perform root cause analysis of recurring issues and recommend permanent solutions.
- Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help improve the service across the business, particularly with a view on replacing ageing equipment that may need inclusion in the budget process.
- You identify and ensure that issues are resolved that may affect the delivery or quality of service, such as troubleshooting, support, maintenance, or security incidents.
- Collaborating with the service provider, when applicable, to continuously improve the quality of the services being delivered.
2. Best practice
- Keep up to date with the latest service delivery trends, developments, and best practices.
- Maintain logs, documentation, and reports of activity (bugs, repairs, upgrades and other changes).
- Closely collaborate with security on issues, regulatory requirements, and incidents
What will it take
Education: Computer science, Information Systems or similar degree or professional qualification would be an advantage.
3+ Years of hands-on experience with Service Delivery and the tools required to effectively manage it.
Member of infrastructure project teams
Language Skills: Verbal and written fluency in English.
Working arrangements: The role is based at the East Windsor Hub.
Traveling required: Occasional travel to other Elementis sites as required.
As an Equal Opportunity Employer, Elementis does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other category protected by federal, state or local laws. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accomodations@elementis.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application status.
See All 20 Service Delivery Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Service Delivery Manager JobsService Delivery Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Service Delivery Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in service delivery manager jobs across New Jersey.
- Bachelor's degree in information technology, business administration, or a related field required
- Three or more years managing service delivery, operations, or client success teams
- ITIL Foundation certification or higher strongly preferred by most New Jersey employers
- Demonstrated experience with SLA management, incident tracking, and escalation processes
- Proficiency with service management platforms such as ServiceNow or Jira Service Management
- Strong stakeholder communication skills including executive-level reporting and vendor coordination
Service Delivery Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a service delivery manager in New Jersey?
Most service delivery managers in New Jersey start with a bachelor's degree in IT, business, or operations, then build experience in helpdesk, project coordination, or IT support roles. New Jersey has no state-issued license for this role, but employers consistently expect ITIL Foundation certification as a baseline. Candidates who move up from support analyst or operations coordinator positions at New Jersey's large IT services and financial firms tend to have the strongest path into management.
How much do service delivery managers make in New Jersey?
Service delivery managers in New Jersey earn a median of about $203,460 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $137,070 for the lowest 10% to over $294,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service delivery managers in New Jersey?
Employers hiring service delivery managers in New Jersey right now include Amazon, CARVANA, and Agiliti, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of IT outsourcing firms, telecom providers, and pharmaceutical headquarters makes it one of the more active states for this role year-round.
Which New Jersey cities have the most service delivery manager jobs?
New Jersey, Edison, and Folsom have the most service delivery manager openings in New Jersey. Newark anchors demand through its financial services and logistics sectors, Parsippany draws heavily from IT consulting and managed services firms headquartered along the Route 10 corridor, and Princeton benefits from proximity to large pharmaceutical and research operations that rely on structured service delivery functions.
Are there remote service delivery manager jobs in New Jersey?
Yes, and more than most management roles, since service delivery managers spend much of their time in calls, dashboards, and documentation rather than on a physical floor. About 50% of service delivery manager openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how broadly this function has shifted to distributed work. Client escalation and onboarding phases are the tasks most likely to require occasional in-office or on-site presence.
How can I get hired as a service delivery manager in New Jersey with little or no experience?
The most realistic entry path is moving into a service desk team lead or operations coordinator role at one of New Jersey's large IT services firms or hospital systems, which regularly promote from within. Employers like Cognizant and Conduent run structured associate programs that place candidates with bachelor's degrees into service support tracks with a clear progression to management. Earning an ITIL Foundation certification before applying gives candidates a concrete credential that signals readiness for service management work even without direct managerial experience.
Where can I find and apply to service delivery manager jobs in New Jersey?
You can find and apply to service delivery manager jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your experience and location, and apply directly to the employers posting them.
See All 20 Service Delivery Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find Service Delivery Manager Jobs