Support Analyst Jobs in Louisiana
Support Analyst jobs in Louisiana are concentrated in New Orleans, Baton Rouge, and Shreveport, where enterprise technology, healthcare systems, and energy sector operations drive steady demand at the helpdesk, mid-level, and senior tiers. Large employers with deep Louisiana roots, including Ochsner Health, Entergy, and CGI Federal, regularly hire support analysts across IT service management, application support, and infrastructure operations specialties. The market is active year-round, with particularly strong demand from the state's expanding healthcare networks and state government agencies. See the openings below and apply to the ones that match your experience.
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We're looking for a Social Services Analyst 1/2/3 to work in our Ouachita Parish Child Support Enforcement office in Monroe, LA.
Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- SELECTED CORE COMPETENCIES:
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- SELECTED PREFERRED COMPETENCIES:
- Acting Decisively: The ability to make timely, confident decisions using sound reason.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
- Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.
Minimum Qualifications
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
- Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
- Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
- Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
- Attend court in one or more districts.
- Perform a high volume of case work for a demanding public in need of services.
- Performs other duties as assigned.
Position-Specific Details:
Work Location: This vacancy is located in the Ouachita Parish Child Support Enforcement office in Monroe, LA.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
- Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
- Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
- Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)
The actual starting salary depends on the education and experience of the selected applicant.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
Must possess a valid driver's license & access to a personal vehicle at time of appointment.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
About this Job
We're looking for a Social Services Analyst 1/2/3 to work in our Ouachita Parish Child Support Enforcement office in Monroe, LA.
Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- SELECTED CORE COMPETENCIES:
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- SELECTED PREFERRED COMPETENCIES:
- Acting Decisively: The ability to make timely, confident decisions using sound reason.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
- Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.
Minimum Qualifications
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
- Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
- Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
- Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
- Attend court in one or more districts.
- Perform a high volume of case work for a demanding public in need of services.
- Performs other duties as assigned.
Position-Specific Details:
Work Location: This vacancy is located in the Ouachita Parish Child Support Enforcement office in Monroe, LA.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
- Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
- Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
- Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)
The actual starting salary depends on the education and experience of the selected applicant.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
Must possess a valid driver's license & access to a personal vehicle at time of appointment.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
See All 5 Support Analyst Jobs in Louisiana
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Find Support Analyst JobsSupport Analyst Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
Support Analyst Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
What Louisiana Employers Look For
The qualifications that appear most often in support analyst jobs across Louisiana.
- CompTIA A+ or equivalent IT support certification recognized by Louisiana employers
- Experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Demonstrated ability to diagnose and resolve hardware, software, and network issues
- Associate or bachelor's degree in information technology, computer science, or a related field
- Proficiency with Windows and Microsoft 365 environments in an enterprise setting
- Strong written and verbal communication skills for end-user and stakeholder support
Support Analyst Jobs in Louisiana: Frequently Asked Questions
How do you become a support analyst in Louisiana?
Most support analyst roles in Louisiana require at least an associate degree in information technology or a related field, though many employers accept equivalent hands-on experience. Louisiana does not issue a state-specific license for this role, but earning vendor-neutral certifications such as CompTIA A+ or ITIL Foundation significantly strengthens your application. Entry-level candidates typically move into helpdesk or desktop support positions at Louisiana's large healthcare systems, state agencies, or energy companies before advancing to analyst roles.
Which companies hire support analysts in Louisiana?
Employers hiring support analysts in Louisiana right now include Louisiana State University, LaSalle Corrections, and Louisiana Land Bank, based on current listings on Migrate Mate as of November 2026. Louisiana's anchoring industries, including healthcare, energy, and state government, make this one of the more consistent markets in the Gulf South for support analyst openings across experience levels.
Which Louisiana cities have the most support analyst jobs?
Monroe, Baton Rouge, and Ruston account for the largest concentration of support analyst openings in Louisiana. New Orleans and Baton Rouge lead because of their dense mix of large hospital networks, university systems, and corporate headquarters, while Shreveport draws demand from regional healthcare and financial services employers anchored in the northern part of the state.
How can I get hired as a support analyst in Louisiana with little or no experience?
The most realistic entry path is a helpdesk or IT technician role, which large Louisiana employers including Ochsner Health, the Louisiana Department of Health, and Entergy use as the standard starting point for support careers. Many of these organizations hire associate-degree candidates or those with CompTIA A+ certification into tier-one support roles. Lateral moves from customer service or administrative coordinator positions within IT-heavy organizations are also common, and building a home lab or completing a free ITIL Foundation course gives candidates a measurable edge in the application process.
Where can I find and apply to support analyst jobs in Louisiana?
You can find and apply to support analyst jobs in Louisiana on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings, identify the roles that fit your experience and target location, and apply directly to the ones that match. No account is required to view openings.
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