Support Engineer Jobs in Fort Worth, TX

INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

WHY YOU'LL LOVE THIS JOB

- Responsible for leading and managing the Business Partner Support Team. The team provides operational and project management support to airport leaders and other teams within Airport Operations and is responsible for Business Partner performance and relationship management, ad hoc revenue contracts with other carriers; and Policy and Procedure for Cabin Cleaning and Baggage Service Offices.
- This job is a member of the Airports and Partners Planning and Analysis team within the Airport Operations Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and manage the Business Partner Support Team, providing leadership and mentoring managers, as well as a team of business analysts and project managers
• Drive business partner performance and relationship management at both system-wide and station levels, including the development of scorecards, service level agreements (SLAs), and corrective action/performance improvement plans
• Lead cross-functional and cross-departmental projects and strategic initiatives across multiple stakeholders
• Oversee ad hoc revenue agreements and contract management with partner carriers
• Direct the planning and execution of business partner transitions across customer service, ramp, wheelchair, cabin cleaning, and baggage service operations
• Lead insourcing and outsourcing initiatives, transitions and joint business-related projects
• Establish and oversee policies and procedures for Baggage Service Offices and Cabin Appearance to ensure operational consistency and compliance
• Provide strategic guidance on pricing models and lead contract negotiations in partnership with Alliances, Network Planning, Operations, and Legal teams to balance stakeholder priorities
• Mentor and develop managers and individual contributors, strengthening organizational capability and leadership pipeline

MINIMUM QUALIFICATIONS

- Bachelor's degree or Master's degree or equivalent experience/training
- 7+ years of prior managerial experience or relevant experience
- Familiarity with airport operations

PREFERRED QUALIFICATIONS

- Supplier relationship management
- Contract Negotiation
- Airport operational experience

SKILLS, LICENSES & CERTIFICATIONS

- Ability to lead a large team on projects that impact multiple business units
- Ability to build consensus among workgroups on necessary changes
- Strong work ethic
- Ability to successfully mentor others
- Creative thinker and problem solver
- Ability to work well within a team environment
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

LANGUAGE/COMMUNICATION SKILLS

- Ability to effectively communicate both verbally and written with all levels within the organization
- Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.