Support Engineer Jobs in Richardson, TX

INTRODUCTION

Job Title: Operations Support Consultant 1

Req ID: 137331

Hiring Manager: Yazmin Rodriguez Rodriguez De Leon

Band: 10

Region: Americas

Country: USA

State/Province: Texas

City: Richardson

Functional Area: OPS - Operations

Career Stream: SUP - Operations Support

SAP Short Name: CO1

Job Code: CO1-OPS-SUP

Job Level: Band 10

Direct/Indirect Indicator: Indirect

SUMMARY

Work requires application of in-depth knowledge of professional standards and precedents in area of specialty. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. Incumbents have decision-making authority and autonomy to deliver on goals of team. Influences others outside of team to ensure goals are met and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in additional costs and serious delays in overall schedules of a site and/or regional function. May lead a multi-functional work group or project team consisting of one or more support staff and/or tech/professional staff, or may provide advice and guidance in area of specialty. May determine new methods and procedures. Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships. Interfaces with senior managers on issues related to the area of expertise. Interacts with and influences management and/or customers on significant issues.

DETAILED DESCRIPTION

Performs tasks such as, but not limited to, the following:

• This position typically relates to areas in WCM, Global Process & Change Management, Six Sigma programs or the design, deployment and support of various operational support applications such as Shop Floor Control Systems / Operating Models / Maintenance Management Systems / etc.
• Working within the area of Change Management, the responsibilities would include, but are not limited to the following:
• Procures or adapts change management tools for use on Celestica projects and initiatives.
• Procures or develops education to support the use of the CM methodology.
• Provides CM knowledge transfer to Celestica internal consultants, Project leaders and sponsors.
• Provides guidance to project leaders and sponsors on effective change management practices.
• Establishes and executes consulting agreements and measures with Celestica project sponsors and leaders.
• Promotes the use of change management within Celestica.

KNOWLEDGE/SKILLS/COMPETENCIES

• Advanced knowledge in engineering, business, SCM, organization design, operational and quality processes
• Excellent interpersonal skills
• Knowledge in appropriate industry standards such as ISO, TL, QS, Baldrige
• Strong leadership skills
• Excellent communication and analytical skills
• Strong project management skills
• Knowledge in database design, system architecture, business process re-engineering, change management, facilitation in a consensus environment and software engineering processes

PHYSICAL DEMANDS

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel may be required.
• Above demands are carried out within the local existing Health and Safety guidelines.

TYPICAL EXPERIENCE

• Eight plus years of experience

TYPICAL EDUCATION

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.

NOTES

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.